The New Reality: Complexity and Ambiguity in a Challenging Economic Environment Shared Assessments Summit 2012 Catherine A. Allen Chairman and CEO The Santa Fe Group ©2012 The Shared Assessments Program. All Rights Reserved.

Why The World Is More Complex Financial crisis and recession Unstable economies Unstable governments Technology “democratizing” the world Institutions undergoing radical change Globalization impact Global warming is real Loss of the middle class

New Skill Sets Are Needed Ability to deal with ambiguity Ability to manage through collaboration Strategic perspective with execution excellence Innovation and creativity Empathy Integrity Global experience and understanding

Concerns for Businesses & Other Organizations Increased competition from around the world Workforces with different needs and values Strategies for emerging technologies Information security and privacy compliance More natural disasters Volatile economies Talent attraction and retention Insourcing

Impact on Vendor Management Continued efforts to outsource and insource Importance of strategic relationships Emphasis on talent management Continued pressure to reduce costs Demand for flexibility Emergence of new regions, i.e., South America Leveraging technology to compete

Shared Assessments Summit 2012 Managing in complex and ambiguous times theme Outstanding keynote speakers on outsourcing, vendor risk management, compliance and innovation Inside scoop on the newly released ANSI/ISA/Shared Assessments PHI Project Dialogue with current and former regulators Panels on cloud, privacy, and information security

Shared Assessments Program Oversight Advisory Board Members  Marc Black, Target Corporation  Joyce Brocaglia, Alta Associates  Debbie Diener, Independent Consultant  Cathy Graef, Sonora Advisory Group  Ken Peterson, Churchill & Harriman  Deborah Prutzman, The Regulatory Fundamentals Group

Shared Assessments Program Oversight Advisory Board Members ( continued )  Mollie Shields-Uehling, SAFE-BioPharma Association  Lisa Sotto, Hunton Williams  Atul Vashistha, Neo Advisory  Phil Venables, Goldman Sachs  Bob Wilkinson, Citigroup, Inc.  Lee Zeichner, Zeichner Risk Analytics, LLC

Shared Assessments Program Oversight Shared Assessments Steering Committee  Chair: Niall Browne, LiveOps  Co-Chair: Shashank Modak, JPMorgan Chase & Co., Inc. Members  Seth Bailey, Iron Mountain  Jeff Engen, US Bancorp  Tom Garrubba, CVS Caremark  William Hampton, DTCC  Yusuf Hussain, Goldman Sachs  Aileen Johnson, Target Corporation  Chris Johnson, Bank of America Corporation

Shared Assessments Program Oversight Shared Assessments Steering Committee ( continued )  Sue Koski, BNY Mellon Corporation  Jeffrey Keenan, Bank of Tokyo-Mitsubishi UFJ, Ltd.  Ulrich Kunitz, Deutsche Bank  Lynda Martel, DriveSavers Data Recovery, Inc.  Kevin McCarty, AT&T  Charlie Miller, American International Group (AIG)  Paul Montrose, Acxiom  Tanya Montrose, Acxiom  Patrick O’Hanlon, Morgan Stanley  Glen Sgambati, Early Warning Services, LLC  Linnea Solem, Deluxe Corporation

Shared Assessments Staff Catherine Allen, Chairman & CEO Joyce Crawshaw, Director Client Relations Bob Jones, Senior Consultant Brad Keller, Senior Consultant & Program Director Robin Slade, Senior Vice President & COO Kelly Wagner, Project Manager

Shared Assessments Summit 2012 Special Thank You To Our Sponsors