Telecom capabilities in Oracle Universe 1

2 Oracle Practice Snapshot Horizontal Applications 1.Oracle E-Business Suite 11i, R12, PeopleSoft 8.3, 9.0,9.1 3.Siebel 7.x, JD Edwards – XE & E1 Industry Applications 1.Oracle Life Sciences 2.Oracle Utilities New Dimension Applications 1.OTM 2.Demantra Analytics 1.OBIEE 2.Hyperion Global Rollout Implementations, Configuration & Development Design & Product Blue Print Application Management/ Operations Consolidation Upgrade and Migration Assessment Services Oracle Technologies 1.SOA & BPM 2.Portal and Content Mgmt. 3.IDM 4.Database11g Co Development Deployment & Maintenance A strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions. Investment in Oracle Solution labs to accelerate product development & solution capabilities Oracle Partnership Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components Strategic Enablers

3 Our Vertical Representation Hitech and MfgLife SciencesRetail and CPG Vertical Customers Products & Solutions Siebel AECM – FDA Integration for Medical Devices reporting, Siebel for BA/BE studies, InHouse © Oracle Life Sciences, EBS. PeopleSoft, JDE, Demantra, Siebel, Hyperion, OBIEE, Fusion and DBA Fabless Mfg., VSOE, Shipment Solution, Contract Management Solution & InHouse © Oracle EBS. PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA Track & Trace, Merchandizing and Point of Sale Solution Retek, EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

4 Our Vertical Representation Vertical Customers Products & Solutions BFSI End-to-End integrated Insurance solution EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA Travel and Logistics OTM, Oracle E-Bus, PeopleSoft, Siebel, Hyperion, OBIEE, Fusion and DBA Media and Communications Siebel, Oracle EBS, PeopleSoft, Hyperion, OBIEE, Fusion and DBA Govt Case Management Solution and PIIMS Solution on Siebel Siebel, EBS, PeopleSoft, Hyperion, OBIEE, Fusion and DBA

Oracle Relationship – Step Change Partnership Practice Development Initiatives Focused Training and Certification Drive Product Awareness sessions – WOWs OPN Lab Solution Enablement Activities Co-Development and Beta Testing Investments 5

Oracle Universe – Analyst Talk 6 HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics… received very strong marks on value for the money from its client references. HCL A Strong Performer “HCL collaborated with Oracle to architect and implement one of the first E- Business Suite R12 solutions in the solar industry. As an Oracle Certified Advantage Partner, HCL provides customers like Solfocus with a competitive edge in leveraging industry expertise along with the in-depth knowledge of Oracle Application features and functionalities,” - Doug Kennedy, Oracle SVP of WW Alliances and Channels

Telecom in HCL 7  Leading offshore IT service provider in Telecom  technology & domain consultants  Micro verticalization strategy for deeper domain understanding and leadership  Dominant player in the Telecom technology Vendor micro-vertical  Investments in future growth areas – VoIP / IMS, UC  Transformational deal with a leading Tier 1 CSP in Europe  12+ year of engagement with a leading Networking OEM Highlights Revenues - $ 272 M (12.5% of HCL Tech Revenues) Practice Evolution Legacy Networks Hybrid Networks AII IP 1980s 1990s 2000s Current Stallion-Digital PBX Tusker – PC based Telex Protocol Stacks (ISDN/QSIG/MGCP) HP Ovintegration L2 Switches, RAS Media Gateway 2G GSM IPv4 Messaging – SMS OS for network Equipment NMS SIP based Solutions Web based Solutions QoS policy tool Billing Solution Home Gateways IPv6 3G Test Suite Stack Up VAS WiFi IMS Diameter Stack Unified billing solution WiMAX NG NMS ProductServicesSolution HCL’s Telecom Practice Migration and Testing Consulting and System Integration ADM, Infrastructure Services Wireless Solutions VOIP Solutions Mobility SolutionsOSS/BSS Next GenerationNetworks Telecom Service Providers

Telecom Service Offerings 8

Oracle Universe – Telecom Clients 9 Implementation of Siebel Analytics One of the largest clients of HCL; Complete Application Support and Maintenance of Siebel, Peoplesoft and Oracle Incentive Compensation. Implementation of Oracle EBS R12 and Siebel 8.0; Data migration from SAP to Oracle and Goldmine to Siebel; Data integration using Oracle AIA Implementation of Peoplesoft CRM 8.9;Integration of the CRM solution with Order Management and 3 rd party applications. Support of Oracle EBS; Database upgrade from 9i to 10g; Implementation of Oracle Warehouse Builder; Platform migration from AIX to Linux Implementation of Siebel 7.5 product Configurator; Data mapping between legacy applications and Siebel Upgrade from Peoplesoft 8.3 to 8.9 and also of People tools from 8.43 to 8.46

AN ORACLE CASE STUDY Industry: Telecom Service Areas: Application Implémentation, Oracle DWHS Support, Upgrade, Maintenance, Help Desk; Database upgrade; Apps DBA Support; Testing Topology: Oracle Apps 11i; Oracle Database 9i, 10g; Oracle Warehouse Builder(10g); RICE (Reports, Interfaces, Customizations, Extensions); Financial, CRM, OM & Distribution modules The largest provider of conferencing services in Europe CLIENT Established as a stand-alone business unit in 1995 to focus on the growing opportunity in audio, video and data conferencing services; Today, a global company employing approx 2000 people with 1.4 million customers; Following the adoption of a global strategy in 1998, established businesses in France, Germany, the Netherlands, Italy, Japan, Hong Kong, Australia, USA and the UK; Headquartered in London, has two operational units based in the UK managing the global business in Europe, Asia and Australia. CHALLENGES / OBJECTIVES  The challenge of integrating a large portfolio of services from various HCL business centers including application management, data warehousing, business intelligence, help-desk services, testing, etc.  Transition from third party individual contractors to the HCL team  Mitigate cross-cultural conflicts by undertaking intensive training on work ethics and client interfacing skills  To display on-the-spot problem solving and client handling skills as there have been a plethora of issues arising directly from the end-users  To reduce the cost of IT infrastructure THE SOLUTION Despite the challenges, our relationship with the client has been strengthened through the years achieving 100% SLA compliance. Array of services includes:  Onsite Functional and Technical support of Oracle Applications, Financials, and CRM modules  Oracle Express and OFA support; Testing Services  Data warehouse – Design, Build and support  Oracle Applications Database administration We offered the following services for the OEBS 11i Performance Tuning / Migration:  Cross Platform Migration of the Oracle E-Business Suite 11i from Higher end UNIX (AIX 4.3.3) to Linux 3.0 ES. This migration was mainly initiated to reduce the cost wrt OEBS 11i  Improved the performance of the Database - mainly Month End Bill run Closure - oReconfigured EMC SAN by removing shared disks and allocated new disks not shared across GL, AP, AR and VBA (custom schema) oIO on the system was too high and Month Bill run report like Mass Allocation was taking more than 2 days to complete. After SAN reconfiguration and moving AP, AP, GL and VBA data files to multiple disks (not shared across each other), DB performance improved drastically Examples: oMass Allocation took less than 2 hours to complete after making the changes oB70 Move Data into Apps was completed in an hour when compared to 3 hours taken earlier oThe Auto Invoice Import program took only about 2.5 hours to complete the entire process oEnabled VLM Memory on Linux 3.0 ES for Larger SGA oPinned Frequently accessed packages in Oracle Memory for faster retrieval

Client Speak… RESULTS / BENEFITS  Substantial reduction in the client’s staff by effective outsourcing, leading to a reduction in operational cost by 50%! Our robust resource management model facilitated quick ramp up at very short notice, allowing the client to address any sudden requirements  Our ability to provide end-to-end IT services, meant the client had the advantage of consolidating the number of IT vendors servicing them, offering considerable savings in maintenance expense  Our capabilities in end-to-end IT services and our expertise in enterprise-wide IT program management made us the default choice for the client  Our Manual Testing Methodology enabled the client’s IT team track development related defects as well as evaluate project performance  We also institutionalized the documentation of each business process (prior to our engagement, this policy was rarely practiced)  Provided single point management of all infrastructure and DBA related WR The migration of our Conferencing Oracle Applications E-Business suite from a UK AIX/RS6000 infrastructure to a US LINUX/Intel based infrastructure posed a significant number of managerial, technical and logistical challenges. The three-man (HCL) Database Administration Team ably resolved all the challenges this major application migration posed them. The team utilized their technical skills, experience and applied their own original approach to resolve each of the challenges successfully and delivered the migration on time and on budget. - Andrew Gray, Globalization Programme/Project Manager, RLT Member ” “

A PEOPLESOFT CASE STUDY Industry: Telecom Service Areas: Application Implementation & Integration; Production Support Topology: PeopleSoft CRM 8.9; Enterprise Portal, Order Capture, Call Center Modules; Multi-Channel Interaction; Self Service Applications Producer of telecommunications products & services CLIENT Develops and markets telecommunications products and services for internet protocol (IP) telephony and video applications; Current flagship service, Packet 8 enables anyone with high-speed access to the Internet to sign up for Voice over Internet Protocol (VoIP) and videophone communications services at its web store; Currently holds 49 United States patents with additional patents pending; Had purchased PeopleSoft CRM 8.9 for communications and HCL was engaged to implement an integrated enterprise CRM application. CHALLENGES / OBJECTIVES The company had been using home-grown systems to cater to its diverse business needs. However, these systems were not integrated, and users therefore had to enter the same information manually in each of the various applications, thereby posing a challenge to them in serving customers better. Having purchased PeopleSoft CRM 8.9 for an integrated enterprise CRM application, the company was planning to primarily implement the following:  Enterprise Portal  Order Capture  Call Center  Multi-Channel interactions  Self service applications Broadly, the end-to-end implementation was expected to contribute to the scalability & integration of processes; improve the automation of tasks; reduce customer churn (a big challenge in the Telecom sector); and improve overall customer experience THE SOLUTION The HCL team analyzed the existing business strategy, drivers, IT applications, processes & challenges; Came out with High Level Business Requirement Documentation; Evolved the Solution Architecture for the CRM implementation; Assessed the Fit-gaps between the company’s processes & PeopleSoft CRM; Evolved a new process to manage Partner relationships; Defined detailed CRM solutions for each of the modules; Implemented/ Tested & Rolled out the application to multiple environments; and finally conducted Business User Training Workshops. There were four phases in the process - planning, analysis, development, and production & configuration, which led to  Building a robust CRM solution with the customer’s existing Web front application to acquire new customers and serve the existing customer base  Green field implementation replacing their existing Web front applications and CSR facing application  Providing integration touch points with PeopleSoft Order Management and third party applications for WIG, Provisioning, Billing, Level 3, etc. using PeopleSoft Integration Broker Through our tested & acclaimed methodologies we leveraged our offshore teams, which provided the client with a substantial cost & time-zone advantage, leading to reduced time-to-market and time-to-implement. Besides, this increased the scalability and enabled faster ramp up of project teams. The client also benefited through the setting up of common and uniform standards of delivery & management, which led to customer satisfaction.

Client Speak… It gives me great pleasure to thank you for your hard work and efforts in the successful launch of the PeopleSoft CRM support module. The smooth launch and successful operation of the post- launch service, reflects the quality of your work. Such dedication and performance is helping us raise customer service levels to existing and prospective Packet8 customers, and we extend our sincere thanks for your contributions. - Chairman & CEO “ ” RESULTS / BENEFITS  The delivered application provides scalability, significantly reducing ordering processing time.  Easy access to all customer transactions - Order, Billing, Cases etc. with tighter integration of Order Management & Revenue Management functions  Flexibility to add new products with no customizations, reducing the time required to launch new products  The implemented support module, reduced the number of tools Customer Support representatives access - from 12 to 2, significantly increasing the efficiency of operations  Self Service Support implementation has reduced calls to Support centers  Solution Management Implementation has encouraged customers to solve issues all by themselves  Introduced a number of sales channels and multiple support channels for customers  Leveraged ‘Better Business’ practices defined in the application, which have been optimized over several implementations, thus leading to customer satisfaction

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