Meeting with Employees of Nileswer Division ON 18 – 01 – 2014 ==================== 1

REVENUE : Achievement Vs Target (Original) (Amount in Crores of Rupees) SegmentTarget Achievement (April to Dec) % Achievementshortfall(-) Phones+FTTH % BB % EB(CCTS) %-1.79 IUC %0.42 Total CFA % GSM % CDMA %-5.37 Wimax %-2.09 Total CM % CFA+CM %

REVENUE : Achievement Vs Target (Revised) (Amount in Crores of Rupees) SegmentTarget Achievement (April - Dec) % Achievementshortfall(-) Phones+FTTH % BB % EB(CCTS) %-3.35 IUC %0.20 Total CFA % GSM % CDMA %-5.37 Wimax %-2.09 Total CM % CFA+CM %

14. Segment Wise REVENUE Summary : COMPARISON WITH LAST YEAR Amount in Crores of Rupees APRIL TO DECEMBER Current Year Variance%Variance Phones % Broadband % EB Circuits % IUC Mobile % Total Revenue % 4

Revenue Performance : BASIC PLUS ( Phone + ITC ) APRIL to DECEMBER ( in Crores of Rs.) SSA Variation ( Rs. Crores) % Variation 1 Ernakulam % 2 Trivandrum % 3 Trichur % 4 Alleppy % 5 Calicut % 6 Kollam % 7 Kannur % 8 Palghat % 9 Pathanamthitta % 10 Kottayam % 11 Malappuram % TOTAL %

Revenue Performance : BROADBAND APRIL to DECEMBER (Crores of Rs.) SSA Variation % Variation 1 Pathanamthitta % 2 Malappuram % 3 Alleppy % 4 Kollam % 5 Ernakulam % 6 Calicut % 7 Kannur % 8 Palghat % 9 Kottayam % 10 Trichur % 11 Trivandrum % TOTAL %

Revenue Performance : CFA ( Phone + ITC + IUC ) APRIL to DECEMBER ( Crores of Rs. ) SSA Variation% Variation 1 Ernakulam % 2 Alleppy % 3 Pathanamthitta % 4 Palghat % 5 Kollam % 6 Kannur % 7 Trivandrum % 8 Trichur % 9 Calicut % 10 Kottayam % 11 Malappuram % CGMT % CMTS % TOTAL %

Revenue Performance : GSM POST PAID APRIL to DECEMBER ( Crores of Rs. ) SSA Variation% Variation 1 Trivandrum % 2 Ernakulam % 3 Malappuram % 4 Palghat % 5 Trichur % 6 Calicut % 7 Kottayam % 8 Kollam % 9 Kannur % 10 Alleppy % 11 P athanamthitta % TOTAL %

Revenue Performance : GSM PRE PAID APRIL to DECEMBER (Crores of Rs. ) SSA Variation% Variation 1 Trivandrum % 2 Trichur % 3 Ernakulam % 4 Calicut % 5 Kannur % 6 Palghat % 7 Malappuram % 8 Kottayam % 9 Alleppy % 10 Kollam % 11 Pathanamthitta % TOTAL %

Revenue Performance : WiMAX APRIL to DECEMBER ( Crores of Rs. ) SSA Variation% Variation 1 Palghat % 2 Kollam % 3 Trivandrum % 4 Alleppy % 5 Ernakulam % 6 Trichur % 7 Kannur % 8 Malappuram % 9 Kottayam % 10 Pathanamthitta % 11 Calicut % TOTAL %

Revenue Performance : CDMA WLL APRIL to DECEMBER ( Crores of Rs. ) SSA Variation% Variation 1 Pathanamthitta % 2 Trichur % 3 Palghat % 4 Ernakulam % 5 Trivandrum % 6 Calicut % 7 Malappuram % 8 Kottayam % 9 Kannur % 10 Alleppy % 11 Kollam % TOTAL %

Revenue Performance : CM ( GSM + WiMAX + WLL ) APRIL to DECEMBER (Crores of Rs. ) SSA Variation% Variation 1 Trivandrum % 2 Trichur % 3 Ernakulam % 4 Kannur % 5 Calicut % 6 Palghat % 7 Kottayam % 8 Malappuram % 9 Alleppy % 10 Kollam % 11 Pathanamthitta % CMTS(INFRA) % TOTAL %

Revenue Performance : EB CIRCUITs APRIL to DECEMBER (Crores of Rs. ) SSA Variation% Variation 1 Malappuram % 2 Palghat % 3 Trivandrum % 4 Ernakulam % 5 Trichur % 6 Calicut % 7 Kannur % 8 Pathanamthitta % 9 Alleppy % 10 Kollam % 11 Kottayam % TOTAL %

Revenue Performance : TOTAL ( CFA + CM + EB ) APRIL to DECEMBER ( Crores of Rs.) SSA Variation% Variation 1 Ernakulam % 2 Trivandrum % 3 Trichur % 4 Kannur % 5 Palghat % 6 Calicut % 7 Kottayam % 8 Alleppy % 9 Malappuram % 10 Kollam % 11 Pathanamthitta % CGMT % CMTS % TOTAL %

OUR POSITION / RANK IN KERALA CIRCLE IN REVENU COMPARISON APRIL to DECEMBER (Crores of Rs. ) Variation % Variation Position in Circle BASIC PLUS ( Phone + ITC ) %7 Broadband %7 CFA ( Phone + ITC + IUC + BB) %6 GSM POST PAID %9 GSM PRE PAID %5 WiMAX %7 CDMA WLL %9 CM ( GSM + WiMAX + WLL ) %4 TOTAL ( CFA + CM + EB ) %4

LAND LINE AND MOBILE REVENUE Kannur SSA PROFILE / Trend In Crore Rupees Year/Month Wire line + Broadband + ITC + EB CCTs + IUC GSM Prepaid + Post paidCDMA WLLWiMAXTOTAL (Dec)

The LEAST CHALLENGE /OBJECTIVE for : The overall REVENUE should cross Rs Crores (revenue of ).

GSM Mobile Connections : Performance APRIL TO DECEMBER SSA Target for Proport. Target Gross AchievementClosure Net Achievement % Gross % Net % Closure KNR %41.54%47.76% EKM %39.65%45.44% KLM %37.94%47.06% TVM %38.67%45.66% CLT %37.49%47.18% ALP %39.57%44.07% MLP %33.15%50.12% KTM %36.32%43.28% TSR %34.69%45.14% PTA %33.55%45.55% PKD %31.00%46.19% TOTAL %37.52%46.18%

Wimax Connections : Performance APRIL TO DECEMBER SSA Proportion. Target Gross AchievementClosure Net Achievement % Gross % Net % Closure PKD %47.29% 21.42% EKM %36.81% 32.50% KLM %32.75% 36.11% TVM %33.53% 29.72% ALP %29.60% 34.86% TCR %27.83% 36.15% MLP %23.23% 41.02% PTA %19.52% 49.05% KTM %24.24% 35.90% KNR %16.41% 48.37% CLT %14.67% 48.87% Total %28.89% 35.63%

WiMAX BTS & Connection Status DIVISION No. Of WiMAX BTS Total Equipped Capacity Working Connetions as on KANNUR P TELECHERY P TELECHERY T CHERUKUNNU PAYYANUR KANHANGAD KANNUR T UPPALA TALIPARAMBA KAZARGOD SRK0 00 MATTANUR NILESWER SSA

BTS wise WiMAX Connection Status (Capacity of WiMAX BTS = 300) Neleswaram83NLS

LL NPC Performance : April to December DIVISION LL DEL ( ) TARGET ( ) NPCClosureNet NPC % Reduction in Landline Gross (% of Target) KANNUR P %38.60% TELECHERY P %39.33% TELECHERY T %28.48% CHERUKUNNU %22.97% PAYYANUR %31.11% KANHANGAD %31.81% NILESWER %28.42% KANNUR T %32.28% UPPALA %25.88% TALIPARAMBA %26.90% KAZARGOD %48.06% SRK %36.35% MATTANUR %38.12% SSA %32.80%

LL NPC Performance : April to December NLS Div. EXCHANGE LL DEL ( ) TARGET ( ) NPCClosure Net NPC % Reduction in Landline Gross ( % of Target) 1BALAL %45.68% 2UDUMBUNTHALA %15.28% 3TRIKKARIPUR %20.57% 4VALIYAPARAMBA %21.36% 5PUTHUKUNNU %55.71% 6CHEEMENI %30.31% 7NILESWAR %40.04% 8KAYYUR %14.86% 9KADUMENI %39.67% 10THAIKADAPPURAM %48.59% 11CHANADUKKAM %27.78% 12PERUMBATTA %27.71% 13CHITTARIKKAL %21.90% 14CHERUVATHUR %21.76% 15PARAPPA %33.71% 16ACHIKKANAM %24.47% 17PADNE %15.71% 18BEEMANADI %47.87% 19KALICHANADUKAM %34.47% 20KONNAKKAD %13.64% 21MALOTH %19.75% NLS DIVISION %28.42%

LL NPC Performance : April to December DIVISION LL DEL ( ) TARGET ( ) NPCClosureNet NPC % Reduction in Landline Gross (% of Target) KANNUR P %38.60% TELECHERY P %39.33% TELECHERY T %28.48% CHERUKUNNU %22.97% PAYYANUR %31.11% KANHANGAD %31.81% NILESWER %28.42% KANNUR T %32.28% UPPALA %25.88% TALIPARAMBA %26.90% KAZARGOD %48.06% SRK %36.35% MATTANUR %38.12% SSA %32.80%

BB Performance : April to December EXCHANGETarget Gross BB Provision BB Closures Net BB provision % Gross w.r.t. Target % Closure PAYYANUR %58.46% CHERUKUNNU %72.56% TELECHERY P %74.07% NILESWER %58.24% KANNUR T %73.89% SRK %66.11% TALIPARAMBA %70.91% MATTANUR %67.83% TELECHERY T %70.60% KANNUR P %69.83% KANHANGAD %71.01% KAZARGOD %56.69% UPPALA %64.52% SSA %67.33%

BB Performance : April to December NLS Div. EXCHANGETarget Gross BB Provision BB Closures Net BB provision % Gross w.r.t. Target % Closure 1TRIKKARIPUR %57.51% 2NILESWAR %72.18% 3KAYYUR %38.96% 4PUTHUKUNNU %45.45% 5UDUMBUNTHALA %54.43% 6CHERUVATHUR %76.56% 7BALAL %40.00% 8CHEEMENI %41.56% 9VALIYAPARAMBA %67.39% 10CHITTARIKKAL %35.80% 11BEEMANADI %50.00% 12THAIKADAPPURAM %58.73% 13KADUMENI %48.78% 14PADNE %85.37% 15KALICHANADUKAM %60.61% 16CHANADUKKAM %17.65% 17MALOTH %38.46% 18PARAPPA %37.50% 19ACHIKKANAM %52.94% 20PERUMBATTA %40.91% 21KONNAKKAD %75.00% DETNLS Total %58.24%

BROADBAND ORDERS PENDING as on 15 th JANUARY 2014 NILESWARAM DIVISION Exchange<15 DAYS16-30 DAYS>30 DAYS ACHIKKANAM 10 BALLAL11 BEEMANADI 1 MALOTH1 NILESHWAR23 PUTHUKKUNU1 THAIKADAPURAM2 760

NPC WORK ORDERs pending DIVISION Pendin gTNFTotal 0-7 Days 7-30 Days 1-3 Mont h 3-6 Mont h 6-9 Mont h 9-12 Mont h 1-2 Years KASARAGOD DET TELLICHERRY DET KANNUR UPPALA CHERUKUNNU TALIPARAMBA DEP TELLICHERRY MATTANNUR DEP KANNUR KANHANGAD PAYYANNUR SREEKANDAPUR AM NILESWAR

PENDING NPC Work Orders ExchangePendingTNFTotal 0-7 Days 7-30 Days 1-3 Month 3-6 Month 6-9 Month 9-12 Month 1-2 Years BEEMANADI PARAPPA PUTHUKUNNU MALOTH BALAL KALICHANADUKAM KONNAKKAD NILESWAR THAIKADAPPURAM ACHIKKANAM TRIKKARIPUR VALIYAPARAMBA UDUMBUNTHALA CHITTARIKKAL PERUMBATTA CHEEMENI CHANADUKKAM KADUMENI PADNE KAYYUR CHERUVATHUR

Mobile SIM Activation : April to December 2013 (TARGET : 2,10,000), Achieved = % only CSCsFranchiseesTotal April May June July August September October November December TOTAL

DIVISION Wise SIM Activation ( April to December 2014 ) ACHIEVEMENT Division Target for Prop. Target ( April - Dec ) April -SepOct - Dec Total (April - Dec) % Achieved KNR P % SRK % KNR T % MTR % TLY P % PAY % KZD % UPL % TMB % TLY T % KNG % NLS % CUU % %

CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT CSCs Target for Prop. Target ( April - Dec ) April -SepOct - Dec Total (April - Dec) % Achieved 1 KANNUR PHONES % 2 SREEKANDAPURAM % 3 IRITTY CSR % 4 KANNUR T % 5 MATTANUR CSC % 6 CHERUPUZHA CSR % 7 PERAVOOR CSR % 8 THALASSERY CSR % 9 ALACODE CSR % 10 MAHE CSR % 11 KASARGODE CSR % 12 UDUMA CSR % 13 KUTHUPARAMBA % 14 CHERUVATHUR % 15 CHENGALA CSR % 16 UPPALA CSR %

CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT CSCs Target for Prop. Target ( April - Dec ) April -SepOct - Dec Total (April - Dec) % Achieved 17 PAYYANUR CSR % 18 THALIPARAMBA % 19 PERDALA CSR % 20 KALANAD CSR % 21 KANHANGAD CSR % 22 CSR MANJESHWAR % 23 MULLERIA CSR % 24 THALASSERY CTO % 25 RAJAPURAM CSC % 26 M ATHAMANGALAM % 27 PANOOR CSR % 28 NILESHWAR CSR % 29 CHERUKUNNU CSR % 30 BEEMANADI CSR % 31 TRIKARIPUR CSC % All CSCs %

CDMA WLL in MATTANUR Division 1ADAKKATHODE750 2ARALAM1500 3EDOOR750 4IRITTY750 5KADAVATHUR250 6KAKKAYANGAD750 7KELAKAM750 8KILIYANTHARA750 9KOLAYAD750 10KOLOLAM750 11KOTTIYOOR750 12MATTANNUR PERAVOOR750 14SIVAPURAM SIVAPURAM EAST250 16ULIYIL750 17VANIYAPPARA

DIVISION EXCHANGE Site name Date 1 Nileshwar Nileshwar Nileshwar TE NileshwarNileshwar TEPuthariyadukkam Nileshwar Padannekad 5 Cheruvathur CheruvathurPadanne Cheruvathur Trikarpur Cheruvathur Cheemeni Cheruvathur Cheruvathur Town Cheruvathur ThrikaripurElambachi -TRK Cheruvathur Peelikode CheruvathurUdumbanthala Olavara Please canvass 3G connections to a befitting extent in all the newly commissioned 3G / 2G BTSs through one or more of the following :  Door to Door to approach in respect of professional Data Users.  Mela in and around all Professional Colleges/ Institutions  Mini Mela in all newly Commissioned 3G BTS Areas.  New CUG among Commerce & Trade Community. NEW 3G BTSs Commissioned During

NEW 2G BTSs Commissioned During Sl NoSite NameDivision Local exchange 1AlanthattaCheruvathurKayyur 2PalliparaCheruvathurCHEEMENI 3KoyonkaraCheruvathurTrikaripur

New 2G Site Under Phase-VII Expansion : Tower Ready SITE NAME DIVISION 1AiyroteNLS-CVU 2KanhiradukkamNLS-CVU 3Chittarikkal2NLS-CVU 4Chervathur kolamNLS-CVU 5EdayilliyakadNLS-CVU

Mobile Expansion : CANDIDATES SITES NOT AVAILBALE ON LEASE/RENT SITE NAME DIV EXCHANGELAND MARK 1 Moolapalli NLSnileshwar Near Moolapalli Rly route,Padnekkad-NLS town 2 Ozhinhavalap NLStaikadapurameastt of Padnekkad 3 Plachikkara NLSbeemanadiPlachikkara 4 Kottapuram NLSnileshwarkotapuram junction. 5 Kalichamaram NLSputhukunnuKalichamaram 6 Mallukkunnu CUVChittarikkal Between Pulingome/ Palavayal and Thayeni 7 Puthilott Cheruvathur CUVchervathurPuthilot 8 Kinarmukku CUVCHEEMENI Kinnaramukku Cheemeni 9 PelicodeVayal CUVchervathur Near Library CPIM office Pelikode

As on DIVISION No. Of Faults Pending for More than 7 Days KANNUR P60 TELECHERY P25 TELECHERY T45 CHERUKUNNU90 PAYYANUR15 KANHANGAD18 KANNUR T27 UPPALA168 TALIPARAMBA65 KAZARGOD129 SRK15 MATTANUR20 NILESWER39 SSA716

Landline faults pending for more than 7 days.- 17/01/ :16:52 SubdvnExchangeBooked datePhone No SDEEXTNLSACHIKKANAM : : : NILESWAR : : : : : : THAIKADAPPURAM : SDEG1CVUCHERUVATHUR : SDEGBDIBEEMANADI : MALOTH : : : : PARAPPA : : : PUTHUKUNNU : : : : : : :

L40andline faults pending for more than 7 days.- 17/01/ :16:52 26 SubdvnExchangeBooked datePhone No 27 SDEGTRKTRIKKARIPUR : : : : : : : : : UDUMBUNTHALA : : : :

No. Of Exchanges under Fault of Less Than 7 Days. DivisionAs on SKM MTR PAY KNR T KNG NLS 119 CUU32548 TLY T KNR P24431 TMB22346 KZD11134 UPL02021 TLY P

Exchanges Which are almost consistently below 7 Days Fault Pendency As on As on As on As on As on DET NLSACHIKKANAM BEEMANADI KALICHANADUKAM KADUMENI PERUMBATTA CHITTARIKKAL DETMTRIRITTY KILIYANTHARA ULIYIL ADAKKATHOD KELAKAM KOTTIYOOR POOLAKUTTY DETPAY KOROM DLC RAJAGIRI THIRUMENI PERUVAMBA PERINGOME KAKKARA ETTIKULAM KARIVELLUR MATHIL PALAKODE RAMANTHALI VELLUR RMT NAVY DLC

Exchanges Which are almost consistently below 7 Days Fault Pendency As on As on As on As on As on DET NLSACHIKKANAM KADUMENI PERUMBATTA CHITTARIKKAL DETMTRIRITTY KILIYANTHARA ULIYIL ADAKKATHOD KELAKAM KOTTIYOOR POOLAKUTTY DETPAY KOROM DLC RAJAGIRI THIRUMENI PERUVAMBA PERINGOME KAKKARA ETTIKULAM KARIVELLUR MATHIL PALAKODE RAMANTHALI VELLUR RMT NAVY DLC

Exchanges Which are almost consistently below 7 Days Fault Pendency As on As on As on As on As on DETSKMARANGAM ARIVILANJAPOYIL PAISAKKARY IRIKKUR AICHERY PAYYAVOOR SREEKANDAPURA M DETTLYMANGATTIDAM DET TMB PATTUVAM

CGMT’s direction for improving Quality of Services  Clearence of Faults should be in the order of priority w.r.to A / B / C / D / E / F Classified Customers, based on ARPU.  Pending Faults are available in the Fault Management Module, /CGMT, TM wise with Class Wise / Duration wise.  DE / SDE / JTO / MDF should take the list pending faults of each TM after sorting out Class wise / Duration wise on a daily basis And hand over to TMs for fault clearance in the order of priority.  Faults should be cleared on Sundays & Holidays.

Repeat Complaints (LL+BB) Summary in Q3 SSA >= 5 times>= 10 times>= 20 times>= 30 times Q2Q3Q2Q3Q2Q3Q2Q3 ENK CNN CLT PTA TCR KTM QLN TVM ALP MRX PGT CIRCLE

LL Revenue Profile of Kerala Circle : Positive Impact on Withdrawal of Annual Plans Billing details for I Quarter Ending : Land Line ClassNo. Of Lines BilledTotal Revenue Q1 ( Rs. )ARPU ( Rs.) A36843,67,10, B70831,78,86, C1,14,99817,95,11, D3,75,49522,11,78, E3,67,48525,42,88, F20,89,03655,39,46,15988 Total ,26,35,22, Billing details for III Quarter Ending : Land Line ClassNo. Of Lines BilledTotal Revenue Q3 ( Rs. )ARPU (Rs.) A36724,06,09, B75021,71,81, C1,17,53317,86,25, D3,88,36422,94,33, E3,75,30927,52,66, F20,20,19663,89,99, Total ,38,01,15,043158

LL Revenue Profile of KANNUR SSA : Positive Impact on Withdrawal of Annual Plans Billing details for I Quarter Ending LL ClassNo. Lines BilledTotal Revenue Q1 ( Rs. )ARPU ( Rs.) A40318,45, B64315,13, C24,1843,89,29, D44,1642,38,06, E41,5052,86,28, F2,81,1406,47,63,91477 Total3,92,03915,94,86, Billing details for I Quarter Ending LL ClassNo. Of Lines BilledTotal Revenue Q3 ( Rs. )ARPU ( Rs.) A31116,252, B71814,32, C13,6941,81,05, D47,0972,80,53, E50,4573,87,98, F2,592428,03,85, Total3,71,51916,84,01,485151

GSM PREPAID SALE : APRIL - DEC (Amt in Lakhs of Rs. ) TARGET ACHIEVEMENT DIV Montly APRILMAYJUNEJULYAUGSEPOCTNOVDEC APR - DEC % MTR % CNN T % CNN P % KSZ % PAY % TLY T % SKM % KNG % TMB % CUU % NLS % UPL % TLY P % SSA %

Prepaid Revenue from CSCs of NILESWER Division ( Amount in Lakhs of Rupees ) DivisionCSCTARGETachievement% (Whole Year)Apr- Dec 2013Achievement NLS Cheruvathur % Trikarpur % Nileswer % Beemanadi % %

Details of capturing of ID SSA As on No. of connections Customers Having Id % of Customers having Id THRISSUR ERNAKULAM KOZHIKODE MALAPPURAM PATHANAMTHITTA PALGHAT KOTTAYAM KOLLAM TRIVANDRUM KANNUR ALLEPPEY Total

E – mail Updation Pending : NLS ExchangeDELsPendingPercentage Class wise pending ABCDE/F ACHIKKANAM NILESWAR THAIKADAPPURAM CHERUVATHUR KAYYUR PADNE BALAL BEEMANADI KALICHANADUKAM KONNAKKAD MALOTH PARAPPA PUTHUKUNNU CHANADUKKAM CHEEMENI CHITTARIKKAL KADUMENI PERUMBATTA TRIKKARIPUR UDUMBUNTHALA VALIYAPARAMBA

Details of capturing of Mobile Numbers SSA As on No. of connections Customers Having Mobile Number % of Customers having Mobile Number THRISSUR ERNAKULAM PATHANAMTHITTA KANNUR PALGHAT KOZHIKODE MALAPPURAM KOTTAYAM KOLLAM ALLEPPEY THIRUVANANTHAPURAM Total

Details of capturing of Mobile Numbers DIVISIONDELsPending % Pendency Class wise pending ABCDE/F KNR % TLY P % KNR T % CUU % KNG % KZD % MTR % NLS % PAY % SRK % TLY T % TMB % UPL % %

Details of capturing of Mobile Numbers ExchangeDELsPending % Pendency Class wise pending ABCDE/F BEEMANADI % BALAL % KALICHANADUKAM % MALOTH % CHITTARIKKAL % PARAPPA % CHEEMENI % PUTHUKUNNU % KONNAKKAD % KADUMENI % PADNE % ACHIKKANAM % CHERUVATHUR % PERUMBATTA % CHANADUKKAM % KAYYUR % TRIKKARIPUR % NILESWAR % UDUMBUNTHALA % THAIKADAPPURAM % VALIYAPARAMBA % NLS %

Percentage of Reconnection against OGB in Kerala Circle (As on ) SSA Name October, 2013November, 2013December, 2013 No. of connections Disconnected % disconnected Reconnected % Reconnected No. of connections Disconnected % disconnected Reconnected % Reconnected No. of connections Disconnected % disconnected Reconnected % Reconnected PTA TVM QLN ALP PGT TRC KOZ MRX KTM CNN ENK

LANDLINE WORKING STATUS as on 16/01/2014 Total Landline working OG Barred due to Non- Payment7677 IG Barred due to Non- Payment294 Suspend Barred due to Non- Payment25406 Total Disconnection33377 Percentage Disconnection9.30 Active Landline Connections325499

LANDLINE WORKING STATUS (Division wise) as on 16/01/2014 RankDivision Total Landlines OG barred - NP IG barred - NP Suspend - NP Total Discn % Disconn Active 1DET KSZ DET NLS DET UPL DET SKM DET KNG DET MTR DET PAY DET TMB DET CUU DEP KNR DET TLY DEP TLY DET CNN SSA Total

LANDLINE WORKING STATUS (Exchange wise) as on 16/01/ NILESWARAM Division Div.Exchange Total DEL OG barred - NP IG barred - NP Suspend - NP Total Discn % Disconn Active NLS KADUMENI KONNAKKAD CHANADUKKAM PERUMBATTA MALOTH PUTHUKUNNU BEEMANADI PADNE KALICHANADUKAM PARAPPA ACHIKKANAM KAYYUR CHEEMENI CHITTARIKKAL THAIKADAPPURAM VALIYAPARAMBA BALAL CHERUVATHUR UDUMBUNTHALA TRIKKARIPUR NILESWAR Division Total SSA Total

BROADBAND LOADING STATUS - as on 16/01/2014 (DIVISION WISE) Division Total Land lines Total Active Land lines Total Broadband Conns BB Penetration DSLAM Spare Cap DET UPPALA DET THALASSERI DET KASARGOD DET KANHANGAD DET SREEKANDAPURAM DET TALIPARAMBA DET NILESWARAM DET MATTANUR DET PAYYANNUR DET CHERUKUNNU DET KANNUR DEP THALASSERI DEP KANNUR SSA Total

BROADBAND LOADING STATUS - as on 16/01/2014 (NILESWARAM Division) DivisionExchange Total Landlines Total Active Landlines Total Broadband Conns BB Penetration DSLAM Spare Cap DET NLS PERUMBATTA CHANADUKKAM KONNAKKAD VALIYAPARAMBA KALICHANADUKAM ACHIKKANAM PARAPPA MALOTH UDUMBUNTHALA PADNE KADUMENI THAIKADAPPURAM BEEMANADI CHITTARIKKAL CHEEMENI KAYYUR TRIKKARIPUR BALAL PUTHUKUNNU CHERUVATHUR NILESWAR DET NILESWARAM SSA Total

GSM : Action Plan for IV th QUARETER i ). Pre paid Sale through FRANCHISEEs will be ensured to be increased. ii). Sale through existing DSAs/Shoppe will be ensured to be increased. iii). Inactive Retailers and DSAs are to be identified and made active. iv). Adequate number of additional DSAs to be enrolled. vi).Sale of SIMs on very large scale with Special focus on MNP, through frequent Mela / Road show in all Exchange / New BTS / Low Traffic BTS areas & Professional Institutions. Best Monthly Achievement ( That was in Dec )= Min. Target Set for JAN, FEB & MAR= 3 X

9. Very Active Involvement of Employees in GSM Prepaid Sale  182 Spouse/Children of Our Staff have been enrolled as DSAs.  Current Year Turn Out Through them : Rs.78 Lakhs.  48 Employees do CTOPUP SALES under CSR Without Commission. 64

Steps to be taken to increase Data Revenue  Promotion of data STV 139 and Post paid Data Plan 125 which offer 1GB.  Popularise Annual plan 1251 which offer 9 GB, Annual Plan 2299 which offer 18 GB and Annual Plan 3299 which offer 30 GB.  Popularise Data STVs of lower denominations among students - STV 14 for 3 days and STV 40 for 7 days  Popularise Data STV bundled with Mobile TV of denominations 291 and 165 to increase data revenue.  Reduced rates of 3G Data Plans when compared with other operators may displayed at CSCs.

1.BROADBAND : Action Plan for IV th QUARETER i). New BB Lead Generation in Low Penetration DSLAM Areas through Mini Mela/ Road Show, with Prior IVRS Message, Press Release, Distribution of notice, Prior Visit to Schools / Colleges / Govt & PSU Offices / Private Companies / Temple / Masjid / Church nearer to the DSLAM areas. ii). BB Lead Generation through ‘Personal Marketing Scheme for Employees.’ iii). Pace in provisioning New Broadband connections needs to be increased. iv). Lower Plan BB Customers are required to be brought to Higher Plan. v). Special Drive for bringing back Closed BB Connections. 66

2. Action Plans for Increasing Revenue in IV th Quarter Pursuing all the existing 250 BB Customers (16253) through IVRS and personal calling for upgradation of plans Conducting Special Reconnection and Outstanding Settlement Adalath covering all exchanges in the SSA. With 82 3G sites commissioned, data usage is going to be the high revenue expectations of future. Conducting street melas and educating various data plans and data access method to rural and semi urban masses who are keen to use mobile for browsing to enhance data revenue popularization data252 minimum usages Enhanced IVRS facility with additional 60 channels for continuous information dissemination to customers to reduce disconnections, increase reconnections Customer Retention Cell is involving in high level reconnection activities by conducting special reconnection and outstanding realization meetings in each divisions. Notices were issued to around closed/disconnnected bb users for reconnection/to bring back them through special settlement plan suggesting most suitable plans for their future use. Notices were issued to all disconnected/closed landline customers with arrears to bring back them through one time settlement plans so as to enhance the customer base and revenue Call centres tuned to educate customers for more use of services with ideal plans in all services so that customer attrition is reduced and revenue increased 67

ERCS 2013-'14 - PERFORMANCE OF GROUPS Sl. No.GroupTarget PointsPointsAchieved (%)Revenue (Rs) 1DGM MKTG DGM FIN DET SKM DET CNN DET MTR DET CUU DET NLS DET UPL DET PAY DEP KSZ DET KNG DET TLY DET TMB DEP KNR DEP TLY DGM A DGM A & P Total

ERCS - Product / Service Marketed Product / ServicePointNo. of conns.Total Point LL / PCO1176 Reconnection145 New BB (<500)178 New BB (>500) Mobile conns11876 MNP WiMAX Data Card21122 DSA Regn31339 BB Plan change OS dues colln111 Staff C-Top-up1000 Total6013

Sl. No.Name & DesgnPoints 1RAMASUBRAMANIAN K G,TTA513 2RAJAN.T,JTO415 3RAVI T P,TM375 4NISANTH P,JTO359 5PADMANABHAN.A,SR. TOA316 6GANGADHARAN P,TM260 7HARISANKAR S,JTO234 8LAKSHMANAN M,SDE221 9KARUNAKARAN V,TTA215 10SAHADEVAN.P.V,SS178 11NARAYANAN.P.T,TM176 12PAVITHRAN. K. V,SDE173 13RAJAN.P,TM170 14RAVEENDRAN.O.K,SDE157 15VENUGOPALAN.C.V,JTO132 16DAMODARAN.K,TM113 17KRISHNAN A.V.,JTO104 18MOHANAN.K.P,JTO103 19DAMODARAN.K,TM95 20BHASKARAN.V,TM89 21CHANDRAN M K,TM86 22KUNHIKANNAN V,TM85

23SUDHAKARAN O,TM82 24KRISHNAN M T,TM78 25BALAKRISHNAN M K,TM76 26MATHEW.P.C,TM71 27NARAYANAN NAMBEESAN. T.M.K,SDE69 28SUBRAMANIAN T,TTA69 29RAMESAN K V,TTA55 30RAMACHANDRAN E V,TM54 31JISHA T,SR. TOA46 32NARAYANAN M K,TTA44 33RAGHAVAN P,TM41 34SURESHKUMAR C.K,TM40 35SREEJITH.E.K.,TM40 36PADMANABHAN K P,TM39 37SREENIVASAN P,TM39 38YESODA P,SR. TOA36 39SREEDHARAN P,TM34 40GOPALAKRISHNAN A,TTA32 41JAYAN M,TM32 42JAYESH M P,JTO29 43RAMACHNADRAN.E,TM27 44KESAVAN M,TM26

45RAJU K,TM23 46ANANDAKRISHNAN C P,TM23 47DAMODARAN C,TM22 48SEKHARAN.M,TTA20 49AMBADIKUNHI V,TM17 50BHASKARAN M,TM16 51NARAYANAN K K V,SR. TOA16 52VIJAYAN P V,JTO16 53VIJAYAN.C,SR. TOA16 54MURALI.P,TM16 55BALAKRISHNAN M,SR. TOA14 56RAJAN K III,TM14 57VENU P,TM12 58KRISHNA NAIK.C,SDE11 59RAMACHANDRAN E,TM11 60RAJAN K V II,TM10 61PRASANTHAN K,TTA10 62RAJAN.P.V.,TM9 63RAMESHAN.M,TM9 64GOVINDAN K,TM8 65SAMBU S M,DE7 66CHANDRAN.K,TM7

67KRISHNAN.K.V.,TTA7 68VIJAYAN.M,TM6 69KRISHNAN K,TM6 70LAKSHMI E,SR. TOA5 71ABDUL AZEEZ A P,JTO5 72KRISHNAN NAIR.P,TM5 73JAYARAMAN M V,TM5 74SASIKUMAR. K,TM5 75KARUNAKARAN M,SR. TOA5 76BALAKRISHNAN.K.V.,TM4 77MOHANAN NAIR.P,TM4 78RAMAKRISHNAN P,SR. TOA3 79RADHAKRISHNAN.P.V,SR. TOA3 80LEJUMOL M K,SR. TOA3 81RANJITH K P,JTO3 82RAVI.C,TM2 83RAGHAVAN M 2,SDE1 84PURUSHOTHAMAN.A.V,SR. TOA1 85VENU.C,TM1 86BALAKRISHNAN E V,TM1 87SASIDHARAN.T.P.K,TM1 88HARIPRIYA R,TM1 89MOHANAN M A,SR. TOA1

67KRISHNAN.K.V.,TTA7 68VIJAYAN.M,TM6 69KRISHNAN K,TM6 70LAKSHMI E,SR. TOA5 71ABDUL AZEEZ A P,JTO5 72KRISHNAN NAIR.P,TM5 73JAYARAMAN M V,TM5 74SASIKUMAR. K,TM5 75KARUNAKARAN M,SR. TOA5 76BALAKRISHNAN.K.V.,TM4 77MOHANAN NAIR.P,TM4 78RAMAKRISHNAN P,SR. TOA3 79RADHAKRISHNAN.P.V,SR. TOA3 80LEJUMOL M K,SR. TOA3 81RANJITH K P,JTO3 82RAVI.C,TM2 83RAGHAVAN M 2,SDE1 84PURUSHOTHAMAN.A.V,SR. TOA1 85VENU.C,TM1 86BALAKRISHNAN E V,TM1 87SASIDHARAN.T.P.K,TM1 88HARIPRIYA R,TM1 89MOHANAN M A,SR. TOA1

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