IT Priorities Minimize CAPEX Maximize employee productivity Grow the business Add new compute resources real- time to support growth Meet compliance requirements Business continuity and disaster recovery protection Manage change Upgrade aging IT infrastructure Manage IT infrastructure and growth without adding staff Optimize server utilization Ensure disaster recovery protection Focus staff on growth initiatives Business Priorities

IT Priorities How can I monitor and mange my growing number of servers and network devices without adding IT staff? How do I get my limited IT staff to spend more time on growth initiatives and less time on routine tasks? Network and Server Management & Monitoring Address Many IT Priorities How can I do a better job of making sure our business applications and networks are running at all times, and minimize downtime when a server or network device goes down? How can I ensure my server and network devices are as secure as possible with the most current patches and upgrades installed? How can I ensure my servers are secure from security threats?

Server Management & Monitoring Management and Monitoring –Manage a businesses on premises servers –EarthLink corrects server issues until resolution, including the call out for parts replacement and repair Basic – Covers the Windows OS (covers white box and VM) Standard – Covers Windows OS and also the hardware (enterprise class HP, Dell, IBM) Option for Monitoring Only or Security Only –Monitoring - Ping for up/down status –Security – Patch and AV - compliments Endpoint Management & Security Optional Services: −Backup and Recovery (provided by HP LiveVault) OS and Hardware Supported: –Hardware: Enterprise Class HP, Dell, IBM –OS: Windows, VMware ESX (standard only) –Active Directory Management

Server Management & Monitoring Features Monitored Only Managed & Monitored Basic Managed & Monitored Standard 24x7 Staffed Monitoring  Administrative Access to Dashboard  Event Notification (Notify Only)  Event Management (Receive, Log, Classify & Track)  Asset Tracking (Dashboard)  Anti-Malware (Anti-Virus/Spyware) Protection  Incident Management, Remediation & Root Cause Analysis  Windows Security Patch Management  Software Distribution  Enterprise Change Management (SSAE 16 SOC-2 Certified)  Active Directory Management  Basic Login Scripts  NTFS & Shared folder & file permission management  OS & Networking Service Management  Problem Management & Exception Reporting  Planned and Unplanned Maintenance  Configuration Management  Proactive Hardware Monitoring & Management  Offsite Backup & Recovery Optional

Server Management & Monitoring Are you considering moving all or some of their servers to the Cloud in the near or long term? EarthLink Cloud Hosting, we can manage your servers in the Cloud and manage your on-premises servers On-premises servers can be migrated to the Cloud on a phased approach that you control

Network Management & Monitoring Both Monitoring and Management of a businesses on-premises devices −Supports: Load Balancers, Network Firewalls, Network Routers, Network Switches, SSL VPN Concentrators, WAN Accelerators and Wireless Access Points −24x7 monitoring of all devices −EarthLink corrects device issues until resolution, including call out for parts replacements and repairs −Network monitoring and management tools installed and configured −Provides a real-time web interface for viewing state of devices, with metrics & reports Monitoring for customers on-premises SAN −Includes 24/7 monitoring services portal for viewing metrics and reports −Earthlink notifies customer of faults Service Levels −Basic and Standard Service levels with features detailed in following slides

Network Management & Monitoring Features Features BasicStandard 24x7 Staffed Monitoring – Tier 3 Network Support  Configure Simple Network Management Protocol (SNMP) network Devices  Asset Tracking - Network Documentation – Network Diagram and Inventory  Configure Tools to recognize managed devices  Incident Management  Access to Dashboard  Monitor Device Status – Proactive Hardware Monitoring  Ad-hoc device reporting  Change Management (SSAE 16 SOC2 Certified)  Integrated Response Center (IRC) Case Tracking & Reporting  Event Management (Receive, Log, Classify & Notify)  Client-specific Escalation & Notification Procedures  Exception Reporting  Configuration Management  Problem Management & Root Cause Analysis (RCA)  Planned and Unplanned Maintenance & Remediation  Proactive Hardware Monitoring & Management  Four (4) hours of service per month  Technical Contact Escalation  Supplier & RMA Management  Circuit Remediation with Telco 

Server and Network Management & Monitoring – Key Benefits Predictable OPEX −Avoid hiring and training additional IT staff to manage/monitor network devices and servers Improve Network Reliability and Performance −EarthLink rapidly identifies and corrects network issues −Keep business running without interruptions −Better customer experience −Keep employees productive Network Visibility −Portal provides real-time awareness of server status −Metrics and reports to improve planning process Redeploy IT staff −Focus IT staff on business building projects