Operational Excellence Evolution Aramark Overview Operational Excellence Evolution

Aramark – Big Picture We have a global employee population of 270,000 We provide services to 86% of the FORTUNE 500 We manage 800 million square feet of client facilities We provide over 500 million meals annually to approximately 5 million students We cater to approximately 100 million sports fans annually We serve 2,000 healthcare facilities, representing 75 million patient days each year We put over 2 million people in uniforms each day We have served 16 Olympic Games since 1968 We are recognized among the World’s Most Admired Companies by FORTUNE and World’s Most Ethical Companies by the Ethisphere Institute Founded 1936 Headquartered in Philadelphia $13.9 B Revenue

Business Sectors Business & Industry Healthcare Education Corrections Sports & Leisure Uniforms International Born X 0 - 18 19 – 65 65+ Operational Excellence embedded in each Line of Business OpX structure changing with organization

Our Clients 300,000 uniform clients 100,000 refreshment services clients 2,500 international clients (Europe, Asia, South America) 2,000 healthcare facilities 1,000 higher education and K-12 clients 750 business dining and facility clients 500 correctional facilities 150 sports and entertainment venues 90 offshore rigs and remote camps 50 parks and conference centers

Our OpX Evolution New CEO Focus on: Labor Productivity Food Production 90 Days Project Teams Cross Business “Bright Spots” 2010 Jump Start 270 Days Program Creation Deployment Planning 2011 Fast Forward Center Led Food and Labor Focus Develop and Deploy 2012 Global OpX New CEO Focus on: Labor Productivity Food Production Vertical Growth Improve Value Added Time

Today New Mission, Values & Focus New “EXCEL” operating model New General Management Agenda and training roll out Public company New Brand

Mission, Values & Focus MISSION For any business to succeed, it needs a clear and commonly shared understanding of where it’s headed and the ultimate destination No matter where you work or what you do in ARAMARK, for us, it all starts with the Mission. “Deliver Experiences that Enrich and Nourish Lives.” It says that what we do has an enriching and nourishing impact on people’s lives everyday and everywhere VALUES Our values are the guardrails on the road to success that allow us to fulfill that mission It informs how we think, behave, make decisions and connect with our key stakeholders The four values are: Sell and Serve with Passion: This means that the marketplace shapes our approach with consumers and clients who matter most Front Line First: This emphasizes the need to be great at the “moment of truth” and to support front line associates with what they need when they need it Set Goals. Act. Win.: This clarifies that results matter and that we are accountable for those results. It also means that when we succeed – we celebrate success. Integrity and Respect Always: This is about doing things the right way. It means treating all of our stakeholders and each other with respect FOCUS Our focus as a company must be on the constituents that matter most… Consumers / Clients / Employees / Shareholders / Communities

Repeatable Business Model EXCEL MODEL Operational Excellence Journey of Excellence Repeatable Business Model EXCEL MODEL Selling Excellence Drive profitable growth especially new business Service Excellence Drive profitable growth with existing clients by improving retention Executional Excellence Drive profitable base business growth by capturing adjacencies Marketing Excellence Drive profitable growth with consumers via quality, innovation, brand building and value Operational Excellence Drive ongoing efficiencies to reinvest for growth and margin expansion THE JOURNEY OF EXCELLENCE To grow and be successful, the company needs key enablers across the business to create the great customer experience we want and to be great at the “moment of truth” These enablers are part of creating a more consistent approach to how we do things and we call a “Journey of Excellence” or the “Excel” Model. In other words, these are the things that will help us to “excel” across all facets of the business in a high quality way that improves the client and consumer experience The model is focused on enhancing how we: Sell – especially in generating new business Serve – existing clients by improving retention that helps us grow Execute – which looks at best practices and doing things more consistently Operate – finding efficiencies so we can function with greater quality and fewer costs Market – driving growth with consumers through quality, innovation, brands and value For ARAMARK to be successful today and in the future, we must align our Mission, Values, Focus, Vision and Strategy. We must also rely on these components to drive us to that success. The ability for each person to consider their daily work and how it fits and contributes to this overall strategy will be important to our success. Please consider your roles and responsibilities and how you can make an impact… We will discuss all of these components in greater detail through maps that illustrate the journey and help us to gain a better understanding of the big picture

Capture Cost & Productivity Deliver Financial Commitments GM101 CONTENT FOCUS Selling Excellence: STAR Selling Service Excellence: WEST Executional Excellence: Executional Frameworks Marketing Excellence: Brand, Voice of the Consumer, Healthy for Life Operational Excellence Food Management Process Labor Management Process Grow the Top Line Capture Cost & Productivity ONE Aramark GROW Coaching Model Recognition and Appreciation Engagement Financial Literacy Performance Management Tools Deliver Financial Commitments Lead Our People 9