TARS-FOLS Interface

The TARS Interface Reservation Interface: TARS sends bookings to FOLS Price Interface: TARS sends prices to FOLS Prepayment Interface (APOL): TARS sends deposits to FOLS Planning Interface: FOLS sends availabilities to TARS

Reservation Interface The TARS Interface ASA FOLS PMS OSA CRM & A|Club TARS RESA web DATA web ATACS web Report hotel Reservation Interface Price Interface Prepayment Interface Planning Interface RMS Amadeus RMS Easy RMS

The TARS Interface In FOLS, 2 traffic lights to monitor TARS activity: Left arrow: download interface, i.e. information coming from TARS – bookings, price updates, APOL deposits. Right arrow: upload interface, i.e. information transmitted to TARS – availabilities updates.

Download Interface: Left Arrow The TARS Interface Download Interface: Left Arrow Green: a booking, a deposit or a price update has been integrated automatically – The green arrow flashes. Orange: a booking, a deposit or a price update has been rejected. Red: rejected message have been in the interface for more than 10 minutes.

Upload Interface: Right Arrow The TARS Interface Upload Interface: Right Arrow Green: a planning update has been transmitted to TARS, the green arrow flashes. Red: the system has frozen. Whenever the right light gets red Contact Helpdesk Technique TARS – 24/7 +33 (0) 1 61 61 81 75 TARS_Technical_Helpdesk@accor.com

Reservation Interface

With RESA web, bookings are integrated automatically in FOLS Booking Integration With RESA web, bookings are integrated automatically in FOLS Bookings are deducted instantly form the house inventory Room products RESA web = Room products FOLS The booking is integrated on the corresponding room product

Room products RESA web ≠ Room products FOLS Booking Integration Room products RESA web ≠ Room products FOLS Without a straight mapping, one will need to change the room product in the Stays tab for some bookings.

Booking Search Find TARS bookings by filling to their File no. or Reservation no. in the Conf Nb filed.

Booking Search On the arrival list, identify RESA web bookings thanks to their File no. from the Res Nb column.

Others Tab Others tab: Reservation no. and TARS booking origin TARS rate and reservation code Contact name entered in TARS

Reservation Tab The Guest info window in the Reservation tab is using information entered in TARS A new profile is created for each new guest Details of a profile can be found in Guest info

Profiles Company profile

Profiles Individual profile

Profile Matching Profile Matching: automatic matching of profiles New reservations add information to the profile Individual guests only The matching is working according to criterias below: Loyalty Card no. Name e-mail Phone no. Adress 1 X 2 3 4 5 Le tableau indique l’ordre de vérification, de 1 à 5 If no matching happens, a new profile is created

Comments RESA web Comments gathered in a single window in FOLS: « Observations » = GUEST in FOLS « Remarks » = HOTEL in FOLS

Multi-rate The Substitution TARS Key applies when a given rate is not available for the whole stay. RESA web applies the most restrictive sale condition to the whole stay.

Guest sharing a room = In house guest field in FOLS Shared Bookings Guest sharing a room = In house guest field in FOLS

Planning Interface

FOLS sends OPEN and CLOSE messages to TARS 2 levels Planning Interface FOLS sends OPEN and CLOSE messages to TARS 2 levels House level – OPEN/CLOSE (ROH in FOLS) Room type levels (existing in TARS) – OPEN/CLOSE Room products set as CRS Sales in FOLS OPEN/CLOSE according to thresholds set in FOLS Manages the availabilities of the property on the Distribution channels

Planning Interface The ROH Room type has no real physical capacity It is mapped with the House level of TARS

Open/Close Thresholds Stock control: set Open and Close Thresholds for House level and Room type levels.

Open/Close Thresholds Parameters > 64-avail control ROH Room product setting Open Threshold 1 = House reopens as 1 room is available Close Threshold 0 = House closes as no more rooms are available Same kind of settings for the Room types The Overbook value has an effect on the house inventory. Thresholds are the same according to the amended inventory.

Planning Synchronization Init. TARS synchronizes TARS with FOLS availabilities Restricted access to the General Manager Only if there is a discrepancy between systems During synchronization, FOLS will slow down

CLOSE Room product level Room product with no availability in FOLS = Room product CLOSE in DATA web.

CLOSE House level No availability House level in FOLS = House CLOSE in DATA web House level CLOSE in DATA web Room products lose their OPEN/CLOSE status – grey status.

OPEN House level A cancellation is causing the House level to reopen in FOLS = House level and Rank 1 Room product OPEN in DATA web Below a cancellation occurs on a DISR Room product in FOLS = TWD Room product OPEN in DATA web

OPEN House level This behaviour is generally causing the hotel staff to chose the largest Room product as the Rank 1 product. The mapping tables of TARS and FOLS Room products display on Description>Amenities>Products

Price Interface

Price Interface Real time, automatic synchronization in FOLS of all pricing update made in DATA web One file per pricing update is send to FOLS The Monitor and send prices to PMS screen displays and may generate any pricing update again

Price Interface In DATA web any individual Rate level can be included in the Price Interface In DATA web the Rate level codes are mapped with those of FOLS:

The pricing updates display in FOLS, Change History tab Price Interface The pricing updates display in FOLS, Change History tab

Pre-requisites in DATA web Price Interface Pre-requisites in DATA web A price must be entered for any paying adult person set for the Room product (No loading for 0 pax). Status should be Normal. Do not use Hidden, On request or Free statuses. Unit should be per product. Do not enter prices per person ou per half double room. Length of Stay should be 1 – Prices by period screen Any setting different from items 1, 2 and 3 will damage the integration process.

Pre-requisites in FOLS Price Interface Pre-requisites in FOLS Rate codes and Room products in FOLS are set by FOLS Admin Do not use indexation to make price updates easier TARS Line offers support for any adding of Rate levels to the Price Interface To add a rate that is shared by DATA web and FOLS Contact TARS Line 24/7 + 33 (0) 1 61 61 61 71 TARS-Line@accor.com

Prepayment Interface

Prepayment Interface RESA web sends 2 interface files: 1 file about the booking 1 file about the deposit or garanty These files still display in Change History in FOLS after integration No Credit Card details are transmitted Remember then to ask a CC guaranty to any guest upon check-in

Prepayment Interface Prepaid booking with APOL: The Credit card does not display in FOLS APOL PREPAYMENT Remark

Prepayment Interface Booking guaranteed by APOL: The Credit Card does not display in FOLS GARANTED via APOL PREPAYMENT remark

Prepayment Interface Booking for many rooms, guaranteed by APOL: The Credit Card does not display in FOLS APOL PREPAYMENT_Multiple rooms Remark

Prepayment Interface Cases where APOL bookings are cancelled: Transaction failure Cancellation of the transaction on Ogone website by the Hotel staff A transaction is not validated by a guest on accorhotels.com for 30 minutes The cancellation displays in the Change History tab only - APOL System cancellation

Prepayment Interface Cases where an APOL booking is cancelled for many rooms: One of the rooms is no longer bookable by the time of the confirmation. The cancellation displays in the Change History tab only - partially not available.

Rejected Messages & Historic

Report the error to the FOLS Helpdesk for correction Rejected Messages Rejected Messages that do not block the integration process The booking includes an error but it can be integrated A TARS code that is not declared in FOLS (e.g. segmentation) Credit Card details that do not go through the check in FOLS Select Integrate to force the integration process The wrong code is ignored or replaced by a default code Report the error to the FOLS Helpdesk for correction

Rejected Messages that block the integration process The booking cannot be integrated A modification/cancellation for which the original reservation has not been integrated yet A booking which has already been cancelled in FOLS A TARS Room product not mapped with FOLS A TARS Rate level not mapped with FOLS The message cannot be forced to integrate No default value The Hotel staff can try and correct the error or contact the FOLS Helpdesk

TARS Messages: events that have occured in the interface The TARS Messages screen displays by double-clicking on the traffic lights TARS Messages: events that have occured in the interface Receive: rejected messages Open/Close: OPEN or CLOSE messages sent to DATA web Change History: history data of the interface Black arrow: select to display the reject reason

Integrate: force the integration of a rejected message TARS Messages Integrate: force the integration of a rejected message See: display the interface file Delete: delete a message in FOLS General Manager or FOLS Helpdesk can delete a message If a message is deleted by mistake, the message can be generated again in RESA web.

Historic Monitor the interface activity according to: A precise period A type of message A RESA web file no., etc.

Historic See an interface file

Historic Select the black arrow to display more info: Message name Message status: integrated, rejected, deleted Code related to rejects, integrations or deletions

Historic Type of message: Reservation: Booking, Indiv Modif, Cancel Price Interface: TARS Price APOL : Prepayment Planning : OCP (Open Close Product) & OCH (Open Close Hotel)

24-hours a day 7-days a week Contact TARS Line   +33 (0)1 61 61 61 71   Tarsline@accor.com 24-hours a day 7-days a week