1 © 2012 3PD, Incorporated | All Rights Reserved.1 3PDirect – Express Operations July 22, 2013 3:30 PM.

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Presentation transcript:

1 © PD, Incorporated | All Rights Reserved.1 3PDirect – Express Operations July 22, :30 PM

2 © PD, Incorporated | All Rights Reserved.2 Agenda Attendance “Daily Activity” Report Good News & New Customers Update Metrics Review Opportunities for Improvement Golden Rules Review

3 © PD, Incorporated | All Rights Reserved.3 Missed the Call Last Week

4 © PD, Incorporated | All Rights Reserved.4 Express Daily Activity Results

5 © PD, Incorporated | All Rights Reserved.5 Specialty Daily Activity Results

6 © PD, Incorporated | All Rights Reserved.6 STH Daily Activity Results

7 © PD, Incorporated | All Rights Reserved.7 Good News and Customer Update ModLoft has expanded service and volume starting to increase. First test shipment with Best Priced Furniture Major meeting with Lovesac Internet business exploding on new website Sep Frank discussions regarding performance and need to improve 3PDirect operations adding Ops Managers to support business Identified 102 operating locations for Pilot AJ Madison looking to test in November Meeting with Samsung for kickoff New report to print shipping labels for Express & STH by route

8 © PD, Incorporated | All Rights Reserved.8 Metrics Review

9 © PD, Incorporated | All Rights Reserved.9 Opportunities for Improvement Northeast market requires adding clerical dispatch to improve communications to (Pottery Barn) stores to help Carolyn Smith and Eddie Lewis. Lovesac complains that we are not calling customers to confirm a delivery day, and if required not providing a 4 hour window. Labeling issues – each piece must be labeled, no pallet should have multiple labels (unless the boxes are loose). Open order showing OHD, which are actually closed. Orders must be routed in Appian and delivered using Mobile app 100% Stop manually reverting jobs to RAP Delete route Control F12 DO NOT close Not-at-Homes (attempts) manually

10 © PD, Incorporated | All Rights Reserved.10 Golden Rules Look at the 3PDirect Notification Report Daily Use Appian to Route EVERY Job Use the Mobile App to pickup and deliver EVERY Job Label each moveable Item one time Scan each Label Capture Pictures of Exceptions Capture a Signature & Name on every tender No Set Offs at any dock other than Forward Air Use the 3PDirect CC Rate Table for Settlement (no supplementation) Use the 3PDirect Fuel Schedule for Settlement There should be No Status Changes (manually) in Dispatch Office Print Labels from Web, not Dispatch Office Attend Training / Learning Center Certification Raise Your Hand if you have questions Call customer and confirm pickup and delivery windows

11 © PD, Incorporated | All Rights Reserved.11 Copyright © 2012, 3PD, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from 3PD, Inc. Discussion