1 Prepared by Tasha Boone and Megan Kindelan Presented by Joanne Dickinson UNECE Work Session on the Communication of Statistics U.S. Census Bureau 2010 Census Integrated Communications Campaign

2 Presentation Outline I.Campaign Introduction II.Campaign Design III.Campaign Management IV.Contract Management V.Questions

3 Campaign Introduction

4 Campaign Design - Build on success of Census An integrated approach - Three goals: Increase mail response Improve accuracy and reduce the differential undercount Improve cooperation with enumerators

5 Campaign Design Who is the contractor?  DraftFCB, New York  14 Major Subcontractors  Hundreds of Additional Contractors What type of contract is this?  Fixed-Price Performance Based What is the estimated budget?  $370 million

6 1. Awareness Phase January - February % of advertising dollars 2. Motivation Phase March - April % of advertising dollars 3. Non-Response Follow-Up Phase May - June % of advertising dollars *Rapid Response efforts, targeting areas with response rates below the national average, were integrated throughout all campaign phases with a budget of $35 million. *Phases 1 and 2 were national and focused on blanketing the country with census advertising, paying special attention to hard-to-count areas. Phase 3 was targeted to local areas with low mail-back response rates. Campaign Design Campaign Phases

7 Campaign Management Campaign Structure National Partnerships National & Local English Language Paid Media Public Relations Census in Schools IN-CULTURE, IN-LANGUAGE LOCAL OUTREACH MASS COMMUNICATIONS NATIONAL OUTREACH Targeted Public Relations 15% of the population across 28 languages at $88M 85% of the population at $82M Census in Schools (in language) Targeted Advertising (AIAN, Asian, Black, Emerging, Hispanic, Legacy, NHPI, Puerto Rico) Regional Partnerships

8 Campaign Management

9 Contract Management Contract Management Process: Market Research  Request for Proposal Process  Evaluation and Selection Process  Contract Award Integration between staff internally (Project Management Office, Contractor Officer Technical Representatives, Program Managers, Acquisition Staff), with stakeholders (Congress, Partners, Oversight Entities, Advisory Committees), and with contractors was key to our success

10 Questions 1.How do we craft a media plan for 2020 to produce a lifestyles- based media buy? 2.Does the atomization of media provide an opportunity to target our messages by lifestyle attributes? 3.How do we continuously update our communications program to stay abreast of changes in the industry, such as the changing media landscape and the increasing emphasis on digital media? 4.Should we structure the contract the same way in 2020? 5.With an online questionnaire option in 2020, how do we implement a successful outreach campaign to hard-to-count audiences with limited or no Internet access?