Dealing with ASB in Stockton Steven Hume Community Safety and Security Manager

2 Crime and Disorder Audit Key priorities identified by 5,488 respondents: 1.Anti Social Behaviour 2.Violent crime and Robbery 3.Drug related offending 4.Criminal damage 5.Alcohol related crime and ASB 6.Domestic Abuse

3 The types of anti social behaviour that most concern our residents 1.Vandalism 2.Poor parental responsibility 3.Threats/verbal abuse 4.Alcohol misuse 5.Littering/dumping rubbish 6.Dog fouling

4 Community Safety in Stockton Targeting our work to deal with what matters to residents and what is affecting our Borough -ASB enforcement officers (increased patrols, van and bikes) -Prevention and support ( victim and family support, mediation, counselling) -Performance and analysis Work in schools Safe at Home/Landlord Liaison Part funded Community Safety Officer, Seconded Police and Fire ASB Officers Partnership working with Tristar Homes ASB and Offensive Incident ‘hotline’

5 ASB – tackling problems early Increased patrols in hotspot areas (joint patrolling) Regular attendance at resident meetings Joint Action and Problem Solving groups ‘Don’t Suffer in Silence’ – promotion of ASB hotline and support services Weekly Councillor patrol reports (named officer contacts) Customer satisfaction!!

6 ASB – the current picture Anticipated 13.3% increase at the end of the financial year Largest increase for nuisance, 26% (approx 168 extra calls per month) Largest increase in ASB – Youth related 1505 AS13’s issued to date 16 ABC’s to date this financial year 18 ASBO’s, 1 CRASBO, 2 interim ASBO’s 4 pending ASBO applications 174 Section 27 notices issued to date Of note 12.5% increase in request for Police, 12.6% reduction in MAASBT service requests to date.

7 48 surveys completed to date 81% of individuals who responded stated that the service was Excellent, Very Good, Good 82% of service users felt safer as a result of interventions 100% of respondents felt that support was beneficial and helped improve the situation 95% of respondents would use the service again. Overall customer satisfaction 2013/14

8 Perpetrator Support “The help and support made a big difference, hopefully my son has turned a corner now. I wouldn’t have been able to make him see sense on my own. The Officer gave him good advice which he has now taken on board and is behaving himself.” Victim/Witness Support “My feeling was someone at last was listening to me. I can’t fault the service I have received. Well done and thank you.” Overall customer satisfaction 2013/14

9 On-going developments and challenges Adopting a restorative practice approach to ASB Building on our counselling resource Increased involvement in the CAF process Online diary sheet/case progress access for victims New body cameras for ASB officers Troubled Families Future working arrangements with the Police 24 hour response to ASB? The impact of budget reductions on services

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11 Online reporting mechanism for residents Two way communication between officer and victim Can be used on computer, tablet, smart phone Locations can be mapped Images and other documents attached Monitors progress of case/issue Clear line of accountability (audit trail)

12 Use of QMR codes Placed in neighbourhood centres Used on street furniture Quick access to the ASB account Information gathering/intelligence Are you a Victim or Witness of ASB? Scan here to Report

13 Information sharing Personal profiles Problem solving approach Scanning document Vulnerabilities Troubled families/MASH approach

14 Restorative practice Virtual network of volunteers/officers ASB focus Community based settings Group or 1:1 Victim impact statements Peer support/development

15 What the future holds – ASB Bill Lords reject revised definition Stockton threshold Financial implications of IPNA Community Trigger (locally defined model) Positive behaviour elements to orders Rapid response to local issues? Powers to be available Autumn 14.

16 Questions? Steven Hume Community Safety and Security Manager Stockton-on-Tees Borough Council