MOF Update Community Design Meeting #6 Operations & Support

MOF Life Cycle Phase: Operations and Support Goal – Operate, maintain, and support existing IT services in line with SLA targets Roles involved (Operations) Operations Manager Monitoring Manager Scheduling Manager Technology Area Manager Administrator Operator Roles involved (Support) Service Desk Manager Problem Manager Problem Analyst Incident Manager Incident Resolver Call Handler 2

Operational SMFs Operating Quadrant: Systems Administration Service Monitoring & Control Job Scheduling Storage Management Directory Service Administration Network Administration Security Administration Operational SMFs: Operations Management Service Monitoring & Control Job Scheduling Moved into Governance and Improvement 3

Operations Management SMF Objectives: Provide modeling based questions that helps people identify the necessary work instructions Help the Operations Manager organize the execution of planned (daily, weekly, monthly) work Offer guidance around controlling the work performed Page 4 | microsoft.com/technet/SolutionAccelerators Exhibits: Technology specific work instructions

Questions for Community What do you think about the proposed consolidation of the Operating Quadrant SMFs? What specific technology work instructions would you find most useful (a prioritized list)? 5

Provide Feedback and Input Send your ideas, thoughts, and feedback to: Comment and Discuss on the Team Blog at: Share the Blog with your customers, peers, and partners. Let us know what would make MOF usable for YOU! Page 6 |