Key Accomplishments: Phases 1 and 2 Key Benefits Efficiency Effectiveness Information Security Secretariat IT Services Commonwealth IT Infrastructure Services Service Excellence Developed 8 Secretariat consolidation plans and roadmaps Established project teams at each Secretariat to drive consolidation activities in a collaborative manner Completed Oracle procurement that will save the Commonwealth approx. $50M Conducted two ITIL & ISO training workshops Developed staffing models for each Secretariat Started developing inventory of Helpdesk and Desktop & LAN assets Gathered inventories of infrastructure assets Developed detailed infrastructure consolidation plan Supported MBI Grant Application Developed strategy and plan to migrate MassDOT email users to MassMail Initiated rollout of VoIP at EOHHS Designed MA Interagency Network (MAIN) and implementation alternatives Developed Mass.Gov Retooling Strategy Published Service Catalog Issued FY10 rates Began Service Management process implementation Assessed current state of chargeback and service management operations Created roadmap for improving services and integrating process best practices Developed strategy to increase customer focus 7. IT Governance: Appointed 8 SCIOs and implemented governance structure Developed benefits and Key Performance Indicators (KPIs) to measure progress 8. IT Finance: Issued guidance on how to roll up IT funding sources to the Secretariat level Established ISA’s to delegate funding sources that could not be rolled up on July 1, 2009 9. HR/Labor/Talent: Developed understanding of IT staff by job function and family across the Commonwealth Collaborated with NAGE to develop guiding principles related to staff transition and retraining 10. Communications: Refresh the IT Consolidation wiki to provide information in an open and transparent manner Issued weekly Email Blasts, quarterly NewsByte, CCIO videocast, and Communications Toolkit

Target Accomplishments: Phase 3 Key Benefits Efficiency Effectiveness Information Security Secretariat IT Services Commonwealth IT Infrastructure Service Commonwealth Service Excellence Consolidated Secretariat operating model: Phase out delegated operations Wave 1 staff transitioned Enhanced procurement with targeted vendor Helpdesk Services: EOLWD and ANF consolidated 3. Data Center Services: EOHED and 50% EOHHS data center services pilot consolidated Security architecture developed Server virtualization architecture developed 4. Network Services: 50% of EOHHS VoIP implemented Network backbone build started Network contingency savings initiated 5. Email & Directory Services: DOT consolidated on MassMail 6. Service Excellence: IT Service Management: Asset mgmt implemented Change mgmt (50%) Request Fulfillment (50%) Chargeback Improvement roadmap implementation in progress Common helpdesk toolset requirements compiled 7. IT Governance: 8 consolidation case studies developed Benefits tracking pilot with EOHED and EOHHS completed 8. IT Finance: Cost allocation and indirect rates developed Guidance related to federal funds/trusts/grants/retained revenue developed 9. HR/Labor/Talent: Staff transition repeatable process developed Process to train IT workforce in ITIL developed. Trainers identified. 10. Communications: Report on consolidation developed to present to Governor and Cabinet Changes related to staff transition communicated to IT workforce