The New Library Technical Services Cornell University Library Karen Calhoun Bill Kara Liisa Mobley May 25, 2005

Cornell University Library2 May 25, 2005 Why Are We Doing This? University Work Force Planning “Integrate the Library’s technical services operations into a unified function that results in clear direction, efficiencies, and savings” Library TS Integration Team Project Web site: Web/TSintegration.htm Web/TSintegration.htm

Cornell University Library3 May 25, 2005 Themes from the Future Search and Organizational Redesign Workshops Future Search  Strategic: 1. Seamless access 2. Understanding users 3. Digital resources  Organizational: 4. Flexibility 5. Training 6. Innovation/Automation 7. Visibility of TS Organizational Redesign 1. Coordinate operations 2. Support e-resources 3. Support metadata, federated access, and metadata management 4. Collaborate on usability/ user- centered design 5. Participate in building CUL data farm 6. Be more responsive, service- minded 7. Innovate/automate 8. Train, enhance opportunities for staff development 9. Enhance liaison work, communications, and visibility

Cornell University Library4 May 25, 2005 Objectives of the Reorganization Better coordination of TS operations More opportunities for staff More collaboration inside and outside technical services More responsive, service-minded Stronger support for innovation, automation, metadata “CUL Center” for e-resources & serials management

Social Networks: What the Research Suggests* Working relationships and personal contacts are enormously important Four steps: 1. Knowing “who knows what” 2. Having timely access to those individuals 3. Actively engaging with one another 4. Trust facilitates creativity and learning *Rob Cross et al “Knowing what we know: supporting knowledge creation and sharing in social networks.” Organizational Dynamics 30 (2): 101.

Cornell University Library6 May 25, 2005 E-Resources & Serials Management Metadata Consulting, Design & Development Database Management Acquisitions & Information Organization LTS Senior Management Team Approx. 90 people Includes technical services for: Adelson Africana Engineering Entomology Fine Arts Geneva Hotel ILR Catherwood Management Mann Math Music (books, scores) OKU (incl. Maps, Asia Collections) Physical Sciences Vet Excludes technical services for: ILR Kheel Center Law Music (sound recordings, media) RMC

Cornell University Library7 May 25, 2005 E-Resources & Serials Management Metadata Consulting, Design & Development Database Management Acquisitions & Information Organization LTS Senior Management Team Outreach and liaison work Communications TSWeb Collaboration user-centered design Research and statistics Financial and strategic planning Project management Policies, procedures, best practices Training IT support

E-Resources & Serials Management Metadata Consulting, Design & Development Database Management Acquisitions & Information Organization Service innovations 2.Ordering 3.OKU serials receiving & documents 4.Monographs receiving 5.Gifts & exchange 6.Inputting 7.Cataloging and metadata production 8.Catalog librarians 9.Cataloging training Scott Wicks, David Banush, Anna Korhonen Approx. 50 people

E-Resources & Serials Management Metadata Consulting, Design & Development Database Management Acquisitions & Information Organization Grant-funded retrospective conversion 11.Batch processing and metadata management 12.Database quality and physical processing 13.Database enrichment Jim LeBlanc Approx. 18 people

E-Resources & Serials Management Metadata Consulting, Design & Development Database Management Acquisitions & Information Organization Senior consulting 15.Design and development Marty Kurth Approx. 7 people

E-Resources & Serials Management Metadata Consulting, Design & Development Database Management E-resources 17.Serials management Bill Kara Approx. 15 people

Cornell University Library12 May 25, Keys to Success Collaboration Coordination Responsiveness New working relationships

Cornell University Library13 May 25, 2005 Process and Timetable Define and implement senior management team (dept. heads) More discussions with staff members Define and implement new units (unit heads + staff) Prepare new job descriptions (as needed) DescriptionStart Date to Completion Date Phase 1Design top level organizational structure January – May 2, 2005 Phase 2Solicit staff inputMay – July 2005 Phase 3Design and implement new units June – August 2005 Phase 4Prepare job descriptions July – August 2005

Cornell University Library14 May 25, 2005 Staff Survey – Positive Aspects

Cornell University Library15 May 25, 2005 Staff Survey - Concerns

Cornell University Library16 May 25, 2005 Staff Survey – What Role Would You Like to Play?

Cornell University Library17 May 25, 2005 Questions? Project Web site: TSIWeb/TSintegration.htm TSIWeb/TSintegration.htm