1 Dealer Connect Dealer Connect

2 arranty System Select Gui

3 Wait while session loads

4 INSERT DEALERSHIP ACCESS DETAILS INSERT DEALERSHIP ACCESS DETAILS.

5 0000

6 DC603 – WARRANTY BULK CAMPAIGN ENTRY DC604 – WARRANTY AUTHORISATIONS DC605 – RADIO CODES AND IMMO CODES DC607 – WORK WITH WARRANTY CLAIMS DC610 – WARRANTY CLAIMS ENQUIRY DC611 – WARRANTY UNIT ENQUIRY DC614 – SECOND OWNER MAINTENANCE DC617 – DEALER WARRANTY CLAIMS REPORT DC622 – OUTSTANDING CAMPAIGN REPORT Dealer Connect – Menu Options

Menu Selections

DC603

9 Enter the Campaign Code By entering the Campaign Code ALL Labour Times and Parts are Automatically Entered

10 Insert VIN and Enter

11 Insert Information Enter ALL Requested Information Enter ? For Inspection Type

12 x

13 Checking the Campaign Details

14 Insert Line Number to be Viewed “Click” on F10 for More Detail

15 F3 to Return to Main Menu

17 Menu Options View Previous Claims

18 Search Criteria Can Be Tailored To Suit Dealer

19 F9 to Add New Claim

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21 Insert “DEALER” Claim Number Insert VIN Number Insert Claim Type or if Unsure Insert ? Authorisation Number, were Applicable X

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23 Previous PWA’s for the Same VIN, You Cannot Use Previous PWA Numbers For New Claims Click On F2 to Proceed

24 Enter Your Repair Order Number Date of Repair and Speedo Reading And Casual Part Number

25 Select ? For FAULT

26 Select FAULT and Enter

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28 Confirm Mileage Vehicle from History and Correct Before Proceeding

29 Insert Part Numbers and Quantity - Enter System Claim Number

30 If message Part Not Purchased - Click on F24

31 F8 will Confirm Part Entry

32 Add any Additional Parts Or F9 to Add Text

33 After Adding Text F6 to Add Labour CUSTOMER COMPALINT DIAGNOSIS INCL TECH/PROD # SOLUTION/REMEDY/REPAIR

34 Add time to be claimed and Labour Quantity Enter to Confirm

35 1

36 1 F7 to Add any Sublet if Necessary Add any Additional Operation Codes F7 to Proceed

37 Insert : Sublet Cost Invoice Number Text for Sublet Purpose SUBLET PURCHASE COOLANT – BOB’S PARTS

38 A Copy of the Sublet Invoice Must by E Mailed to or attached to a PR/ TR were applicable - F4 To Finalise Claim

39 Confirm All is Correct F4 to UPDATE

40 Second Claim for the Same VIN May Be Entered When Adding a Second Claim for the Same VIN use the Previous claim Number but with a Suffix “A” etc

41 Second Claim for the Same VIN May Be Entered When Adding a Second Claim for the Same VIN use the Previous claim Number but with a Suffix “A” etc A

42 Claim Now in “B” Status – FCNZ Adjudication

43 Warranty with an Authority

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45 When only using the last 6 digits of the VIN Always ensure that you have the FULL VIN As the last six digits may apply to more than 1 vehicle

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47 Enter the Part Number and Quantity - Enter If message Part Not Purchased Click on F24

48 F8 will Confirm Part Entry

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50 F6 To Add Labour

51 Add time to be claimed and Labour Quantity Enter to Confirm

52 Add Claim Text and F4 to Finalise

53 Note Error Message - F24

54 Enter F13 to Enter the Header

55 Note Message and F24 for Options Note Date Submitted And Repair Date Beyond 15 Days

56 F19 to Add Authority

57 Chery ? For Authority Type

58 Each Line MUST Equal 100% Add Persons Name that is Raising the PWA Chery

59 This Section is for FCNZ Response ONLY Add Reason for Late Claim Submission

60 Authority Number Chery

61 Chery

62 Authority Now Attached to the Claim

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65 Claim Now in “P” Status – FCNZ Adjudication F3 to Return to Main Menu

66 New Claim With Campaign Warning

67 Enter All Details

68 Note Warning Message

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70 Outstanding Campaigns

DC610

72 Insert Search Criteria - Enter

73 Vehicle Warranty History Displayed You May Only View Claims Submitted by Your Dealership Select Claim to be Viewed - Enter X

74 JOHN SMITH

75 JOHN SMITH F5 to View Claim Status

76 F3 to Return to Main Menu

DC611

78 Enter the Vehicle VIN or Other Search Data

79 Outstanding Campaign Warning

80 Vehicle Warranty and Sale Date Information F24 for More Menu Options

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83 All Campaigns for Selected VIN Will be Displayed

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85 Vehicle Warranty History Displayed You May Only View Claims Submitted by Your Dealership Select Claim to be Viewed - Enter X

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94 Vehicle Warranty History Displayed You May Only View Claims Submitted by Your Dealership Select Claim to be Viewed - Enter

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DC614

97 Insert VIN and Enter

98 When only using the last 6 digits of the VIN Always ensure that you have the FULL VIN As the last six digits may apply to more than 1 vehicle

99 Menu Options for Current Owner Select 2 You Change existing Owners registration Number

100 F6 to Add New Owner

101 F6 to Add New Owner

102 Complete ALL Details and F4 to Continue

103 Complete ALL Details and F4 to Update

DC617

105 Select Requested Report Type Insert Report Period Enter F6 to Print Report

106 F3 to Return to Main Menu

DC622

108 Enter the Campaign Code, All Report Options - Search Period F6 to Submit and Print Y 02/11 Y

109 No Details Means Vehicle in Dealer Stock with Outstanding Campaign Sold Vehicle Outstanding Campaign

Warranty Authorisations Must Always be Linked to Warranty Claim The Warranty Claim Must Always be completed First. DC604 can be used View, Work With Check the Status of the PWA’s DC604

111 PWA’s Submitted by Dealer Option 2 and 5 should ONLY be Used

112 Select Claim to be Viewed

113 Claim Percentages And Value

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131 Questions ?

132 Product and Technical Reports Product and Technical Reports

133 Enter Username and Password Or If You Do Not Have an Access Click On “REGISTER”

134 Complete ALL Information

135 Select Function

136 Select Your Dealer

137 Select Brand

138 Once All Details Have Been Entered Click on REGISTER To Submit Application Shortly Afterwards you will Receive an Confirming Your Username and Passwords

139 Enter Username and Password

140 Direct Access to EXTRANET Select Technical Reports

141 Select Submit Product Report Previous Product Report

142 Click on Each Drop Down Box and Select Details Continue Report

143 Complete ALL Required Information Click On Add Vehicle Details

144 Complete ALL Required Information Click On Add Vehicle Details Details Confirmed

145 Complete ALL Required Information And Upload any Files And Photos Submit Report

146 Report now Added to List – Awaiting Technical Department Response

147 Report Now Has a Response from Technical Department Click On Manage to Read Response

148 Response from Technical Department

149 Select Submit Tech. Report

150 Click on Each Drop Down Box and Insert Details Including VIN Continue Report

151 All Details Must Be Completed Warranty Start Date MUST Be Included

152 Detail Incident Detail All Previous Work Carried Out And Any Reference Bulletins Submit Report Upload any Files And Photos

153 Report now Added to List – Awaiting Technical Department Response

154 Technical Department Response Click On Manage to Read Response

155 Response From Technical Department Dealer Response

156 By Clicking On VIEW Access Submitted Tech. or Product Reports

157 Questions ?

158 Warranty Claim Photos

159 How to Take Claim Photos All photos that are submitted as supporting evidence of a Warranty Claim on TR or PR MUST be approved before you raise and submit the PWA. All photograph's, attached to a TR or PR, must contain the VIN, Dealer Name, Date.

160 How to Take Claim Photos What are claim photos? photos of damaged, faulty parts or blemishes and imperfections

161 How to Take Claim Photos What should be included in all Claim Photographs 1.The Fault should be clearly highlighted 2. Photos should be clear. 3. Photos should have the VIN and Date and if the camera used has a date feature please ensure that the date imprinted onto the photograph is correct. 4. Were applicable the photos should give an indication of the size and location of the fault or blemish 5. It is not necessary to include a photograph of the vehicles number plate if all of the requested information is attached to the photograph

162 Questions

163 Diagram of Procedure for Processing Warranty claims

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165 Customer reception, Repair Order opened and signed by the customer. Vehicle covered by the Warranty. Check status of the warranty and whether there are any campaigns outstanding. Check status of the warranty and whether there are any campaigns outstanding. Vehicle NOT covered by the Warranty. Customer invoicing. If the vehicle is involved in a campaign, search for information in the records to check whether the operation has been carried out.

166 Vehicle covered by Warranty. Search bulletins or technical information relating to the operation to be carried out. Raise a PR or TR if requested. Raise a PWA if prompted by the system. Raise a PR or TR if requested. Raise a PWA if prompted by the system. Collate documentary proof for external work, sublet repairs etc. Collate documentary proof for external work, sublet repairs etc. Enter the warranty claim Processing and check Claim Status.

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