AXIOMTEK e-Service System User Guide (Internal) AXIOMTEK e-Service System User Guide (Internal) Golden Chiu Customer Service Department Date: 2007/01/02

2 Contents Service Request Job List eService Tool Statistic Administrator Download Knowledge base eSupport

3 Service Request

4 type e-service website address eservice.axiomtek.com.tw Member Login Key in Your account and password New account registration

5 Service request Issue a new service request Fill in request form Submit

6 Service request will on the waiting list Click “ Subject “ then reply this service request

7 Click “ Reply Online “ to add activity

8 Add activity for this service request Attach file if necessary Submit

9 Edit your profile

10 Job List

11 Activity & solution list Click Edit

12 Add activity for this service request Submit

13 Add solution for this service request Submit

14 Classify this service request

15 Classify this kbase to Public (Y) or Internal (N) Classify kbase category Select authority limit

16 eService Tool

17 List all service request search service request by different conditions

18 different search conditions for service request

19 Select Time interval Search by model/owner/type Click Search

20 Select Time interval and download the file

21 Create Kbase directly Kbase Subject and description must be very concisely, simply, friendly Click Next

22 Add solution Click submit

23 Kbase creating finish and wait manager’s confirm

24 Statistic

25 Statistic report

26 Administrator

27 Add new or edit account

28 User access right setup (manager above)

29 Add new product or product line

30 Edit tip message

31 Download

32 AE download center Get different category of download

33 Knowledge Base

34 AE Knowledge Database Get different category of Knowledge base

35 eSupport

36 Kbase search by product name or keyworrd

37 Related information will show

38 Search by keyword

39 Do you e-Service today ?

40 Practice makes perfect !!!