Erik Miller 1 American Airlines “Best Practices” for IFE Implementation WAEA TC Wednesday, February 25, 2009

Erik Miller Best Practices WG Agenda 9:00 – 9:30 Review of WG purpose. Status. 9:30 10:30 Patricia Mahoney, Tectura

Erik Miller Mission Improve the on-time delivery of IFE systems. Improve the quality and reliability of IFE systems, with particular focus on the initial roll-out stages. (WTRMTR) This improvement will be accomplished through the examination of the entire IFE system procurement, development, and implementation process.

Erik Miller IFE Project Phases Airline’s needs RFQ RFQ Responses Supplier Selection Contract Implementation Start/Project Management 1 st Aircraft Installation Fleet Installation On-Going Maintenance & Support

Erik Miller Activities Two WG Conference Calls. –Requested suppliers and Airlines submit outlines of quality RFPs. –Results:………. Proposed ad-hoc meeting in California –Two positive responses, but economics prohibited attendance. Distributed RFQ outline strawman. –Received two responses. 5

Erik Miller RFP Template V2 1.1 Commercial –1.1.1 Project overview : 1.2 Functional & Technical Requirements –1.2.1 Functional Requirements –1.2.2 Technical/Hardware Requirement : 1.3 Program Management 1.4 Operation 6

Erik Miller Plans Continue development of RFP Strawman –Distribute version 2. –Attempt one-on-one discussions. Future TC meeting –Interest in Project Management session? 7