LeanSigma® Fundamentals

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Presentation transcript:

LeanSigma® Fundamentals Module 7 – Cultural Transformation and Lean Leadership

The final step of the Lean execution roadmap entrenches continuous improvement. Specify Value Identify the Value Stream Establish Flow – continuous movement of the service and information from beginning to end thru the process Pull from the Customer Continuously Improve the Process to Perfection © 2010 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

Healthy Organizational Culture can sustain your continuous improvement program. Culture is represented in the norms and unwritten rules that guide employee actions Corporate cultures are shaped by a variety of influences nature of the business geography fingerprints of the company founders, current leaders and associates Culture Happens! You can accept the hand you have been dealt or you can take action to change it! © 2010 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

High Performance Cultures drive results. A set of shared attitudes, values, goals and practices that characterize a company or corporation Webster’s Dictionary High- Performance Culture A set of shared attitudes, values, goals and practices that focus on superior execution © 2010 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

High Performance Cultures unite people and techniques effectively. Leadership Tools & Practices Shared techniques that drive practices, aid problem solving and establish consistent performance – day to day, week to week, year to year Shared Values and Beliefs Description of the Leadership’s Vision of the desired culture Common Terminology and Language The mechanism to bring the desired culture alive through daily reinforcement Recognition and Reward Reward mechanisms for living the values Operating Architecture Social Architecture © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

Cultures differentiate exceptional performers. High Performance Culture Cultures differentiate exceptional performers. “It’s the intangibles that are the hardest things for competitors to imitate. You can get an airplane. You can get ticket-counter space, you can get baggage conveyors. But it is our esprit de corp – the culture, the spirit – that is truly our most valuable competitive asset.” Herb Kelleher Chairman of the Board Southwest Airlines © 2010 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

Leaders drive culture. “The culture of a company is the behavior of its leaders. Leaders get the behavior they exhibit and tolerate. You change the culture of a company by changing the behavior of its leaders.” Larry Bossidy Former CEO, Honeywell © 2010 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

Leaders at various levels influence the culture differently. Senior Leadership Responsible for strategic planning and leadership Talent Development Transition for Execution Middle Management Execution on Annual/Monthly Commitments Transition for Improvement Front Line Supervisors Managing Change Execution of Daily Operational Commitments Continuous Improvement You influence the culture every day. 8 8 © 2010 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. 4 - 8

What should IMS’ LeanSigma culture look like? Characteristics Lean, agile & connected to customer demand Responsive to the customer needs for new products and services Improving continuously to enhance all stakeholders value Transforming culture to a discipline of execution, sustaining improvements, and leveraging growth Leads future-environment after merger or acquisition © 2010 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

What can you do to influence culture at IMS? © 2010 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. © 2008 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.