Business Call Recording (Agent Information) 1 Please press the F5 key on your PC to begin the presentation Click to advance IT Support Center or

3. Login Login 4. Main Screen Main Screen 5. Playback a Call Playback a Call 6. Adding Remarks Adding Remarks 7. Playback a Call Playback a Call 8. Listen to a Call Listen to a Call 9. Search – By Remark Search – By Remark 10. Download and Save Calls Download and Save Calls 11. Help Help 12. Logoff Logoff 2

Go to the internet and type: Enter: 1.Your UserId 2.Password = password 3 callrecording

4 All System Users who are logged on to the system are reflected in Status node. The Log provides access to the full history of system use. The Playback log provides instant playback for many calls and playback for all calls.

Right-click on the Playback Log screen for options Click Play to listen to the call 5

 Right-click on the call for options  Click Add/Modify Remarks and type in your remarks 6

Right-click on the Playback Log screen for options Click Play to listen to the call 7

To play and pause the playback of a call:  Click Pause to temporarily pause the recording  Click Resume to continue listening to the call 8

To search for a remark: Click on Remark Type in a portion of your remark Click Set Click Search Click OK 9 A list of the calls matching that description will be shown on the Playback Log screen

Recorded calls can be saved on a PC, ed, stored on a server, archived to DVD, and used like any other standard audio file. Right-click on the call Click Download 10 The call will be downloading into your PC’s “My Documents”. Click Change Folder to change the destination.

11 Click on “Help” from the toolbar to access information pertaining to any of the screens.

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