RB SOLUTIONS IRRV – South Eastern Association Gavin Jones Managing Director

RB SOLUTIONS Background  Formed in November 2004  Independently owned Company  Based in Ashton, Manchester and Middlesbrough  Mission Statement - “To be the market leader in providing quality and cost effective Business Improvement Services”  Focus on Quality, Continuity and Referenceability  Turnover for £1 million (25 employees), Turnover to £1.6 million (45 employees)  Predicted Turnover for £2.1 million (60 employess)

RB SOLUTIONS The Solutions  Remote Processing  A Long Term Arrangement  A Peaks and Troughs Arrangement  Short Term/Backlog busting Arrangement  Professional Services  BPR  Project Management  Consultancy  Training  Procedural Manual  Islington Model

RB SOLUTIONS Remote Processing  Flexibility – Change, Backlog or demand led  Consistency – Dedicated teams and resources, permanent staff  Quality – Agreed service levels, referenceability  Seamless – “Virtual” teams work on customer’s systems using their processes  Measurable – Daily/Weekly Statement of Work completed and checked  Secure – Virtual private Network (VPN) utilising firewalls  Cost Effective – Different types of Models  Proven – Successfully operated with 30+ Authorities

RB SOLUTIONS Client List  Bath and North East Somerset Council  Blackpool Borough Council  East Riding of Yorkshire Council  London Borough Barnet  London Borough of Islington  London Borough of Redbridge  Medway Council  Newcastle City Council  North Wiltshire District Council  North Kestevan District Council  Southend on Sea Borough Council  Wakefield Metropolitan District Council  West Somerset Council

RB SOLUTIONS Professional Services  Change Management  Project Direction  BPR/Change Implementation  Process Design/Implementation  Technology Update (software systems)  Ease of Upgrade  Ease of implementation  Training Services  On or Off Site  Standard or bespoke  Manual Production (Procedural/System)

RB SOLUTIONS Client List  Blyth Valley Borough Council  Blackpool Borough Council  Crewe and Nantwhich Borough Council  Durham City Council  Ellesmere Port and Neston Borough Council  Herefordshire Council  London Borough of Islington  London Borough of Newham  London Borough of Merton  Oadby & Wigston Borough Council  South Staffordshire District Council  Vale Royal Borough Council

RB SOLUTIONS Islington Model  A five year deal – currently being negotiated to increase by another 2 years  A maximum of 35 Benefit Assessors to be based at RB Solutions Processing Centre in Ashton  All the staff are LB Islington Employees, managed by a RB Solutions contract manager  Desktops and VPN at Ashton are managed by RB Solutions  Property and Health and Safety requirements are managed by RB Solutions  Live and fully operational since December 2005

RB SOLUTIONS Conclusion  Proven, tried and tested solutions  Enabling the management of peaks and troughs  Assist in the achievement of hitting targets  Provided by dedicated and permanent staff  Provided by an organisation fully dedicated to the Revenues and Benefits market