The Home Ownership Center of Greater Cincinnati Foreclosure Prevention Phone-a-thon

Who is The Home Ownership Center? Member of the NeighborWorks® network NeighborWorks® created and funded by congress, the NeighborWorks Network is a national network of over 240 organizations chartered to revitalize neighborhoods across the country Created in 1973, The Home Ownership Center is a resident-led not-for-profit organization whose mission is to revitalize neighborhoods through comprehensive home ownership strategies

About The Home Ownership Center Homebuyer Counseling Financial Fitness Classes Homebuyer Education Classes Down payment Assistance Foreclosure Prevention Counseling Home Improvement loans & services Home Maintenance Classes Post Purchase Counseling Foreclosure Prevention Funding Non-profit agency that offers:

Why a Phone-a-thon? Excessive foreclosures are having a detrimental effect on our community Avoidance and frustration with the process by homeowners continues the crisis The Phone-a-thon provides an opportunity for homeowners to privately access HOC services by telephone.

HOC Services Direct contact with loan servicers on behalf of the borrower Technical assistance in loan restructuring Budgeting and financial management counseling support

How will the Telethon work? Calls will go into the local PBS studio. When all lines are busy, the calls will automatically go to the Fannie Mae Reston, Virginia site to be answered. Volunteers will take the calls and use the script to get information to complete the Intake Sheet. Intake Sheets will be electronically sent to HOC at the end of the Telethon.

Script 1. Introduce yourself 2. Verify caller’s understanding of privacy policy 3. Proceed with intake sheet (completing pages 1 & 2)

Intake Form

Script Cont’d 5. Complete budgetary questions (page 3 & 4) 5. Schedule the client for the preparation clinic.

Intake Form

Script Cont’d 7. Refer client to website to review the list of documents they will need to bring. 8. Thank client for making a great step towards avoiding foreclosure. 9. If client’s lender is participating in Lender Day, transfer call to scheduling team.

Please Remember To be patient and courteous. This call may take 15 minutes to complete. If you have any problems( technical or with the call itself) to raise the purple paddle at your station for assistance.

THANK YOU US BANK! Your resources have made a success of this event Your partnership is invaluable