Consumer Recall Notification 1) Recall Info 2) Item Info 3) Distribution List

CONSUMER NOTIFICATIONS (& ‘combined’, 1-Event notifications to Distributors, Retailers, & Consumers) Starter Wizard Screens: Step-by-Step ‘Helps’ Data-Entry Checklist Sample / Template text entries Sample Screens & Sample Files Orientation Slide Show Quick Tip Sheet Consumer notification with online Screen Display & Attachment

Consumer Recall Notification Recall Starter Entries

STEP 1 of 3: Recall Event Information Step-by-Step screens

STEP 1 of 3: Recall Event Information Step-by-Step screens

STEP 1 of 3: Recall Event Information Step-by-Step screens Disposition Directions for Consumers should be on the Consumer’s online Screen or in the Attachment. 3 rd Party ‘on-site’ Validation is for “Distributor” & “Retail” Locations. Generally, use the “default”.

STEP 1 of 3: STEP 1 of 3: Reason & Description Recall Event Information (cont) Reason & Description Recall Event Information (cont) Enter data here for documentation, or for combined Distributor, Retailer, Consumer info free text field for your comments.

STEP 1 of 3: Recall Event Information (cont) Step-by-Step screens Text box entries & one attachment Notes & Attachments Screens: o Reason & Description o Press Release o Talking Points o Store Signs o Additional Notes o CONSUMER NOTIFICATION

Text box for your recall Item Details, and the Reason & Instructions. Use Formatting tool below. Consumer STEP 1 of 3: Consumer STEP 1 of 3: Text Box Recall Event Information (cont)

Consumer STEP 1 of 3: Consumer STEP 1 of 3: Attachment Recall Event Information (cont) Only one Attachment File for Consumer Notifications

Set the Recall Message STEP 1 of 3: Recall Event Information (cont) The appropriate message is displayed on the to Consumers, and may be read as an automated Phone Call (if used). Compose & Paste, or Edit text on-screen, as desired

STEP 1 of 3: Starter Contact Information Recall Event Information Enter the standard company contact info on your Admin screen Enter the standard company contact info on your Admin screen

STEP 2 of 3: Enter your Item Data add Item for combined Distributor, Retail, and/or Consumer notifications Note: you must add the “Product Description” directly on the screen.

STEP 2 of 3: Normally “Distinct Off”

STEP 3 of 3: Add Customers … add Customers Individually, or upload a spreadsheet

STEP 3 of 3: Upload Consumer List Consumer notifications are generally -Only. Phone numbers & Fax Numbers would be deleted from the Distribution List file prior to upload. Phone & Fax notification is an extra Fee.

Click on each Button to Review your data then Initiate or Save the Recall

Recalls as easy as One, Two, Three Step 1: Enter Event information Step 2 Enter Item Step 3: Enter Consumer List - Launch

the Consumer Notification Generally, no backup notification by Phone, Fax or Text Msg auto-login link directly into the website

What Consumers See online Recall Event Details & Attachment

CONSUMER NOTIFICATIONS Starter Wizard Screens: Step-by-Step ‘Helps’ Data-Entry Checklist Sample / Template text entries Sample Screens & Sample Files Orientation Slide Show Quick Tip Sheet Consumer notification with online Screen Display & Attachment

Product Recall Information to individual Consumers for Safety & Health & Product Credit