Business Communication

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Presentation transcript:

Business Communication

Objective Explain the Communication Process Describe the Various Barriers of Effective Communication Explain the Steps of Monroe's Motivated Sequence Describe the Various Questioning Techniques Explain the Role of Active Listening for Effective Communication Explain the Role of Body Language for Effective Communication Describe the Method of Writing Effective Emails Explain AIDA: Attention-Interest-Desire-Action Tool

Communication Process Message Filters Beliefs Values Question & Metaphor Behaviour Type State Filters Beliefs Values Question & Metaphor Behaviour Type State Sensory Data Sensory Data Decision – Making Meaning Encoding Decision – Making Meaning Decoding Sender Receiver Channel

Components of the Communication Process Sender Receiver Participants: 1 2 Sender: The participant transmitting the message. Receiver: The participant receiving the message.

Components of the Communication Process Sender Receiver Encoding Red Rose is beautiful. Encoding: The translation of a message that is of thoughts or ideas of the sender into words or symbols that the receiver will understand. 1

Red Rose is a thing of beauty. Components of the Communication Process Sender Receiver Encoding Decoding Red Rose is beautiful. Red Rose is a thing of beauty. Decoding: The translation by the receiver of words or symbols or the encoded message into thoughts or ideas. 1

Other Components of the Communication Process The situation/environment in which communication occurs. This includes time, place & socio/psychological factors. Context Perception A person’s understanding or interpretation of a particular event/message. Channel Purpose This includes what the sender and receiver intend as the outcome of the communication. The route through which communication takes place. Barriers This includes anything that interferes with effective communication. (sometimes known as noise)

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