Keyimani Alford, Great Lakes Higher Education Corporation Karla Weber, University of Wisconsin - Madison

Diversifying Your Management Style Knowing the Student Employee Culture The Challenges of Supervising Students

Resource: “A report by the National Center for Education Statistics, Digest for Education Statistics, found that students (16-24) that were enrolled full-time in classes worked less in 2013 compared to 2012.”

14.0% worked less than 20 hours per week 18.5% worked 20–34 hours per week 6.6% worked 35 or more hours per week Resource: % of full-time enrolled students were employed in 2013

10.5% worked less than 20 hours per week 28.7% worked 20–34 hours per week 35.4% worked 35 or more hours per week Resource: % of part-time enrolled students were employed in 2013

STUDENTVS. EMPLOYEE CONCEPT

Supervising Friends Communication Training Hiring Motivation Scheduling

What it does… Develops a hesitancy to reprimand an employee due to relationship Makes it hard to hold everyone to the same standard when you are unsatisfied with work ethic Can create a environment where employees become relaxed in their responsibilities How to correct it… Model the behavior you desire from staff Separate the personal from professional relationship Understand the impact of favoritism

Is overlooked by using one method for everyone When inconsistent delays productivity Is more effective when you avoid the office hour concept

Training sets the tone for the work environment

Prevents the ability to transition smoothly Creates animosity with other teammates Questions a supervisor’s ability to lead adequately by staff members Have an organized training program Make it fun and enjoyable Find ways to incentivize their participation Common BarriersBarrier Resolution Tips

1Explain the task, its purpose, and its context 2Ask the student what he/she already knows about the task 3Demonstrate and explain the task step-by-step 4Emphasize any key points 5Demonstrate the task a second time 6Ask the student questions that test understanding 7Allow the student to practice the task 8Give the student specific feedback about their performance 9Have the student to continue to practice on their own 10Allow the student to perform the task independently and review it as the progress Resource: Georgetown University

Requires resources to find new employees Can cause a loss of productivity Contributes to a supervisor filling in the gaps of responsibilities

What ways can you improve motivation with your student employees? ?

SupervisorStudent Employee VS Good Wages Job Security Loyalty from Management Tactful Discipline Being Informed Understanding Attitude Appreciation of a Job Well Done Interesting Work Good Working Conditions Promotional Opportunities Appreciation of a Job Well Done Being Informed Good Wages Job Security Promotional Opportunities Good Working Conditions Interesting Work Loyalty from Management Tactful Discipline Understanding Attitude Resource:

Set the standard for their work performance Provide good training Trust them to do their job and don’t be intrusive Establish goals and provide feedback Get in the trenches with them

Variations in class schedules Student preferences vs. office needs No detailed system to monitor attendance Reaffirming schedules with your students

What are some things your department does to overcome the challenges discussed today? ?

Resource: 2013 U.S. Census Bureaus Statistics 79% of college students are millennials 1% are Traditionalists 4% are Baby Boomers 16% are Generation X

Before 1946 Disciplined Dislikes Conflict Detail Oriented (1946 – 1964) Adaptive Goal Oriented Positive Attitude (1960 – 1970) Independent Family Oriented Self-Reliant (1980 – 1990) Craves Change Creative Resilient TraditionalistsBaby Boomers Generation XMillennials

Expectations A sense of loyalty Respect Direct leadership One-on-one communication

Expectations Team environment Minimal conflict Trust with tasks Collaboration

Expectations Feedback Recognition Quality time Opportunity to advance Work/life balance

The Journal of Undergraduate Research found that: 65% of millennials were motivated by having flexibility on their jobs 14% of millennials were motivated by pay on their jobs Resource:

Expectations Interact with positive people Be presented with challenges To be respected Gain new insight and knowledge Learn life skills Have flexible schedules

A person’s management style impacts their effectiveness in supervising student employees? ?

Exchange between leader and follower Expectations are clearly defined Aims to enhance performance by incentives Transactional Leadership Transformational Leadership Listens to their followers needs and desires Provides an opportunity for growth Develops a shared vision with followers 1 2

Focuses on the needs of others Understands the struggles of his of her members that they lead Servant Leadership Charismatic Leadership Persuades based on emotion Confident in nature Has a strong ability to inspire 3 4

Task oriented Leads through position power Contingency Leadership Strategic Leadership Adopts the attitude of executive leadership Uses position power to influence subordinates 5 6

Resource:

Common Benefits An all-inclusive work environment A positive rapport with student staff The development of a team culture Resource:

Makes the best use of people Allocates resources prudently Presides over the process of an organization Emphasizes position Main focus is on the job versus the people Thinks long-term Has the teams best interest at heart Influences beyond outlined responsibilities Open to improve a process Emphasizes on vision and goals ManagerLeader

All shapes do not fit, nor will management styles Supervision entails more than just telling students what to do but an opportunity to cultivate work ethic Adequate training and communication is the foundation to achieving effectiveness

National Student Employment Association (NSEA) nsea.info 8 Simple Rules for Managing Student Workers student-workers student-workers From the Start: Getting the Most Out of Your Student Employees (Georgetown University) 20-%20supervising%20student%20employees.pdf 20-%20supervising%20student%20employees.pdf

You’re the Director: A Guide to Leadership in Student Financial Aid, NASFAA, 2012 Organizational Culture and Leadership, Edward Schein, Jossey-Bass, 2010 The First 90 Days, Michael Watkins, Harvard Business School Press, 2003 Our Iceberg is Melting: Changing and Succeeding Under Any Conditions, Kotter and Rathgeber, Saint Martin’s Press, 2006