Welcome u How to use the new NCAR telephone system u Telephone Features u Voice Messaging Features

Phone Types u Cisco 7960 Standard office issue. Has a built-in speakerphone u Cisco 7914 Additional lines module u Cisco 7910 Common areas 2 line display, single line phone All models have a 10/100 Ethernet port

Interactive Phone Tutorial u 7960 Phone tutorial available at ucts/7960/router_page.htm ucts/7960/router_page.htm

Placing calls u Within UCAR buildings Dial 4 digit extension u Local calls digits (303 or 720) 9 + Toll free number (1-800 etc.) There is no dial tone after dialing the “9” u Long distance calls Area Code + number + Acct or ID number + Acct or ID (“<<“ will erase last character)

Transferring calls u Press “Trnsfer” (displayed in screen) u When you receive dial tone, enter the extension where you would like to transfer the call to u Announce call (optional) u Press “Trnsfer” u To return to caller if party is not available, press “End Call”, then press “Resume”

Consultation Call (“Can I put you on Hold for a Minute?”) u Press “Hold” u Press “New Call” Dial Extension u Press “Hold” u To alternate between calls Use arrow keys to highlight caller, press “Resume”

Conference Call (Joining up to 5 other people together for a simultaneous conversation) u Dial 1st party u Press “More” (displayed in screen) u Press “Confrn” u Dial 2nd party u Press “Confrn”

Conference Call (up to 5 other people) u Dial 1st party u Press “More” (displayed in screen) u Press “Confrn” u Dial 2nd party u Press “Confrn” u Press “More” u Dial 3rd party u Press “Confrn” u Press “End Call”, use arrow to select the previously connected parties without adding last call

Call Pickup u Allows you to pick up your ringing phone from another office u Press “More” (displayed in screen) until you can choose “PickUp” u Enter your extension number

Forwarding Your Calls u To work at another desk u Or when you will be away from the office u Press “CFwdAll” Dial the destination extension ( or x2799) Display reads “Forwarded to xxxx” u To remove forwarding from your line u Press “CFwdAll”

New Tools u User defined Volume levels Ringer and Handset (save) u UCAR Directory u Last Number Redial u Missed Calls u Call Log w/ redialing u Web Interface

UCAR Directory u To look up UCAR Employees u Press “Directories” Select the UCAR Directory u Enter Last Name, First Name Enough letters to make a list of less than 32 names u Or extension u Press “Search” (“<<“ will erase last character) u Select person (using arrows) u Press “Dial”

Setting up Your Telephone Services u Logon to the web page Logon name (same as UCAR user ID, eg. jdoe) Password PIN - please change password and PIN at first login (default ) u Web interfaces uses “mouse-overs” to highlight links

Telephone Features u Placing calls u Transfers, Consultation, and Conference Calls u Call Pickup u Forwarding Your Phone u New Tools UCAR Directory, Custom Volume levels, Redial, Call Logs, & Web access

Questions

Voice Messaging Features u Accessing your Mailbox u Press * if not at your phone u Listening to Messages u Forwarding, Saving, and Deleting messages u Sending Messages u Setup Options u Message Notification Voic brochure

Accessing Messaging u Press Messages Button or dial access number (x2799) If you dial the external phone number or are calling from another office, press * when voice messaging answers, and enter your extension u Enter your password, #

Listening to Messages u New Messages Messages you have not yet listened to u Old Messages Messages that you have listened to and saved You can Forward a message to another user on the new system with a comment attached.

Sending Messages u Message Options Messages can be sent to an individual, multiple users, or a list u Special Delivery Options Urgent, Private (can not be forwarded), Return Receipt, Future Delivery

Setup Options u Greetings u Regular u Alternate (vacation) u Message Settings u Message Notification (pager) u Full/Brief Menus u Private Lists (distribution list) u Personal Settings u Phone Password u Recorded Name

Message Notification u Schedules Pagers Working at Home u Remote Security Receiving notification at a telephone u Unity has a message for “jdoe” Enter ID now u Press 1 to turn OFF notification to this number (wrong number)

Voice Messaging Features u Accessing your Mailbox u Listening to Messages u Forwarding, Saving, and Deleting messages u Sending Messages u Setup Options u Message Notification

F&A Center Green Move u New Voice Messaging Online March 14th Please setup your greetings u When phones at PS are disconnected, your phone and messaging will be active on the new systems.

Questions