September 23, 2010

Chris Turnbull, M.S., CBCP Sr. Business Continuity Officer Corporate Security & Business Continuity (GSDSO) Samantha Steenkamp-Farrell, PgD Training Officer Corporate Security & Business Continuity (GSDSO)

Effective Risk Management enables your unit to implement its work program. By the end of this session, you will: Understand the key tenants of leadership in crisis Understand the Risk Management Process used to assess different kinds of risk Practice risk management methods and crisis leadership techniques through a table-top case study.

1) Establish Structure 2) Manage Relationships 3) Balance Risk 4) Make Decisions Four Expectations of Leader

1) Establish Structure Four Expectations of Leader

Incident Command OperationsLogistics Planning & Intelligence Finance Facilities Security IT Telecom IBRD Work Program IFC Investment Operations Communication HR Travel Health Care & Feeding Message Center Budget Payroll Insurance Procurement Communications

Emergency Management Team (EMT) members know and work with each other EMT members understand their roles and responsibilities EMT members are free to challenge decisions EMT members represent the interests of various stakeholders

1) Establish Structure 2) Manage Relationships 9 Four Expectations of Leader

Transparency Commitment Empathy/Caring Expertise Northwestern University, Kellogg School of Management

1) Establish Structure 2) Manage Relationships 3) Balance Risk Four Expectations of Leader

Decisions are highly consequential affect core values and interests price is high Decisions are likely to contain genuine dilemmas that can be resolved only through trade-off choices, where all options entail net losses Major uncertainties about issues and possible impact of options Must be made relatively quickly

1) Establish Structure 2) Manage Relationships 3) Balance Risk 4) Make Decisions Four Expectations of Leader

Look before you leap or He who hesitates is lost

RPG hits your office: Stay in or evacuate? Your vehicle is headed toward a demonstration on the WBG: Avoid them or engage them? Earthquake hits the capital, you are in a skyscraper: Stay in or evacuate? Rumor of militia advancing on the capital: Shelter in capital or relocate?

Kabul, Afghanistan

Threat Those things that may harm us. Risk The probability of being harmed by a threat.

Analyze Risk Assess Vulnerabilities Identify Threats Assess Work Program

Review and Update Decide on Plan Determine Options Accept Control Avoid Transfer

Phone Initial Phone Call

The reason you are here One of the most under developed aspects of crisis leadership