Operational Excellence Evolution

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Presentation transcript:

Operational Excellence Evolution Aramark Overview Operational Excellence Evolution

Aramark – Big Picture We have a global employee population of 270,000 We provide services to 86% of the FORTUNE 500 We manage 800 million square feet of client facilities We provide over 500 million meals annually to approximately 5 million students We cater to approximately 100 million sports fans annually We serve 2,000 healthcare facilities, representing 75 million patient days each year We put over 2 million people in uniforms each day We have served 16 Olympic Games since 1968 We are recognized among the World’s Most Admired Companies by FORTUNE and World’s Most Ethical Companies by the Ethisphere Institute Founded 1936 Headquartered in Philadelphia $13.9 B Revenue

Business Sectors Business & Industry Healthcare Education Corrections Sports & Leisure International Dining X Facilities Capital Projects Energy Solutions Vendor Mgt. Retail Operational Excellence embedded in each Line of Business OpX structure changing with organization

Our Clients 300,000 uniform clients 100,000 refreshment services clients 2,500 international clients (Europe, Asia, South America) 2,000 healthcare facilities 1,000 higher education and K-12 clients 750 business dining and facility clients 500 correctional facilities 150 sports and entertainment venues 90 offshore rigs and remote camps 50 parks and conference centers

Our OpX Evolution New CEO Focus on: Labor Productivity Food Production 90 Days Project Teams Cross Business “Bright Spots” 2010 Jump Start 270 Days Program Creation Deployment Planning 2011 Fast Forward Center Led Food and Labor Focus Develop and Deploy 2012 Global OpX O&M and Custodial Focus 2014 Facilities CEO New CEO Focus on: Labor Productivity Food Production Vertical Growth Improve Value Added Time Focus on: Standardizing Facilities Deployment resides in each LOB

Facilities COE Follows pilot at 14 locations Will harmonize service delivery standards for cleaning and maintenance Governance between each Line of Business (LOB) and COE being established Focus on: Standard Development Deployment in selected key markets Solution creation and sales support for large deals QA at major accounts