Santiago Ibarreche © 2003 Session 10: Total Quality Management Empowerment and Motivation.

Slides:



Advertisements
Similar presentations
PowerPoint Presentation by Charlie Cook
Advertisements

Chapter 13: Organizational Innovation and Change
Principles of Management Learning Session # 36 Dr. A. Rashid Kausar.
Motivating Your Employees
Motivation and Empowerment
McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved Chapter Fifteen Managing Performance through Job Design and Goal Setting.
© 2005 Prentice-Hall 5-1 Motivation: From Concepts to Applications Chapter 5 Essentials of Organizational Behavior, 8/e Stephen P. Robbins.
Knowledge Objectives Identify need-based theories and explain their practical management applications. Describe expectancy theory and management implications.
Philosophies and Frameworks
Employee Motivation Chapter 10.
Chapter 16 Motivating Employees.
MOTIVATING EMPLOYEES Developing Management Skills 059.
Chapter 11 management skills Section 11.1 Management Structures
© 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Chapter 16 Motivating Employees.
Engagement, Empowerment, and Motivation
The Scope of Management
Robbins et al., Fundamentals of Management, 3rd Canadian Edition. ©2002 Pearson Education Canada, Inc., Toronto, Ontario. Motivating and Rewarding Employees.
Motivation, empowerment and belonging of personal to organization FOXPOPULI “ Social entrepreneurship for social change”, Nordplus adult Project ID AD-2012_1a
Chapter 16 Motivating Employees.
TRAINING AND COUNTINUOUS DEVELOPMENT
Management Approaches
Total Quality Management(TQM) The word “total” conveys the idea that all employees, throughout every function and level of organization, pursue quality.
Assessment GroupDepth of analysis and clarity of issues (4) Contextuality Practicability, Novelty of recommendtns (4) Quality of Presentation (Consistancy.
MANAGEMENT RICHARD L. DAFT.
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. FOM 10.1 Motivating and Rewarding Employees.
Motivation Organizational Behavior – Session 7-10 Dr. S. B. Alavi, 2009.
Leadership Deming’s Philosophy-14 points. Deming –14 points in a seminar for 21 Presidents of Japan Co in 1950 Create and Publish the Aims and Purposes.
The Scope of Management Management & Leadership Styles
Slide 7.1 Chapter 7 Human Resource Development and Management.
Delegate to Empower The Leadership Excellence Series 315.
Organizing Lecture 6. Main terms in organizing The next function in management is organizing. It means how to group organizational activities and resources.
مفاهیم کلیدی مدیریت. Management Key Concepts Organizations: People working together and coordinating their actions to achieve specific goals. Goal: A.
Participative Management and Leading Teams
Business Management. The Scope of Management What is management? What are the specific tasks and responsibilities of management?
Chapter 14, Chapter 1 and accompanying information.
Employee Motivation Chapter 10. Employee Motivation Chapter 10.
Campus Quality Survey 1998, 1999, & 2001 Comparison Office of Institutional Research & Planning July 5, 2001.
Motivational Theories Implementation in the Workplace.
MOTIVATION CONCEPTS Lazy = lack of motivation ? Motivation is a process that account for an individual’s intensity, direction and persistence of effort.
Building Human Resource Management SkillsNational Food Service Management Institute 1 Delegating and Empowering Objectives At the completion of this module,
Leadership.
Chapter 14: Creating a Positive Work Environment
Professional Small Business Management
© BLR ® —Business & Legal Resources 1408 Motivating Employees Tips and Tactics for Supervisors.
TOTAL QUALITY MANAGEMENT TEACHINGS OF QUALITY GURUS Dr. Mohamed Riyazh Khan- DoMS.
DEMING’S 14 POINTS Cristobal, Krizia Martin, Candice Paguiligan, Abbey Pita, Alyssa Rivera, Salve.
Leadership Behavior and Motivation
17-1 Copyright © 2005 Prentice-Hall Chapter 17 Motivating Others Management: A Skills Approach, 2/e by Phillip L. Hunsaker Copyright © 2005 Prentice-Hall.
MOTIVATION. OBJECTIVES Understand motivation theory Understand motivation theory Apply motivation theory to actual situations Apply motivation theory.
© 2013 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.
Modul ke: Fakultas Program Studi TQM: Main Concepts & Principle Employee involvement / empowerment Continous process improvement / Kaizen Zulfa Fitri Ikatrinasari,
Motivating Employees in Organization. Rewards People join organizations expecting rewards Firms distribute money and other benefits in exchange of employee’s.
Team A MGT/420 November 5, 2012 Gregory Waters. Automobile Manufacturers Retail Stores After-Market Consumers High quality components Quality -Selling.
Why is an Employee Information Management System Important for your Business?
PLEASE SIT WITH YOUR GROUPS! March 7, IE 441.
MANAGEMENT RICHARD L. DAFT.
Human Resource Practices
TOTAL QUALITY MANAGEMENT
T o t a l Q uality M anagement.
Chapter 9 Engagement, Empowerment, and Motivation
Chapter 4: Creating a Positive Work Environment
MANAGEMENT RICHARD L. DAFT.
©2007 The McGraw-Hill Companies, Inc., All Rights Reserved
MGT 210: PRINCIPLES OF MANAGEMENT CHAPTER 16: MOTIVATION
Chapter 16 Motivating Employees.
Comparing Among Content Theories
The Job Characteristics Theory of Work Motivation
National Food Service Management Institute
Understanding Motivation
Presentation transcript:

Santiago Ibarreche © 2003 Session 10: Total Quality Management Empowerment and Motivation

Santiago Ibarreche © 2003 What is Empowerment? Empowerment is giving somebody power to act  Granting authority to satisfy customers  Trusting employees to make the right decisions

Santiago Ibarreche © 2003 Deming’s points and Empowerment 6. Institute training 7. Teach and Institute Leadership 8. Drive out fear. Create trust. Create a climate for innovation 10. Eliminate exhortations for the workforce 13. Encourage education and self-improvement for everyone

Santiago Ibarreche © 2003 How Empowerment leads to quality Empowerment Continuous Improvement Job Satisfaction Quality Products and Customer Service

Santiago Ibarreche © 2003 Empowerment Be sure that people have the capacity to act Empower people completely and sincerely Establish mutual trust Give people access to relevant information Do not ignore middle management Change the incentive system

Santiago Ibarreche © 2003 Motivational Theories and Empowerment (1) Job Characteristics theory  Employees will be motivated as long as the job has certain characteristics: Variety of dexterities and abilities Task significance Autonomy Feedback

Santiago Ibarreche © 2003 Motivational Theories and Empowerment (2) Acquired needs theory:  People are motivated by work that fulfill their needs: Achievement Affiliation Power

Santiago Ibarreche © 2003 Motivational Theories and Empowerment (3) Goal-Setting theory  People are motivated when they participate in the goal setting process because goals are clear and owned