Dr Mary Backhouse Chief Clinical Officer Our ‘Big Questions’

Urgent Care Qx) How confident are you that your GP Practice can successfully manage a medical crisis affecting you, or a close family member? 1.Extremely confident 2.Reasonably confident 3.Partially confident 4.Not confident 5.Uncertain

Urgent Care Qx) If you need to access an Emergency Department (A&E) what would you consider the most important factor: (Select in order) 1.Location – it’s easy for me to travel to? 2.A range of medical specialities but not all? 3.Full range of all medical specialities?

Planned Care Choose in order of importance the areas that you think we should focus on within our planned care plan (Select in order) 1.Moving care pathways such as diabetes, dermatology, opthalmology and musculoskeletal care into the community 2.Improving GP access to diagnostics 3.Getting patients more involved & responsible in their care 4.Developing alternatives to face to face consultations 5.Supporting GP with specialist telephone or advice

Planned Care How can your clinician best involve you in decision making about your treatment and care? (Select in order) 1.Provide me with information about all of the treatment options available 2.Inform me about the risks and benefits of each option 3.Give me enough time to make my decision 4.Signpost me to information on the Internet or give me a leaflet which will help me to make decisions 5.Explain what decision making tools may help me 6.Make the decision for me – the clinician is the expert

Continuum of Adult Care What do you see as the key priorities of a community service ? (select in choice order) 1.Ensuring a joint health and social care system for adults and children, 2.Improving quality and innovation 3.Delivering cost effective, high quality care 4.Reducing health inequalities; working in partnership 5.Giving people confidence and skills in self care to stay as healthy as possible 6.Improving care by ensuring easy access to shared clinical information, which is up to date, meaningful and accurate 7.Creating an environment which promotes good patient experience

Continuum of Adult Care What do you value most ? (select in order) 1.Timeliness of receiving care 2.The organisation of services 3.The integration of services 4.The quality of care provided 5.The quality of information to inform your care 6.The experience of family, friends and carers

Children and Young People’s Care: Qx) Services for children and their families could be more effective and supportive if health service, social care and the education teams worked more closely together 1.Strongly agree 2.Agree 3.Disagree 4.Strongly Disagree

Children and Young People’s Care: Qx) The priorities for children and young people can get lost in an area where the needs of the older population are more apparent 1.Strongly agree 2.Agree 3.Disagree 4.Strongly Disagree

What was your favourite part of the event? Select in order 1.The morning presentations 2.The topic based workshop sessions 3.The whole group voting session on our ‘big questions’ for our 5 year Strategy 4.Question and answer time

1.Events (like this one) 2.Information on the NS CCG website 3.Facebook updates 4.Regular Twitter messages 5.Through our Stakeholder Newsletter 6.Out-reach work with the local community 7.Updates to Healthwatch North Somerset 8.I don’t need to be kept up to date How would you like us to provide you with information?

How would you like to provide us with feedback? 1. , letter 2.In person contact 3.Social Media – Twitter, Facebook 4.Phone 5.Surveys 6.Events 7.Invite us to your important community meetings

Next Steps We will: publish all materials/presentations on our website post our event evaluation reports which will include the key messages we have heard today At a later time, publish a “you said… we did” summary, showing how your feedback has influenced our decision making

Thank you