BT Wholesale Products June, SOR Management Tool Angus Flett John Skingle

BT Wholesale Products June, SOR Management Tool What does it do? Captures Customer & BTW Statements Of Requirement (SOR) for Product Enhancements New Products Allows you to track the progress of your SORs and see product updates Why To Keep you informed of progress Share our plans and targets dates to help you plan ahead and make decisions. Engage you in developing new products & services

BT Wholesale Products June, SOR Management Tool Objective Keep you informed of SOR and development progress Improve customer engagement in the e2e development process Collaboratively develop new products in an agile manner using web technology Benefits for you today An SOR/Development management Portal Visibility of all your active and historic SORs Realtime data and updates from the Product Management community to you Future Benefits Visibility of Industry SORs The ability to collaboratively develop industry SORs The ability to collaborate on key projects activities Requirements capture Trials Share Working Documents

BT Wholesale Products April, What does the SOR Management Tool do? Tracks all SOR’s through the regulated SOR process Targets First response 15 Working days Targets Accept / Reject Initial Offer within 60 working days Provides Regular Updates SOR Submitted SOR Acknowledged (WD5) First response (WD15) Initial Offer (WD35) Initial Offer (WD60) Development / Delivery Project Workstack Accept WD60 Further consideration / Technical evaluation required Accept WD35 Commercial Change only SOR Accepted Rejected Rejected WD 15 Rejected WD 35 / 60 Regular Customer Updates (Weekly)

BT Wholesale Products April, What Does it Look Like? Visibility of all your SORs

BT Wholesale Products April, What Does it Look Like? Registering an SOR

BT Wholesale Products April, Confirmation of Registration & forecast response timescales What Does it Look Like?

BT Wholesale Products April, Progress Update s What Does it Look Like?

BT Wholesale Products April, Basic Reporting Day 1 What Does it Look Like? Select a report Run the report Export to Excel

BT Wholesale Products April 2008 When can I expect it? SOR Management Tool - Roadmap Phase 1 SOR Management Customer Portal Submit & Track SOR’s Online Realtime updates on Key Dates & progress Change alerts Trial & Test May 2008 Launch June 2008 Phase 2 Development Management View developments you are interested in –Current Updates, Key Dates, Key Documents –Trial Management (Closed User group) –Blog Collaboration –Issue Management SOR Management Enhancements Performance Reports Standard Reports Share SOR’s with Industry –Discuss SORs –Submit Industry SOR’s –Vote on SOR’s Development Collaboration Area to share and discuss working documents - Interface Specs, plans Trial & Test June 2008 Launch July – Aug 2008

BT Wholesale Products April 2008 SOR Management Tool Demonstration Submit Statements of Requirements (SORs) for new products enhancements to existing products. Register to track progress & get real-time updates via a management portal Registered Portal AccessBasic SOR Registration

BT Wholesale Products April 2008 What do I need to Do? Register as a User Login: Click on Not registered under the Login box Click on User Registration Complete the form Click Submit. Once your registration has been validated you will be sent a password. If you have submitted an SOR recently you may be already setup on the system. Enter your address as the Username and ? As the password. A password will be sent to you. Review your SORs Register New SORs Click Create SOR from within your management portal If you don’t want to use the management portal you can log SORs directly at Give us feedback if you encounter any problems with the SOR Management