What the US Department of Labor Wants From YOU As an Employee in America’s Work Force.

 READING  WRITING  MATH  LISTENING  SPEAKING

 Reading ◦ Able to read and interpret information from books/manuals  Writing ◦ Relate thought and ideas in writing  Math ◦ Estimation ◦ Measurement for time, space, or distance

 Listening ◦ Stop Talking/Don’t Interrupt ◦ Find something interesting about the other person ◦ Watch body language  Listen between the lines  Keep Eye Contact  Posture  Speaking ◦ Present information to others ◦ Speak clearly and respond to listener

 CREATIVE THINKING  DECISION MAKING  PROBLEM SOLVING  SEEING THE BIG PICTURE  KNOWING HOW TO LEARN  REASONING

 Creative Thinking ◦ Use my imagination ◦ Combines ideas and information in new ways  Decision Making ◦ Look at all options ◦ Evaluate risks ◦ Make a decision  Problem Solving ◦ Recognize when a problem exists ◦ Find Resources ◦ Make a plan to solve it ◦ Evaluate the progress and change it if necessary

 Knowing how to Learn ◦ Uses learning techniques to gain knowledge & skills (note-taking)  Reasoning ◦ Thinking through all the possibilities-keeping values and principles of the industry/business

 RESPONSIBILITY  SELF-ESTEEM  SOCIAL  SELF- MANAGEMENT  INTEGRITY  HONESTY

 Responsibility ◦ Take initiative-self motivated ◦ Able to accept mistakes-not blame others ◦ Attendance  On Time  Self-esteem ◦ Builds confidence ◦ Confidence generates success. ◦ Success builds self-esteem  Socially ◦ Appreciates differences-diversity ◦ Contributing member of a team ◦ Doesn’t participate in harassing behavior

 Self-Management ◦ Flexible ◦ Able to handle change ◦ Willing to take on any assignment  Integrity/Honesty ◦ Principled ◦ Sincere ◦ Genuine ◦ Actions match words  Can I be trusted? Can I get work done unsupervised? Do I tell the truth even when it is hard?

 Allocate ◦ Time ◦ Money ◦ Materials ◦ Facility Resources ◦ Human Resources  Do I know how to use my time well to get things done? Do I know how to get the materials I need to complete a project? Do I know how to collaborate or delegate with my peers?

 Work in Teams  Serve Customers  Lead, negotiate, and work with people from culturally diverse backgrounds  Do I pull my weight on a team project? Do I put the customer first? Am I a leader? How well do I negotiate with others for a win-win solution? Are you sensitive to other’s cultural backgound?

 Understand systems  Monitor and correct performance  Improve and design systems  Do I know what the procedure is for ringing out a customer? Do I know how to do a return of a retail item? Do I know the system for making a sandwich at Jimmie Johns or Subway? Is it the same? Do I know where all the inventory is in my store? How do I reorder merchandise?

 Select technology  Apply technology to task  Maintain & troubleshoot technology  KEEP UP WITH CHANGE!!!!!