We provide web based benchmarking, process diagnostics and operational performance measurement solutions to help public and private sector organisations achieve excellence in their finance, human resources, technology and procurement functions. © 2009 Perform! World Limited. All Rights Reserved.

Web Based Benchmarking Tool for Current State Performance & Capability Maturity Assessment Helping you to Identify and Quantify Improvement Opportunities and… …providing a Powerful Catalyst for Change © 2009 Perform! World Limited. All Rights Reserved.

A strategic approach to benchmarking: A catalyst to drive action, change and innovation Introduces an evidence-based approach to evaluating performance and value-for-money Allows understanding of capability & maturity levels Informs decisions on the business case for investment Enables progress in realising benefits to be tracked Supports a mature relationship with stakeholders Strategic benchmarking is the mark of confident and determined leadership. © 2009 Perform! World Limited. All Rights Reserved.

Perform! Benchmark… Simple: web-based and easy to input data Quick: designed to deliver fast results Quality controlled: we validate and agree inputs Relevant: focused on what matters In-depth: providing detailed analysis of operations, technology and performance Action-oriented: setting a clear direction for change Aiming high: your road-map to ‘world-class’ performance © 2009 Perform! World Limited. All Rights Reserved.

Tax General Ledger and Reporting Accounts Receivable Intercompany Finance IT Fixed Assets Staff Expenses Sales Invoicing Forecasting Budgeting Accounts Payable Finance Processes Treasury Finance benchmark process level scope © 2009 Perform! World Limited. All Rights Reserved.

Finance module – what it covers © 2009 Perform! World Limited. All Rights Reserved.

Web based secure access benchmarking tool… © 2009 Perform! World Limited. All Rights Reserved.

…with best practice questions to assess your organisation’s capabilities and level of maturity... © 2009 Perform! World Limited. All Rights Reserved.

... analysing operational issues... © 2009 Perform! World Limited. All Rights Reserved.

... capturing process level performance information... © 2009 Perform! World Limited. All Rights Reserved.

... analysing process performance... © 2009 Perform! World Limited. All Rights Reserved.

... and charting levels of technology integration. © 2009 Perform! World Limited. All Rights Reserved.

... as well as use of enabling technologies © 2009 Perform! World Limited. All Rights Reserved.

The output We provide you with an executive summary and recommendations supported by detailed analysis which includes: Comparisons with other organisational models (eg shared services) Process cost as % total cost or total revenue Unit cost per transaction and productivity per FTE Non-value add, defects and rework levels SLA performance Automation levels and technology related costs Best practice capabilities and maturity profile (technology, process and people) System integration and enabling technologies profile © 2009 Perform! World Limited. All Rights Reserved.

A case study #1 (local authority): Key findings and outcomes from the benchmarking exercise: Finance process cost as % total cost was below average ERP just implemented – best practice questionnaire identified further technology improvement opportunities to close the performance gap Large proportion of finance cost was financial planning & analysis – analysis of best practice gaps & further detailed analysis should realise savings Council likely to achieve average performance by implementing IT and process improvement opportunities identified during exercise (plugging the gaps in capabilities and maturity levels) due to limited scale, it would be necessary to adopt shared services with others to achieve world class performance © 2009 Perform! World Limited. All Rights Reserved.

Case study #1: four key measures Scale of opportunity for savings if achieved average or world class performance Very high F P & A cost - indicates a strong potential area to target for savings Council could achieve average by implementing identified best practice IT and process changes Council could achieve world class by adopting shared services © 2009 Perform! World Limited. All Rights Reserved.

A case study #2 (NHS organisation): Key findings and outcomes from the benchmarking exercise: Finance cost as % total cost was between average & world class Based on the high level metric above, initially thought performance was good but other detailed metrics revealed a different story Productivity at transactional level was relatively poor eg invoices processed per FTE (productivity and unit cost) Proportion of FTE involved in GL activity was very high due to decentralised environment- an area where detailed analysis would reveal significant duplication of effort & inefficiencies Best practices capability & maturity questionnaire revealed high level of improvement ideas that had not been considered yet in their IT and process improvement change programme Conclusion that organisation was high value/ low transactional in nature, hence mixed benchmarking messages emphasising need to use a balanced set of metrics with capability to drill down on the detail to fully understand capability and maturity levels © 2009 Perform! World Limited. All Rights Reserved.

Case study #2: four key measures High level of relevant best practices that were not in the pipeline for change yet High GL and reporting cost indicating excessive decentralisation and duplication of effort High level of manual linkages between systems indicating inefficiencies in IT Below average productivity on transaction processing like invoices processed per FTE © 2009 Perform! World Limited. All Rights Reserved.

How we help you As well as providing you with the report, we work with you to present the findings: We compare current state performance versus chosen benchmarks We help you understand your capabilities and level of maturity We help you validate and sense check the results We identify the key trends and messages with you We provide you with a balanced set of metrics to aid your decision-making We can add meaning to the results and help identify the next steps © 2009 Perform! World Limited. All Rights Reserved.

If you would like more information please contact Jonathan Russell Perform! World Limited Tel +44 (0) Mobile: Thank you © 2009 Perform! World Limited. All Rights Reserved.