VETERANS BENEFITS ADMINISTRATION Sept 2015 Stakeholder Enterprise Portal

VETERANS BENEFITS ADMINISTRATION 1 Stakeholder Enterprise Portal Agenda Introduction Overview of SEP – Representation Requests – Representative Dashboard – VSO Work Queue Walkthrough of Compensation Application Resources Points of Contact Digits-to-Digits (D2D)

VETERANS BENEFITS ADMINISTRATION 2 Stakeholder Enterprise Portal Agenda Enterprise, Access, and Integration, EA&I (Formerly VRM)

VETERANS BENEFITS ADMINISTRATION 3 Stakeholder Enterprise Portal

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 4 Secure web-based (Internet) portal URL: Electronic way of doing business with the VA Users are external business partners who support Veterans Veterans Service Organizations Attorneys Claim Agents

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 5 Current Features: – Access to the Integrated VA Form EZ (Prepare and Submit) – Access to VA forms 686c and 674 (Prepare and Submit) – Representation Requests, VA Form (Accept or Decline) – SEP Representative Work Queue – Claim Status to include Intent to File and Upload Supporting Evidence – Unauthenticated Chat (for Registration and Log In Difficulties) – Authenticated Chat

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 6 Current Features (cont.): – Views of the Veteran: – Payment History – eBenefits Profile – Veteran’s Representative – Benefits Summary (Current Benefits) – Disability Summary (Rated and Pending Disabilities) – Dependent Information – Ancillary Benefits

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 7 Representation Requests (User Guide Sections 5.0 – 5.4) The Representation Requests page (tab) is used to review and accept (or decline) electronic requests. Once a request is accepted, a representative has access to the Veteran’s information through SEP.

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 8 Representative Dashboard (User Guide Sections 6.0 – 6.6) The Dashboard page (tab) is used to search for a Veteran. Once a Veteran’s record is found the Representative can access certain information.

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 9 Representative Dashboard (User Guide Sections 6.0 – 6.6) Currently there are eight (8) actions that can be taken. The information provided is read only. The two (2) Actions used to provide additional evidence on an existing claim or to submit a new claim are: Claim Status – upload documents to support the Veteran’s claim Online Forms – access the Compensation and Dependent applications

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 10 VSO Work Queue (User Guide Sections 8.0 – 8.1) The VSO Work Queue is used to search for electronic applications that have been started, but not submitted. The application may have been started by the Veteran using eBenefits or by a Representative using SEP.

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal 11 Resources: – SEP FAQs – SEP User Guide content/sep/assets/downloads/SEP_User_Guide_July2015.pdf

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal 12 Questions? Feel free to contact us! Colleen Powell (601) or

Digits-to-Digits (D2D) Business Lead: Stan Moran

VETERANS BENEFITS ADMINISTRATION Increasing and Improving Self-Service Access to Partners 14 Benefits: Allows VSOs to submit electronic claims from their CMS directly into VBMS Eliminates the need to print and mail hard copies to VA to submit claims Allows partners to leverage their investments in CMS systems Reduces submission times VSO Claims Management System (CMS) Regional Office VSO Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only Pilot Production (in progress) Currently in Pilot Phase National Rollout deployment scheduled to start Fall 2015

VETERANS BENEFITS ADMINISTRATION VA Forms Currently Supported by D2D VA Form EZ – Application for Disability Compensation and Related Compensation Benefits VA Form – Appointment of Veterans service Organization as the claimants representative VA Form – (Data Only) Intent to File a claim for Compensation 15

VETERANS BENEFITS ADMINISTRATION Additional Information Please visit the D2D public-facing web site for Frequently Asked Questions (FAQs) and for more information: Your Primary D2D Points-of-Contacts (POCs): D2D Mailbox: 16