1 COMMUNICATION Mike Nirenstein, MD

2 COMMUNICATION THE EXCHANGE OF THOUGHTS, IDEAS, INFORMATION, AND FEELINGS

3 THREE PARTS OF COMMUNICATION SENDER RECEIVER MESSAGE

4 VERBAL COMMUNICATION WRITTEN WORD SPOKEN WORD

5 NONVERBAL COMMUNICATION BODY LANGUAGE GESTURES SIGNING EXPRESSIONS TOUCH

6 LISTENING SKILLS SHOW HEAR THE MESSAGE

7 LISTENING CONT. MAINTAIN CONTACT DO NOT INTERRUPT

8 SENSES USED IN COMMUNICATION SIGHT HEARING TOUCH SMELL

9 ANNOYING HABITS TAPPING FINGERS SIGHING ROLLING EYES

10 MORE BAD HABITS BITING PENCIL TWIRLING PENCIL PLAYING WITH HAIR BITING NAILS

11 SUBJECTIVE DATA WHAT THE PATIENT TELLS YOU CANNOT BE SEEN SYMPTOMS

12 OBJECTIVE DATA CAN BE SEEN OR MEASURED DATA COLLECTED SIGNS

13 4 ELEMENTS THAT INFLUENCES COMMUNICATION PREJUDICE ATTITUDES FRUSTRATIONS LIFE EXPERIENCES

14 BARRIERS TO COMMUNICATION LABELING SENSORY IMPAIRMENT TALKING TOO FAST CULTURE

15 BARRIERS PREJUDGING ARGUING STEREOTYPING LANGUAGE DIFFERENCE

16 EFFECTIVE COMMUNICATION SPEAK CLEARLY AND SLOWLY USE TACT BE POLITE THE MESSAGE THAT IS SENT, GETS THROUGH

17 INEFFECTIVE COMMUNICATION SLANG IMPROPER GRAMMAR TACTLESS STEREOTYPING DISRESPECT UNFAMILIAR WORDS MUMBLING SPEAKING TOO FAST ATTITUDE SARCASM

18 4 FACTORS THAT INFLUENCE TRANSMISSION OF MESSAGE TONE AND PITCH OF VOICE MESSAGE DELIVERED CLEARLY RECEIVER UNDERSTANDS DISTRACTIONS/INTERRUPTIONS

19 FACTORS TO AVOID INTERFERENCE MESSAGE MUST BE CLEAR MESSAGE MUST BE DELIVERED IN A CLEAR,CONCISE MANNER THE RECEIVER MUST BE ABLE TO HEAR AND RECEIVE THE MESSAGE THE RECEIVER MUST BE ABLE TO UNDERSTAND THE MESSAGE INTERRUPTIONS/DISTRACTIONS MUST BE AVOIDED

20 FIVE C’S OF COMMUNICATION MESSAGE MUST BE: CONCISE CLEAR COMPLETE COHESIVE COURTEOUS

21 HOW WE “HEAR” THE MESSAGE 70% NONVERBAL ( APPEARANCE, SKILL) 20% VOCAL ( THE WAY IT IS SAID) 10% VERBAL ( THE WORDS THAT ARE USED)

22 DOCUMENTATION THE CHART IS CONSIDERED A LEGAL DOCUMENT DO NOT USE WHITE-OUT WRITE IN PEN

23 DOCUMENTATION CORRECT AN ERROR BY STRIKING THROUGH IT WITH ONE LINE WRITE THE WORD”ERROR” AND INITIAL IT. NEVER LEAVE SPACE AFTER DOCUMENTING AND YOUR SIGNATURE

24 THE END