Communication and response management reporting dashboard October 2008.

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Presentation transcript:

Communication and response management reporting dashboard October 2008

switched-on reporting 1 This MonthCumulative% Website 100% This Month 100% Cumulative Website availability % 10,378363,361 Number of visits 69%76% Split Residential % Top 20 Countries this month (visits to website) Exchanges switched-on United States - 4,470 United Kingdom - 4,204 N/A Sweden France - 67 China - 61 Germany - 43 India - 37 Australia - 34 Europe %14% SME % 13% 10% Corporate % 00:08:02 00:07:32 Average dwell time 710 Average number of pages visited 14 57,431 Residential 0 7,250 Business 1464,681 Total Total number of online searches Taiwan - 24 Canada - 18 Hong Kong - 18 South Korea - 13 Singapore - 11 Netherlands - 10 Ireland - 8 New Zealand - 8 Italy - 7 Spain - 6 REPORT 24 October ,148 Welsh 30

switched-on Website Traffic REPORT 24 October 08

switched-on reporting Call Centre 00:00:33 This Month 00:00:17 Cumulative Average time call waiting 77 2,150 Total number of calls (Operator & IVR) 80% 76% Split Residential % 12% 11% SME % 0% 4% Corporate % 53 1,296 IVR only No. of live operator calls only 100% % of calls resolved on first contact 22 Calls forwarded from CP’s 00:00:3300:01:38 Average call duration Top reasons to call Migration date Test call REPORT 24 October 08 - This Month - Cumulative Total no. of searches (Operator & IVR) s recorded & white mail received No. of s/ white mail/info despatched 00 Welsh speaker requests This MonthCumulative 8% 10% CP’s % 1 This MonthCumulative% Exchanges switched-on Volume 1, Volume

switched-on Call Centre Traffic REPORT 24 October 08

switched-on reporting REPORT 24 October 08 Communication Methods 1,734 This MonthCumulative Residential Customers reached via door drop (DM used to date) - Awareness % 0 Reach % of total Households SME Customers reached via DM Awareness % Reach (% of Total SME’s) Where did you hear about switched-on? 161 This MonthCumulative - 0 Leaflet Poster Direct Mail - This MonthCumulative - - Information Pack Word of Mouth Other , This MonthCumulative% Exchanges switched-on 30