VETERANS BENEFITS ADMINISTRATION October 2015 Stakeholder Enterprise Portal

VETERANS BENEFITS ADMINISTRATION 1 Stakeholder Enterprise Portal Agenda Introduction/Overview How SEP Interacts with VBA Systems Office of General Counsel (OGC) Rights How to Access SEP Basics: – Representation Requests – Representative Dashboard Current Forms Veteran Profile – VSO Work Queue Walkthrough of the Compensation Application Resources Points of Contact Digits-to-Digits (D2D)

VETERANS BENEFITS ADMINISTRATION 2 Stakeholder Enterprise Portal Agenda Enterprise, Access, and Integration, EA&I (Formerly VRM)

VETERANS BENEFITS ADMINISTRATION 3 Stakeholder Enterprise Portal Access Channels for Electronic Claims Submission

VETERANS BENEFITS ADMINISTRATION 4 Stakeholder Enterprise Portal

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 5 Secure web-based (Internet) portal URL: Electronic way of doing business with the VA Users are external business partners who support Veterans Veterans Service Organizations Attorneys Claim Agents

VETERANS BENEFITS ADMINISTRATION 6 The name in the database must match your PIV badge exactly (includes middle initial or name). If the name is different on the user’s PIV badge than in the OGC Accreditation Database, the user needs to send an with the corrected information to Updates take 24 hours to be reflected in the database. Before registering for SEP: A user will review his or her name in the Office of General Counsel’s (OGC) Accreditation Database pps/accreditation/ Office of General Counsel (OGC)

VETERANS BENEFITS ADMINISTRATION 7 OGC Permissions Another OGC consideration is permissions. The leadership of each Veteran Service Organization decides how the permissions of an individual Representative will be set within the OGC database. A Representative may be given permission to: – Accept or decline an electronic VAF – Submit a compensation application on behalf of the Veteran NOTE: These are separate permissions - a Representative may have permission for one, but not the other. If a user feels his or her permissions are not set up properly, the user must coordinate with each organization and the OGC Accreditation to have this changed. OGC Accreditation can be contacted at Office of General Counsel (OGC)

VETERANS BENEFITS ADMINISTRATION How To Access SEP SEP Access (User Guide Sections 4.0 – 4.3) Currently there are two (2) ways to access SEP: Personal Identification Verification (PIV) Card Norton Symantec Level 3 remote Proofing Authentication 8

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 9 Representation Requests (User Guide Sections 5.0 – 5.4) The Representation Requests page (tab) is used to review and accept (or decline) electronic requests. Choose specific search criteria to find requests that pertain to the VSO.

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 10 Representation Requests (User Guide Sections 5.0 – 5.4) When a search is run, the search results display at the bottom of the page. For details about a Veteran click the Veteran’s name. Representatives with permission to accept or decline requests will see the options on the details page.

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 11 Representation Requests (User Guide Sections 5.0 – 5.4) Once a request is accepted, a Representative has access to the Veteran’s information through SEP.

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 12 Representative Dashboard (User Guide Sections 6.0 – 6.6) The Dashboard page (tab) is used to search for a Veteran. Once a Veteran’s record is found the Representative can access certain information.

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 13 Representative Dashboard (User Guide Sections 6.0 – 6.6) Currently there are eight (8) actions that can be taken. Information provided is read only. The two (2) Actions used to provide additional evidence on an existing claim or to submit a new claim are: Claim Status – upload documents to support the Veteran’s claim Online Forms – access the Compensation and Dependent applications

VETERANS BENEFITS ADMINISTRATION Basics - Available Forms Representative Dashboard (User Guide Sections 6.0 – 6.6) – Current Forms (accessed from Actions - Online Forms) Application for Disability Compensation (21-526EZ) Declaration of Status of Dependents (21-686c) – Integrated forms Veteran's Application For Increased Compensation Based On Unemployability ( ) Statement In Support Of Claim For Service Connection For Post-traumatic Stress Disorder (PTSD) ( , a) Application for Automobile or Other Conveyance and Adaptive Equipment ( ) Request for Approval of School Attendance (21-674) VR&E – Education/Vocational Counseling Application ( ) VR&E – Disabled Veterans Application for Vocational Rehabilitation ( ) 14

VETERANS BENEFITS ADMINISTRATION Basics - Veteran Profile Representative Dashboard (User Guide Sections 6.0 – 6.6) View only Veteran Profile Information: Payment History Additional Benefits Summary Disability Summary eBenefits Profile Dependent Summary Representative 15

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 16 VSO Work Queue (User Guide Sections 8.0 – 8.1) The VSO Work Queue is used to search for electronic applications that have been started, but not submitted. The application may have been started by the Veteran using eBenefits or by a Representative using SEP. Choose specific search criteria to find work items that pertain to the VSO.

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 17 VSO Work Queue (User Guide Sections 8.0 – 8.1) When a search is run, the search results display at the bottom of the page. The Veteran’s file number will be shown when you click on the Veteran’s name.

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal Overview 18 VSO Work Queue (User Guide Sections 8.0 – 8.1) Currently, there is no direct access to the application from the Work Queue. The user must: Return to the Dashboard Search for the Veteran Access the application from the Actions option “Online Forms”

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal 19 Resources: – SEP FAQs – SEP User Guide content/sep/assets/downloads/SEP_User_Guide_July2015.pdf

VETERANS BENEFITS ADMINISTRATION Stakeholder Enterprise Portal 20 Questions? Feel free to reach out to us! Colleen Powell (601) or

Digits-to-Digits (D2D) Business Lead: Stan Moran

VETERANS BENEFITS ADMINISTRATION Increasing and Improving Self-Service Access to Partners 22 Benefits: Allows VSOs to submit electronic claims from their CMS directly into VBMS Eliminates the need to print and mail hard copies to VA to submit claims Allows partners to leverage their investments in CMS systems Reduces submission times VSO Claims Management System (CMS) Regional Office VSO Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only Pilot Production (in progress) Currently in Pilot Phase National Rollout deployment scheduled to start Fall 2015

VETERANS BENEFITS ADMINISTRATION VA Forms Currently Supported by D2D VA Form EZ – Application for Disability Compensation and Related Compensation Benefits VA Form – Appointment of Veterans service Organization as the claimants representative VA Form – (Data Only) Intent to File a claim for Compensation 23

VETERANS BENEFITS ADMINISTRATION Additional Information Please visit the D2D public-facing web site for Frequently Asked Questions (FAQs) and for more information: Your Primary D2D Points-of-Contacts (POCs): D2D Mailbox: 24