Cloverleaf and TeamTrack Teresa Franklin Trnsport Product Manager October 9, 2007

Cloverleaf Overview

Cloverleaf Web site developed and hosted by Info Tech – Trnsport information and software updates Newsletters, TRTs, Contacts, Status Reports Call Tickets, TMRs, Work Plans, Ballot Hosts TUG web site and several List Servers NGT Forum and web Trnsport preview site access Much more… Are you a member? To request a Cloverleaf Account, send an to:

Standard Documents on Cloverleaf Current and past Fiscal Year MSE Work Plan Agency Implementation Status Matrix Agency Status Report Maintenance Status Report Supported Releases Platform Status TTF Meeting Minutes

Public Home Page Become a Member

Member Home Page

web Trnsport Page

NGT Forum Index

NGT Proposal Forum

Submit Support Request

Browse Call Tickets

Browse TMRs

Welcome to TeamTrack

TeamTrack Advantages Ability to submit your own call ticket (CT) and obtain the CT number in real time At-a-glance view of all outstanding call tickets and TMRs reported by your agency Add notes and attachments to your agency CTs and TMRs Used by Beta sites to log pre-release issues Used by TTF for Action Item tracking, review of CTs, TMRs Pending Enhancement: view items logged by other agencies Cloverleaf CT and TMR browsers will remain to allow access to issues reported by all agencies

TeamTrack Basics To access TeamTrack, go to: Each Cloverleaf member is notified, via , of their user name and password. User name same as Cloverleaf ID but a different initial password Agencies determine who at their agency can submit call tickets as well as modify call tickets and TMRs Report TeamTrack issues to:

Solutions Toolbar Item List Frame

TeamTrack Solutions Toolbar Home – Return to Home Page listing all active items for your agency Submit – Log a new Call Ticket or Support Request. TMRs are created by Info Tech as needed. Search - Search for items by keyword, item number, product, or other criteria Reports - Opens the Report Maintenance page containing list of available reports. Reports contain links to item detail

Organization and Contact fields will be pre-populated, based on your login. Call Ticket Type: Enhancement General Maintenance Error Warranty Error Title – Summary of issue Description – Fully describe the issue being reported Priority – Urgent/Critical, High, Medium. Low Product – Select module from the drop-down list Release – This drop-down list is dependent upon the Product value Client OS – Select the operating system for the computer involved Required Call Ticket Fields

For issues being reported from a Client/Server environment, complete these platform fields. Default Region is Production, change if this issue is regarding your Test or Future region

Once your call ticket is submitted, a similar summary screen will be returned, including the new Call Ticket Number. Customer Support will be notified of this new support request and begin working on the resolution. Actions: add comments, files and link related items

To exit TeamTrack properly and release the concurrent license, select the Exit link in the top right of any screen.

Questions? TeamTrack Contact Information –Darleen Randall, Customer Support Oversight or

Cloverleaf and TeamTrack Teresa Franklin Trnsport Product Manager October 9, 2007