© 2011 Cengage Learning. All rights reserved. Chapter 1 Organizational Behavior and Opportunity 1.Define organizational behavior. 2.Identify four action steps for responding positively in times of change. 3.Identify the important system components of an organization. 4.Describe the formal and informal elements of an organization. 5.Understand the diversity of organizations in the economy. 6.Describe the opportunities that change creates for organizational behavior. 7.Demonstrate the value of objective knowledge and skill development in the study of organizational behavior.

© 2011 Cengage Learning. All rights reserved. Organizational Behavior the study of individual behavior and group dynamics in organizations LO1

© 2011 Cengage Learning. All rights reserved. External Perspective Understand behavior in terms of external events, environmental forces, and behavioral consequences. Internal Perspective Understand behavior in terms of thoughts, feelings, past experiences, and needs. Explain behavior by examining individuals’ history and personal value System. Both perspectives have produced motivational & leadership theories. Explain behavior by examining surrounding external events and environmental forces. LO1

© 2011 Cengage Learning. All rights reserved. Psychology the science of human behavior Management the study of overseeing activities and supervising people in organizations Anthropology the science of the learned behavior of human beings Medicine the applied science of healing or treating diseases to enhance health and well-being Engineering the applied science of energy & matter Sociology the science of society Interdisciplinary Influences on Organizational Behavior LO1

© 2011 Cengage Learning. All rights reserved. Reactions to Change Rigid and Reactive Open and Responsive LO2

Open Systems View of Organization © 2011 Cengage Learning. All rights reserved. LO3

© 2011 Cengage Learning. All rights reserved. Formal & Informal Elements of Organizations Formal organization (overt) Goals and objectives Policies and procedures Job descriptions Financial resources Authority structure Communication channels Products and services Social Surface Informal organization (covert) Beliefs and assumptions Perceptions and attitudes Values Feelings, such as fear, joy anger, trust, and hope Group norms Informal leaders LO4

© 2011 Cengage Learning. All rights reserved. Sectors of the U.S. Economy Manufacturing Service Nonprofit organizations Government LO5

© 2011 Cengage Learning. All rights reserved. Global Competition in Business Four challenges to managers relating to change in organizations Globalization Diversity of organizational workforces Demand for higher levels of moral and ethical behavior at work Continuing technological innovation with need for skill enhancement LO6

© 2011 Cengage Learning. All rights reserved. [ QUALITY ] Can give organizations in viable industries a competitive edge in international competition A rubric for products and services of high status A customer-oriented philosophy of management with implications for all aspects of organizational behavior A cultural value embedded in successful organizations LO6

© 2011 Cengage Learning. All rights reserved. Challenges to Managing Organizational Behavior 1.Increasing globalization of organizations’ operating territory 2.Increasing diversity of organizational workforces 3.Continuing technological innovation with its companion need for skill enhancement 4.Continuing demand for higher levels of moral and ethical behavior at work LO6

Learning about Organizational Behavior Copyright ©2011 Cengage Learning. All rights reserved LO7 Mastery of objective knowledge Skill development Application of knowledge and skills