© Mahindra Satyam 2009 QUALIFY (QUALity Information For You) An Introduction

2 © Mahindra Satyam 2009 Objectives of QUALIFY  To be a placeholder for the Quality Management System of Mahindra Satyam  Provide online access to the QMS Documentation of Mahindra Satyam  Provide a one-point reference for all Quality Related Information

3 © Mahindra Satyam 2009 QUALIFY - Contents 1.Quality Management System 2. Databases 3. Information Sharing 4. Training 5. Feedback 6. Links to PKB Tool 7. Information on Tools 8. Usage Policy

4 © Mahindra Satyam 2009 QUALIFY Home Page

5 © Mahindra Satyam 2009 Using QUALIFY  QUALIFY is an Intellectual Property of Mahindra Satyam  Only Mahindra Satyam associates are authorized to view the contents of QUALIFY For details refer to the Usage Policy on QUALIFY

6 © Mahindra Satyam 2009 Quality Management System Quality Policy Manual Methodologies Project Mgmt Processes Generic Processes Support Processes TemplatesWork Instructions Training Kit Tailoring Guidelines Standards

7 © Mahindra Satyam 2009 Scope of QMS  Project Execution Lifecycles  Technical Life cycle (Methodologies)  Project Management Life cycle  All Support Units

8 © Mahindra Satyam 2009 Scope of QMS

9 © Mahindra Satyam 2009 Policies Quality Policy Manual Defines over all policies for project execution on various domains and types, and all activities in support units ISMS Policy Manual This Policy offers protection to all information processed or stored on Satyam Computer Services Limited and transmitted over Mahindra Satyam’s Networks. BCMS Policy Manual To provide the organization with a well researched approach and processes to prevent & contain potential business disruptions and resume business operations within acceptable periods at acceptable service levels with a view to minimizing business losses.

10 © Mahindra Satyam 2009 Quality Policy Manual

11 © Mahindra Satyam 2009 Methodologies  Define Life-cycle models for various types of projects  Phase-wise processes are defined in EITVOX format  Associated with templates and reports  Tailoring guidelines define how the methodologies can be used for variant types of projects.

12 © Mahindra Satyam 2009 Methodologies

13 © Mahindra Satyam 2009 Methodologies

14 © Mahindra Satyam 2009 Procedures  Specified way to perform an activity  Purpose & Scope  Responsibilities  Who, What, When, How  Associated with Work Products (templates, forms, reports & checklists) and Guidelines (tailoring guidelines and work instructions)

15 © Mahindra Satyam 2009 Project Management Processes

16 © Mahindra Satyam 2009 Generic Processes

17 © Mahindra Satyam 2009 Support Processes

18 © Mahindra Satyam 2009 Supporting Documentation  Supports the associates while implementing the procedures and methodologies  Databases  Information Sharing  Training kits

19 © Mahindra Satyam 2009 Databases  Project Knowledge Base  Query to PKB  Archived information on tools  Process Database  Sample Documents  Quality System changes  Query to the Feedback Database

20 © Mahindra Satyam 2009 Databases

21 © Mahindra Satyam 2009 Information Sharing Repository of useful information picked up from the public domain and kept for use by Mahindra Satyam associates Examples: – Dictionary of software computing – Function Points related information – Quality Models – FAQ from Customers on Quality

22 © Mahindra Satyam 2009 Training Kits  Self-paced and Classroom Training Kits  Maintained at par with the QMS  Ensure Uniform training across Mahindra Satyam  Easy availability of training material Topics covered: – QMS (Role-based) – Quality Models (ISO, CMMI) – Quality Tools

23 © Mahindra Satyam 2009 Utilities Feedback  Types of feedback – Suggestions – Queries – Complaints – Defect  Submitted to Quality via the Feedback option in Qualify  Followed up by Quality and the action taken is communicated back to the associate

24 © Mahindra Satyam 2009 Feedback

25 © Mahindra Satyam 2009 QUALIFY Related Information  Links to PKB (eSupport>>Collaboration World >>High end Services >>Knowledge & Content Management >>Project Knowledge Base)  Usage Policy

26 © Mahindra Satyam 2009 System Requirements  Windows 95 or higher  Internet Explorer 5.0 and above

© Mahindra Satyam 2009 Thank You