Knowledge Audit Baseline assessment/inventory Consultative in approach Seeking analysis and ideas Identifies owners, users, uses and assets Process of: Identification (what information & how coded) Ownership (who responsible for info & coordination) Cost & Value (identify costs & benefits) Development (feedback and ideas for increasing value) Exploitation (analysis of best ways to maximise value) Avoid organisational amnesia – be systematic (Dalkir) Willard

Knowledge Audit Audit what, who how and where Consider behaviours and culture (e.g. respect and openness), infrastructure (e.g. IT and hard systems) and processes (business processes to support the knowledge cycle and people’s involvement) Audit Description What Analysis of type, range and location of knowledge and expertise Who Accessibility to creators, producers, holders and conduits to knowledge How Understanding of core processes, procedures and activities where knowledge is created , used or lost Where Appreciation and support for formal and informal communities within and around where knowledge resides, grows and flourishes

Knowledge Audit Typical KM techniques to look for:- CoP, study groups, conferences, seminars, workshops, special intiatives (e.g. lunch & learn), CEO roadshow, Intranet, Internet, education and training, libraries, best practice guides, reports, information alerts and updates, meetings, coaching, briefings, charitable events, away days etc. Results of KM audit Current position (facts and assessment) Summary of issues Future options/areas for improvement Preferred options (informing KM Strategy) Gap Analysis (implies clarity of desired future state) KM Tools

Knowledge Audit Knowledge Development Knowledge Exploitation What is our knowledge vision? How do we support the creation of new knowledge? How do we make sure that our available knowledge is used to solve business tasks? What platform can be created to support knowledge exchange? Knowledge Identification Knowledge Measurement & Communication What kind of knowledge do we have? Where is knowledge located? How do we communicate the values of our knowledge to external stakeholders? How do we measure our performance in our KM activities?