Effective communication Writing, reading, public speaking Trainer.bg | Telerik Academy.

Slides:

Advertisements

Similar presentations

2.02A – FOSTER positive relationships with customers to enhance company image. Marketing 6621.

Advertisements

CHAPTER 1 UNDERSTANDING BUSINESS COMMUNICATION IN TODAY’S WORKPLACE

Business Etiquette (Not looking like an at work.) Michelle Wilson (Ryder) Coach and Managing Director Human Capital.

Description of Communication Skills

What did you send me? How do we counter signal attenuation and noise?

Understanding the Communication Process

Sarah Thompson, E-Mentoring Coordinator Protégé Mentorship Program Orientation.

Welcome to lesson one in the Customer Service module

Who Owns a Non-Profit? Who Owns a Non Profit?  A non profit is technically owned by the community at large. Since it is given a tax free status (primarily)

Part 2: Process and Models.  The Linear View Sender encodes message Sender encodes ideas or feelings into a message channelreceiver Message is injected.

EORC COMMUNICATIONS PROCESS. EORC Overview Definition of communication Elements of the communication process Cross-cultural communication Describe effective.

The communication process model

COMMUNICATION SKILLS.

COMMUNICATE EFFECTIVELY AS A LEADER

Leaders Are Effective Communicators

1.Ensuring that you Succeed in the New Workplace Succeeding in today’s world of work demands that you read, listen, speak, and write effectively. With.

Bellringer Reflective Writing (“All About Me”) On your own notebook paper, provide a detailed statement for each of the following: 1.I did a good job on:

1 Kids on the Web. Child’s play? September, 2008.

Communication Jeopardy Communication Process Communication Levels More Comm. Process Complex Communication T/F Potpourri

Telephone Etiquette Michael Clark.

CMUN 11 Business Communication Mrs. Ellen Waddell Communication in Organizations.

© 2004 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill.

1 Understanding the Communication Process “The art of communication is the language of leadership.” ― James C. Humes, American author and presidential.

Business Communication. Objective Explain the Communication Process Describe the Various Barriers of Effective Communication Explain the Steps of Monroe's.

Customer Service. Objectives What is the definition of customer service? What are the principles of good customer service? Who are our customers? What.

The Communication Process What is a “process”? Doing things in order.

Foundations of Human Communication Mr. Quiros Doral Academy Prep Period 2/6.

Chapter 15 Managing Communication. Learning Objectives After reading this chapter, you should be able to:  Understand the communication process.  Eliminate.

2010 Iowa State University Teaching Seminar Addressing Classroom Behavior Issues Steven A. Freeman Associate Director Center for Excellence in Learning.

Chapter 1 - Introduction to Communication Studies

1 The Impact of Knowledge Sharing Modes and Projects Complexity on Team Creativity in Taiwan ’ s Information Systems Development Team 1 Mei-Hsiang Wang.

Today’s Topic Effective Telephone Techniques Session Objectives  Discuss 4 tactics that communicate QUALITY over the telephone.  Identify 7 telephone.

Developing confidence  Stage fright : anxiety over the prospect of giving a speech in front of an audience.  Adrenaline: A hormone released into the.

Chapter 1 Building Responsibility

1 CM 206 Unit 1 Seminar. Agenda Welcome and introductions Review of course syllabus, class policies, and assignments Questions? Seminar questions: What.

Communicating Well Part Two. Communicating Well The first session was on communication. The last session is on communication. Why does a course on leadership.

Measuring the Effectiveness of the Promotional Program

Communication Is… I can…: 1.Explain the need for effective communication 2.Explain how the communication process works 3.Identify examples of verbal &

Theories of communication

1 Understanding the Communication Process “The art of communication is the language of leadership.” ― James C. Humes, American author and presidential.

The communication process model

 Sender: ENCODE the message.  Receiver: DECODE the message.  Feedback: Response to communication that shows whether the message is understood.

Business Communication

Soft Skills for a Digital Workplace: Verbal Communication Unit B: Working with Customers.

WHAT IS COMMUNICATION? “ It is defined a transfer of Knowledge, Information, Perceptions and Understanding between Various Parts and Members of Organization”.

THERAPEUTIC COMMUNICATION. INTRODUCTION:- Communication refers to the reciprocal exchange of information, ideas, beliefs, attitudes between persons or.

Communication Applications Chapters One &Two. After completing these chapters, you will be able to: define the communication process and explain how it.

Business Communication HUM 400

MRS. CURRY LECTURE NOTES CH. 8 INTERPERSONAL SKILLS.

Chapter 1 Introduction To Human Communication Copyright © 2013, 2010, 2007 Pearson Education, Inc. All Rights Reserved. Human Communication in Society.

 2005 Nancy Raulston, LLC. All rights reserved. (415) | | p e r s p e c t i v e 2 Creating an Effective.

High Performance Management Module 1 MGMT 489 Dr. Angela Young.

Etiquette for Students. Why is Etiquette Important? We interact more and more with the written word all the time.. How you construct an .

Providing Safe and Effective Care for Patients with Limited English Proficiency Classroom Session 2: Guidelines for Working with Interpreters This course.

Welcome to Teaching + Learning Tuesdays April 19th, 2016 I 2:30PM Please adjust your audio using the Audio Setup option under the Meeting menu.

Unit 2 Communication Process. Components of Comm. Process Context - The people, occasion, & task. Physical Environment - Your surroundings are. Affects.

CYPRUS UNIVERSITY OF TECHNOLOGY Communication & Miscommunication.

Banda Ramadan-Introduction1 Communication Skills (603281) Introduction to communication skills.

Communication and Interpersonal Skills Summer Business Institute Villanova School of Business.

Principles of Communication

Speaking and Listening. Speaking and listening Why are communication skills important? Communication is the heart of every organization. Everything you.

The Communication Process. What is a “process”? Doing things in order.

Communication Brygida Gwiazda-Rzepecka

The Communication Process

The communication process model

By: Gail Wilson, Lt. Governor Debbie Ray, Governor Elect

Communication Two Way Street.

Positive Feedback Opportunities Development Feedback Opportunities

the communication model

The Communication Process

Presentation transcript:

Effective communication Writing, reading, public speaking Trainer.bg | Telerik Academy

Communication Definition Information transfer Effectiveness framework Case study Trainer.bg | Telerik Academy

JOHARI WINDOW Trainer.bg | Telerik Academy

Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

PUBLIC AREA Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

PUBLIC AREA PRIVATE AREA Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

PUBLIC AREABLINDSPOT PRIVATE AREA Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

PUBLIC AREABLINDSPOT PRIVATE AREA UNKNOWN Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

BLINDSPOT PRIVATE AREA UNKNOWN PUBLIC AREA Known by others Unknown by others Known by me UnKnown by me by me Trainer.bg | Telerik Academy

BLINDSPOT PRIVATE AREA UNKNOWN PUBLIC AREA General course of action Trainer.bg | Telerik Academy

Let’s play a game! Trainer.bg | Telerik Academy

Sender Receiver Encoding Decoding Message Trainer.bg | Telerik Academy

SenderReceiver EncodingDecoding Message Trainer.bg | Telerik Academy

CHANNEL SenderReceiver EncodingDecoding Message FEEDBACK Trainer.bg | Telerik Academy

Etiquette and protocol Guidelines to flawless social conduct Trainer.bg | Telerik Academy

Main topics Morality? Distinction between good and evil Humanism The human is in the center of the universe Etiquette Guidelines to social conduct /norms Protocol Procedures Trainer.bg | Telerik Academy

Etiquette Etiquette serves to smoothen social interaction, to avoid fatal errors, to ensure safe, effective, manageable communication. Trainer.bg | Telerik Academy

Originates Military Aristocracy Spiritual/church communities Trainer.bg | Telerik Academy

Simulation : THE COMPANY Director (CEO) – has urgent business with his colleague, the PM PM – has just closed a successful business interaction with his client Client – is at the end of a major business interaction with the company. Trainer.bg | Telerik Academy

Main principles Effectiveness Free will Chivalry Trainer.bg | Telerik Academy

CONCLUSION AND SUMMARY ? Be proactive! Establish context and propper communication protocol Ask for feedback and give away feedback gently Trainer.bg | Telerik Academy

CONCLUSION AND SUMMARY ? Give yourselves time to think before responding Don’t overdo, don’t add, don’t take chance if you don’t know what to do Smile, be thankful in your social conduct Trainer.bg | Telerik Academy

USEFUL RESOURCES ? Basic business communication, Lesikar Public speaking workbook, Sam Walch Giving and Receiving Feedback : Building Constructive Communication Trainer.bg | Telerik Academy