Change Management Fundamentals – The 20% you need to know which will make you know more than 80% of your colleagues

John Westworth

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How to drive Office 365 adoption?

Source: flickr.com/photos/skrubu/ / Be able to use some simple models to explain Why change management is important What planning is important but the plan isn’t What’s the magical missing ingredient Objectives

Most projects fail According to an IBM study, only 40% of projects meet schedule, budget and quality goals. Geneca, a software development company, noted from its studies that 75% of project participants lack confidence that their projects will succeed.’ McKinsey recently found that ‘while an increasing number of non-IT executives give IT a score of 61% for basic services like and laptop support, only 26% rank IT high in the most vital area of proactively engaging with business leaders on new ideas or systems enhancements.’ The Portland Business Journal found “Most analyses conclude that between 65 and 80% of IT projects fail to meet their objectives, and also run significantly late or cost far more than planned.” Canadian study stated: “Bad communications between parties are the cause of IT project failures in 57% of cases they studied.” KPMG New Zealand found ‘…and incredible 70% of organizations have suffered at least one project failure in the prior 12 months and 50% of respondents indicated that their project failed to consistently achieve what they set out to achieve.’

We underestimate the effort required

Change is hard

Why change management?

Where to start ? Source: flickr.com/photos/paojus/ /

Change Ingredients PeopleProcessTechnology Mystery Ingredient Change

People

Core Team: Responsible for O365 wide initiatives RoleResponsibilities Project ManagerOversees entire rollout, from pre-launch project planning and assignments to execution and success assessments Executive SponsorPlays an essential role in championing Office 365 throughout the organization ChampionsBuild Office 365 awareness, understanding, and engagement across the organization. Support LeadEnsures the employees are able to get the support they need pre, during and post deployment Training LeadEstablishes a thorough understanding of Office 365 and its intended use among end users. Communication LeadOversees the development, approval and delivery of companywide communications. Community ManagerManages day-to-day network activity and helps project manager with Yammer rollout strategy

People

Process

Name of Usage Scenario: Buddy/ Mentorship program Owner: John DoeTarget Team/Department: HR 2. Objectives of use case: Increase engagement of the program Increase collaboration among mentors/ mentees 4. Steps to achieve this: Create a group in the Social Portal and direct all employees to ti Use this group as a medium for communication Nominate SMEs for domains Connect SMEs with Mentees Not replacing the existing program but complementing 3. Success criteria: # of posts in group Satisfaction level from the program – will be measured with a survey Time Period: 2016/ Sep 1.Current Challenges: Engagement level is based on 1-1 meetings No way to exchange experience and connect to Subject Matter Experts

Technology

Purpose

Source: flickr.com/photos/stevendepolo/ What to do now?

Change Checklist Vision ⇒ Confusion Involvement ⇒ Sabotage Communication ⇒ Misunderstanding Skills ⇒ Anxiety Incentives ⇒ Resistance Resources ⇒ Frustration Plan ⇒ Disorganised Sponsorship ⇒ Disinterest Reinforcement ⇒ Regression Desire ⇒ Apathy

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Questions ? Source: flickr.com/photos/f-oxymoron/

John Westworth