Community Safety Connect Steven Hume Community Safety and Security Manager

2 Stockton-On-Tees Part of the Tees Valley (NE England) Largest Tees population 191,000 Ranked 107 out of 354 IMD 5 wards top 10% most deprived 29% live in top 20% least deprived wards

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4 ASB actions in Stockton 2012/13 2ASBO/CRASBO's 21 ABC's 124 Interviews 140 Warning/Interview letters 1,714 Information letters 2,050 AS13 forms, alcohol confiscations & section 27s issued

5 Crime and Disorder Audit 6 Key priorities identified by 5,222 respondents in 2010: 1.Anti Social Behaviour 2.Alcohol related offending 3.Violent crime 4.Drug related offending 5.Criminal damage 6.Domestic violence

6 The types of anti social behaviour that most concern our residents 1.Vandalism 2.Alcohol misuse 3.People being drunk and rowdy 4.Poor parental responsibility 5.Threats and verbal abuse 6.Street drinking

7 Community Safety in Stockton Targeting our work to deal with what matters to residents -ASB enforcement officers (increased patrols, van and bikes) -Prevention and support ( victim and family support, mediation, counselling) -Performance and analysis Work in schools Safe at Home/Landlord Liaison Joint funded Community Safety Officer

8 ASB – tackling problems early Increased patrols in hotspot areas (joint patrolling) Joint Action and Problem Solving groups ‘Don’t Suffer in Silence’ – promotion of ASB hotline and support services Weekly Councillor patrol reports (named officer contacts) Customer satisfaction!!

9 In 2012/13 93% of individuals who responded stated that the service was Excellent, Very Good, Good 42% of service users felt safer as a result of interventions 100% of respondents felt that support was beneficial and helped improve the situation 98% of respondents would use the service again. Overall customer satisfaction

10 Case Study: Victim Perspective Risk Assessment carried out on all callers/complainants Diary sheets/regular updates Target hardening (safe at home) Repeat callers monitored and discussed at the JAG’s (problem solving approach) Home visits (victim and witness support) Counselling and mediation Victim impact statements

11 Figures 2012/ % reduction in total recorded crime 40% increase in service requests for the ASB team 23% reduction in police calls in relation to ASB 91% residents feel safe outside the home during the day 63% residents feel safe outside the home at night

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14 Online reporting mechanism for residents Two way communication between officer and victim Can be used on computer, tablet, smart phone Locations can be mapped Images and other documents attached Monitors progress of case/issue Clear line of accountability (audit trail)

15 Use of QMR codes Placed in neighbourhood centres Used on street furniture Quick access to the ASB account Information gathering/intelligence Are you a Victim or Witness of ASB? Scan here to Report

16 Information sharing Personal profiles Problem solving approach Scanning document Vulnerabilities Troubled families/MASH approach

17 Restorative practice Virtual network of volunteers/officers ASB focus Community based settings Group or 1:1 Victim impact statements Peer support/development

18 What the future holds – ASB Bill Reinforced victim focussed approach Greater focus on partnership working Community Trigger (consistency?) Crime Prevention Injunction (power of arrest) Positive behaviour elements to orders Rapid response to local issues? Community Remedy Increased reassurance or raised expectations?

19 Challenges that lie ahead Development of relationship with PCC Reduced resources in times of rising demand The future role and effectiveness of Community Safety Partnerships Impact of welfare reform on community safety (increase in acquisitive crimes)

20 Questions? Steven Hume Community Safety Manager Stockton-on-Tees Borough Council

21 Group exercise Which elements of Community Safety Connect would work for you? Have you adopted a similar approach in your area? What are the potential barriers in your area which would prevent this approach from working? What are the 3 main challenges you are likely to face in the next 12 months What are the potential opportunities in the next 12 months