STORE MANAGEMENT

STORE MANAGER HANDLES THE EMPLOYEES- RECRUITS,SELECTS, TRAINS AND MOTIVATES EMPLOYEES. STORE MANAGEMENT HAS A DIRECT LINK WITH THE CUSTOMERS

1.MANAGING STORE EMPLOYEES

Recruiting & Selecting

Job analysis Job description Locating prospective employee (look beyond retail industry & employee referral Screening applicants to interview- Selecting applicants (through interview)

APPLICATION FORMREFERENCESTEST REALISTIC JOB PREVIEW The process of screening applicant

2. Socializing & training new store employees

Socialization is a set of steps taken to transform new employees into effective committed members of the firm. Principle objective of socialization is to develop a long term relationship with new employees to increase productivity and reduce turnover.

ORIENTATION PROGRAM TRAINING PROGRAM

4. Evaluating store employees and providing feed back

5. compensation

McDonald's selection process McDonald's, selection process is very systematic and comprises of 3 stages 1. Aptitude Testing and Initial Interview- after screening the applicants' resumes, the short-listed candidates are called for a psychometric evaluation [a written aptitude test] and initial interview. The aptitude test gives insights into the applicants' verbal reasoning and critical reasoning amongst other important aptitude measures.

2. On the Job Evaluation [OJE] -Short-listed candidates undergo a 2-day OJE at a McDonald's restaurant, which provides the candidate with an opportunity to look at McDonald's as a potential employer. It also gives McDonald's a chance to observe and assess the candidate's performance. 3. Final Interview -all candidates who attend the OJE are called for the final interview. This is where the final and overall assessment of the candidate takes place and selection decisions are made.

Basic Shift Management [BSM] The BSM takes place at the Trainee Manager level. It addresses the 'whys' and 'how tos' of McDonald's procedures and standards, rather than 'what-to-dos' or 'what-to knows'. It also deepens the candidates understanding of operational skills, standards and procedures.

Advanced Shift Management [ASM] The ASM is intended for a Second Assistant Manager. It develops the manager's ability. Systems Management Course [SMC] The SMC is an opportunity for First Assistant Managers to gain knowledge of recognizing various real-world problems within the restaurant and the different approaches in analyzing and resolving them.

Restaurant Leadership Programme [RLP] RLP focuses on the skills and behaviours necessary to drive business results within a McDonald's restaurant environment. This includes a focus on leadership skills, team building, decision-making strategies, and problem solving. RLP is designed for the promotable First Assistant Manager.

Recognition and Rewards: Competitive wage and promotion programmes Restaurant-wide recognition through programmes such as the Employee of the Month' and ‘Employee of the Quarter'. McDonald's also offers a centralised incentive programme, called MahaBucks, with access to McDonald's gift certificates and branded merchandise.