Managers and Organizations BOH4M

Managers A person who is responsible for the work of others Examples—CEO, supervisor, plant manager Must co-ordinate human resources with material resources (information, raw materials) to produce goods and services A manager’s responsibility is to obtain the highest level of performance for the least amount of inputs

Organizations A collection of people working together to achieve a common purpose Three characteristics: Purpose: to create a good or service Division of labour: different tasks assigned to different people Hierarchy of authority: a level-by level management structure of increasing responsibility

Organizations Using the three characteristics, prove that the following are an organization: McDonald’s Hillcrest senior boys soccer team Your family

Managerial Levels Upper Management Establishes organizational objectives Monitors external environment and trends Examples: CEO, COO, CFO, Vice- President of Marketing, VP of Human Resources

Managerial Levels Middle Management Interpret direction from above Guide lower management Examples: Department Heads, Plant Manager, Human Resource Director

Managerial Levels Lower Management Manages operating employees Examples: Supervisor, Foreperson, Assistant Manager

Managerial Levels

TYPES OF MANAGERS

Line and Staff Managers Line managers Their work directly contributes to production Examples: supervisors, CEO, plant managers Staff managers Work in specialized support areas such as marketing, accounting, human resources, and the legal department

Managers and Administrators Managers Work in for profit organizations Administrators Work in non-profit organizations Examples: CAO, Principal, Hospital Administrator

Functional and General Functional Responsible for a single area— accounting, engineering, marketing, human resources General Responsible for complex areas— department store manager

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Managerial Roles Interpersonal Roles Informational Roles Decisional Roles

Interpersonal Roles Interacting with other people Figurehead Leader Liaison

Informational Roles Exchanging and processing data Monitor Disseminator Spokesperson

Decisional Roles Using information to make decisions Entrepreneur Disturbance handler Resource allocator Negotiator

MANAGERIAL SKILLS Technical Skills Specialized skills such as engineering, accounting, marketing, information technology Most important in lower management Human Skills An ability to interact with people Important at all management levels Conceptual Skills Ability to think critically and analytically Solve problems Most important in upper management