The International Dimension, Part IV International IT Development and Management © 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke

ID 4-2 Study Questions What characteristics make international IT management challenging? Why is international information systems development difficult? What are the challenges of international project management? What are the challenges of international IT management? How does the international dimension affect computer security risk management? What challenges exist for investigating international computer crime?

© 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke ID 4-3 Challenges of International IT Management Size – Comprised of people from many cultures with different languages Complexity – More IS and IT assets – Exposed to more risk and greater uncertainty Security incidents more difficult to analyze

© 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke ID 4-4 Difficulties of International Information Systems Development Development of international systems exceedingly complicated – Used by people living and working in vastly different cultures Localized software creation is challenging – Surmountable with good software design and development Hard to determine unified purpose and scope Even harder to determine requirements

© 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke ID 4-5 Responses to Challenges Define set of standard business processes – Requires conversion to different work processes – People resist change Develop alternative versions that support different processes in different countries – Creates system design challenges – Creates many systems, instead of single one

© 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke ID 4-6 Challenges of International Project Management International projects require complex integration of results – Work groups distributed across globe Task dependencies span teams in different countries Time management troublesome – Different cultures have different workweeks – No standard rate of development Different pay rates for labor Quality standards vary from location to location Human resources and worker expectations differ Effective team communication important

© 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke ID 4-7 Challenges of International IT Management Planning – Task becomes more complex and difficult – Supporting business processes more complicated – Global economic changes affect processes and strategies – Technology adoption produces change Operations – Different cultures and languages add complexity – Integration of similar but different systems – Outsourcing – Outsource vendor’s information systems

© 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke ID 4-8 International IS and Computer Security Risk Management More difficult and complex – Political, civil unrest, terrorists, natural disaster More threats – Infrastructure located around the world Possibility of threat difficult to estimate – Subject to great uncertainty Technical and data safeguards – May need more or more complex – Human safeguards need to be evaluated on culture-by- culture basis

© 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke ID 4-9 Challenges of Investigating Global Computer Crime Evidence of crimes often found in other countries – Servers, IPs, Web sites may be located in different countries Nations have sovereignty within borders – Investigators must operate with consent of other country – Treaties, agreements, laws affect investigations – Some countries will not cooperate What is illegal in one country may be legal in the other – G8 nations’ 24-hour point-of-contact system – U.S. Constitutional rights may apply outside the U.S.

© 2008 Pearson Prentice Hall, Experiencing MIS, David Kroenke ID 4-10 Active Review What characteristics make international IT management challenging? Why is international information systems development difficult? What are the challenges of international project management? What are the challenges of international IT management? How does the international dimension affect computer security risk management? What challenges exist for investigating international computer crime?