JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric Company Southern California Edison Company Southern California Gas Company August 13, 2008

Overview - CARE Program Outreach Activities Agency Participation Discussion on Future Meetings

CARE – Program Outreach Activities  Capitation agencies  Targeted direct mail campaigns  CARE outbound phone enrollment  Utility call centers, bill payment offices & authorized payment agencies  Annual bill inserts and quarterly bill messages  Third party contractors  Internet enrollment  Utility website  Multilingual community events  Multi-language toll-free lines  Multi-lingual television, newspaper and radio advertising campaigns  Leveraging with other utility assistance programs  Community partnerships  Cool centers

CARE – Agency Participation How agencies are helping the utilities increase participation Agency challenges in enrolling customers Challenges of the low-income community

CARE- Discussion on Future Meetings How to improve attendance Future agenda items Frequency of meetings

Next Steps Next Meeting is Tentatively Scheduled for November 4, 2008… hosted by SCE

JOINT UTILITY LOW INCOME PUBLIC MEETING Low Income Energy Efficiency (LIEE) Programs Pacific Gas and Electric Company San Diego Gas & Electric Company Southern California Edison Company Southern California Gas Company August 13, 2008

Overview - LIEE Low Income Application Events/Schedule Discuss Objective Metric’s for Leveraging, Integration, etc. Discuss Outreach Approaches Presentation on SDG&E’s Smart Meter New Technologies Open Forum Discuss Future Meetings Next Steps

LIEE Low Income Application Events/Schedule - LI Application filed – 5/15/08 - Ruling: Requests IOUs to Respond to Questions 1-7 – 6/13/08 - Ruling: Requests IOUs to Respond Questions in Appendix A – 6/17/08 - Protests filed – 6/19/08 - Ruling: Requests IOUs to Respond Questions in Appendix A – 6/25/08 - IOUs Response to 6/17/08 Ruling – 6/27/08 - IOUs Response to Protests – 6/30/08 - IOUs Response to 6/25/08 Ruling – 7/7/08 - Scoping Ruling issued – 7/16/08 - Ruling: Requests IOUs to Respond to 3 rd Ruling Seeking Info – 7/16/08 - Workshop on IOUs’ Application – 7/17/08 - IOUs Response to 7/16/08 Ruling – 7/28/08 - Opening Briefs/Comments – 8/1/08 - Proposed Decision – 9/2/08 - Final Decision – 10/2/08

LIEE Discuss Objective Metric’s for Leveraging, Integration, etc. Definition: Leveraging focuses on IOU efforts to coordinate their programs with other efforts in community, local government, state, federal, private project

LIEE Potential Metrics to Evaluate Increased energy savings Increased customer enrollment/customers served Dollars saved across programs Increased customer satisfaction /decreased confusion Improved processes (on both party ends) New and creative leveraging partnerships established Resources shared Program sign up to service delivery timing improved Other?

LIEE Discuss Outreach Approaches

LIEE Presentation of SDG&E’s Smart Meter

LIEE New Technologies Assist with Program Administration New Measures

LIEE Open Forum What’s on Your Mind….

LIEE Discussion on Future Meetings How to Improve Attendance Future Agenda Items Frequency of Meetings

Next Steps Next Meeting is Tentatively Scheduled for November 4, 2008… hosted by SCE