ONETOUCH™ AT NETWORK ASSISTANT NEWS BRIEFING PRESENTATION (EMBARGOED UNTIL 6/6/12)

TROUBLE STARTS AT THE EDGE Most network trouble tickets start where the client device is connected to the network -Examples: PC, IP phone, printer, POS terminal, industrial equipment controller, medical imager Common issues -“doesn’t work,” “can’t connect,” “files unreachable,” “application unresponsive,” “the network is slow” 2

A NEW PARADIGM FOR TROUBLESHOOTING 3 Use 2 or more tools 47% of the time More than four hours required 28% of the time 48% of organizations average more than four hours to close trouble tickets Staff spends 25% of time solving problems 72% employ no standardized process 46% under pressure to reduce trouble ticket time 41% of issues require collaboration 19% require packet capture

SOLUTION Announcing the OneTouch™ AT Network Assistant: 4 Troubleshoots the most common network issues in about a minute from the client to cloud.

ALL-IN-ONE Handheld troubleshooter for Gigabit copper, fiber optic and Wi-Fi networks 5 Dual 10/100/1000 Mbps RJ45 ports SD memory card slot USB-A connector Li-Ion battery Rugged, field- hardened chassis Color touch-screen External antenna connection Built-in Wi-Fi adapter 10/100 Mbps RJ45 management port Activity LEDs Dual 100/1000 Mbps fiber optic SFP ports Micro-USB connector

Network performance from client to cloud 6

From the cable 7 To the Wired Infrastructure To the Wi-Fi InfrastructureTo the Gateway Network Services And including Local Services

8 Wi-Fi Performance Downstream Network Services

9 Wi-Fi Performance Upstream Network Services

10 Network Services Local Data Center Corporate Data Center Local Applications The Corporate CloudThe Public Cloud Discovery

TURN NOVICES INTO EXPERTS Standardized test scripts, “Profiles,” tailored for specific networks, services, apps and users 11

GET ANSWERS IN SECONDS 1-touch AutoTest 12

INTUITIVE USER INTERFACE Pass/fail indicators & performance breakdown 13

PERFORMANCE BREAKDOWN 14 Lookup Google = DNS Lookup 83ms TCP SYN (80) TCP SYN/ACK TCP Connect 75ms HTTP GET HTTP First Packet Data Start 83ms HTTP 200 OK HTTP 2 nd … n Packets Total Time 362ms Data Bytes 44K Rate 2.9Mbps

PROVE WI-FI NETWORK OPERATION Veri-Fi™ Wi-Fi test 15

ANALYZE WI-FI Networks, APs, clients and channels 16

PACKET LEVEL TROUBLESHOOTING Capture packets single ended and inline Cu/FO, aggregate, filter, slice 17 Analyze Captures on a PC or OptiView

STREAMLINE COLLABORATION Share captures and manage remotely 18

ADDITIONAL BUILT-IN TOOLS 19

CUSTOMER TESTIMONIALS 20 “very practical and versatile, easy to use, and capable to meet different levels of expertise and requirements. The ability to capture in inline mode and to save on external SD cards, is also of tremendous value.” “Wow – it really covers everything from basic cable testing to overall network performance on wired, wireless and fiber. So no matter what we face, we’re ready.”

The Value of OneTouch AT Troubleshooting

1 HOUR IN ABOUT A MINUTE 22 StepOneTouchTimeOld WayTime Wired TestAutoTest One Minute AutoTest Test-a-thon5 min Wireless Test Connect Veri-Fi Connect iPerf 1 min 5 min Application Response App Tests Protocol analyzer + user 30 min setup 15 min per app

PROBLEMS AUTOTEST CAN FIND 23

Demonstration Configure AutoTest

A NEW PARADIGM FOR TROUBLESHOOTING 25 Use 2 or more tools 47% of the time 63% take longer than one hour More than four hours required 28% of the time 48% of organizations average more than four hours to trouble tickets Staff spends 25% of time solving problems 72% employ no standardized process 46% under pressure to reduce trouble ticket time 41% of issues require collaboration 19% require packet capture Autotest: Finds most problems in one minute One hour of testing in a minute Replaces multiple tools and tests, trial-and-error troubleshooting Standardized testing for all techs Single tool to test from the cable to app performance In-depth wired and wi-fi testing Web remote interfaces speeds and simplifies collaboration (less phone tag) In-line packet capture saves time as compared to taps, mirroring, etc. Simple, detailed reporting