1 MTAC Business Service Network May 6, 2004. 2 Business Service Network Build strong customer relationships by providing superior service, communications,

Slides:



Advertisements
Similar presentations
Paul J. Frenz General Dynamics Advanced Information Systems
Advertisements

Customer Service & Social Media Jeff Cranson Communications Director Michigan Department of Transportation.
1February Draft Customer Gateway Customer Relationship Management Integrated Solutions Mailers’ Technical Advisory Committee May 18, 2005.
1 Treasury Management Services Superior service. Working capital expertise. Innovative solutions. Client Implementation.
Go to Slide Master View to edit Footer 1 Introduction to the Online Help Desk Unit Liaison Meeting June 19, 2009.
Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads.
Chapter 1 Marketing: Managing Profitable Customer Relationships
Devon ReForm “Making Things Happen” Louise Clark.
DEPAUL UNIVERSITY SERVICE LEVEL AGREEMENTS AND PERFORMANCE METRICS Marge Hayes Ashton Hayes Group January 31, 2000.
Chapter 14 Supply Chain Management
The Pathway to Success Create Sycamore Express One-Stop Centers Goal 1 – Initiative 4.
EASTERN AREA March 19,  Renewed Customer Focus  Repositioned IE&O as an Educational Resource  Redefined the Vision for issues management  New.
Stakeholder Relationships Designers appear not have a deep enough conceptualization of their domains to identify intuitive relationships. It seems they.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc. All rights reserved.
Lecture-9/ T. Nouf Almujally
Making Human Resource Management Strategic
Based on Chapter 13, Cost Accounting, 12th ed. Horngren et al., Edited and Modified by C. Bailey 1.
The Role of Information Systems in the Networked Business Original by Choton Basu.
A Guide for Navigators 1National Disability Institute.
Customer Relationship Management (CRM)
Effective Performance Based Reward Practices GETTING WHAT YOU PAY FOR.
1 MTAC WORKGROUP 111 Status Update Nov 1, Work Group 111 Charter Issue Statement: Identify gaps, define solutions, highlight benefits, and improve.
Attracting appropriate user funding in the context of declining public funding.
1. Continue to distinguish and clarify between Student Learning Outcomes (SLOs) and Service Area Outcomes (SAOs) 2. Develop broad SLOs/SAOs in order to.
11 the best Customer satisfaction enhancement plan N. Jerry Simonoff Director, IT Investment & Enterprise Solutions CIO-CAO.
PostalOne! ® Electronic Mail Improvement Reporting (eMIR) Electronic Mail Improvement Reporting (eMIR) Marketing Technology & Channel Management.
Benefit Solutions That Count Benefits counseling to help each employee understand and appreciate Benefits available at work. Enrollment options That save.
©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition Upper Saddle River, NJ Kotler, Bowen, and Makens Chapter 11 Building.
Modernising HMRC Online Services – Implementing Lord Carter’s Recommendations Helen M. Smith (Carter Programme Communications & Stakeholder Engagement)
Mailer’s Technical Advisory Committee (MTAC) Task Team 2 General Session Presentation November 16, 2010.
McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. Chapter 4 Business Across the Enterprise.
Vision 2013 Linda A. Kingsley SVP Strategy and Transition MTAC Meeting November 19, 2008 Five-Year Strategic Plan and Universal Service and Monopoly Report.
McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc., All Rights Reserved. Chapter 13 Supplier Evaluation and Supplier Relations.
Business Models and Model Businesses October 6, 2011.
© 2002 ̶ 2014 Herrmann Global, LLC Better Thinking. Better Performance. Better Results.
ASHHRA 2008 – 2010 STRATEGIC PLAN Vision By joining together, by raising our skills and by speaking with one voice, we, as ASHHRA members will enhance.
Confidential property of Listingbook Services, LLC 1 First Minutes Account Setup Bring your MLS token Current Industry Challenges for REALTORS® Quick.
MTE Forecasting and Tracking Workgroup #108 Goal: To have enough of the right type of MTE equipment in the right place at the right time to meet every.
Chapter 1 Marketing in the 21st Century
Business Service Network (BSN) Committed To Excellence USPS Business Service Network
Assessment: Research in Context Allison Sivak University of Alberta Libraries June 13, 2008.
AmeriCorps A network of national programs that allow citizens to provide service that addresses critical needs in their communities.
MTAC WG 114 MTAC Workgroup 114 Service Performance Measurement Review and Discussion Full Workgroup Meeting July 31, 2007.
Dawson Sands Investments Online Service  Using our internet service, you have a financial management tool at your fingertips.  You can access your account.
Presented by: Anne K. Abate Library Discount Network.
MTAC 140 Enterprise Payment Initiative Enterprise Payment.
{ Determine services to provide for customers When a business determines which services to offer its customers, it should consider: The nature of the.
® MTAC Satisfaction Survey May ® Respondents * 89 Respondents * Primarily MTAC representatives (64%) * Association Executives (24%)
Chapter Thirteen Financial Statement Analysis McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.
CHAPTER 8 INTERORGANIZATIONAL AND GLOBAL INFORMATION SYSTEMS 1/9.
Evan Goldman Customer Experience Strategy Manager LEVERAGING TECHNOLOGY TO IMPROVE THE CUSTOMER EXPERIENCE Utility Payment Conference.
Enterprise Payments MTAC Work Group #140 September 27, 2010 Prepared by.
Woodgrove Bank Survey Project Update #2. Goals of the Survey Assess customer satisfaction in these areas: Customer service – Tellers – Branch managers.
Copyright 2010 Delmar, a part of Cengage Learning. All Rights Reserved. H O S P I T A L I T Y & T R A V E L M A R K E T I N G & T R A V E L M A R K E T.
BUILDING BUSINESS RELATIONSHIPS Suppliers and customers develop relationships: A new way of doing business?
Competition & Positioning Slide 1 © The Delos Partnership 2005 Dairygold Workshop Competition Analysis & Tesco Positioning.
Effective Communication for All Employees
Configuring WebTMA’s Form Attributes for Greater Efficiency Tammy Hilmer TMA Systems.
Conference Goal Enhance leadership skills of academic general pediatrics faculty to improve the quality of clinical care, education and research, to.
Teayang Kim | MSFS-556 | Spring 2009 Customer Service How Is Social Media Changing Business?
MTAC Consistency Workgroup # 86 Update 1. MTAC Consistency Workgroup Workgroup Leaders Sue Taylor – (Industry Co-Chair) Prudential Michele Denny – (Postal.
ITIL® Online Training Course Enhancement Service Design.
Merseytravel Driving Effective Learning Stephanie Hague - Head of Learning, Merseytravel Michael Jarvis - Technical Director of GAP Consulting.
Strategic Planning for State Energy Workforce Consortia Day 2.
ISCOM 424 Week 4 Learning Team Assignment Best Practices for Customer Relationship Management Riordan has assembled your team to create a CRM best practices.
Account Management Overview
© 2016, 2017 Change Healthcare Solutions, LLC. All Rights Reserved.
Systems & Technologies of Business Intelligence
KINGSTON INFO SOLUTION An ISO 9001:2008 Certified Company
Presentation transcript:

1 MTAC Business Service Network May 6, 2004

2 Business Service Network Build strong customer relationships by providing superior service, communications, and information to our most valuable customers. Serve as the critical link between customers and postal operations Mission

3 Business Service Network BSN eService

4 Customer Benefits 24/7 Availability Self-service Review service requests on-line Enhanced partnership between BSN & Customer Increased customer satisfaction Consistent answers BSN eService

5 Customers 86 Accounts on-line 228 Individual users 24% Service requests BSN eService

6 State Farm Benefits Accessible 24 hours a day One stop to report a problem and review status Helps USPS identify trends Assigns USPS accountability for quick follow-up Ability to review all State Farm service requests Satisfaction USPS is paying attention to customers Focus on long-term USPS projects versus short-term problems BSN eService

7 Partner for Success Business Service Network Customer Business Service Network

Feedback: Privacy Policy Feedback
Do Not Sell My Personal Information
About project: SlidePlayer Terms of Service

© 2025 SlidePlayer.com. Inc. All rights reserved.