DANKE Manuel Grenacher Founder of Coresystems & Mila

Problems to solve 64%2-3x Expectation Changed Experienced bad customer service, taking too long to resolve problems Times consumers contact customer service in average - mostly other agents People want immediate gratification and solution for their request or problems More then ever, customer service matters

Solution On Demand Service Next Door Build an online service marketplace to empower customer to seek help from each other.

Use Case: Swisscom Friends

Trusted people next door Picture Certificates Ratings Neighborhood Skills

Fast implementation

Use Case: ewz-friends

Press A German Cell Phone Company Is Outsourcing Tech Support support Mila Partners With Swisscom To Break Euro Fear Of Share Economy partners-with-swisscom-to-break-euro-fear-of-share-economy/ Mila sees big firms using web to outsource customer support sharingeconomy-idUSBREA2U0UK

Company Overview Establishment2006: Coresystems AG 2013: Mila AG (Spin-off) Customer Structure 400 Partners 7’000 Customers 150’000+ Users Employee150 (50 in Switzerland) Global PresenceWindisch (Headquarter), Freiburg & Berlin (Germany), London (UK), Cluj (Romania), New York & Miami (USA), Sao Paulo (Brazil), Shanghai (China) Awards

Danke