An Incident & Injury Free Culture: Glenn Thomas Corporate S.H.E. Manager Great Lakes Dredge & Dock Company, LLC An Incident & Injury Free Culture: Changing the Face of Project Operations

Some Attitudes about Dredging Safety “Hey, we work in rough offshore conditions with heavy floating equipment – people are going to get hurt.” “What do you expect -this is dredging!” “We are just a body - When someone gets hurt they just call the union and get another worker” This summed up the general attitude towards safety at Great Lakes in 2005

Dredge Alaska caught Offshore of West Hampton Long Island WELL Things did happen and people did get hurt

High Performance Safety Incident and Injury Free (IIF) A process of ‘realignment of a company’s safety culture” Enabling a change in safety attitudes from simple compliance with rules and regulations to a mindset that intends to eliminate work related incidents and injuries all together. Chevron, Skanska, Lend Lease, Jacobs Engineering, American Infrastructure and several other large organizations had successfully embraced IIF Manson 2004, Great Lakes 2005, Weeks 2008 Some of you may not have heard about Incident and Injury Free Chevron, Skanska, Bovis, several international companies that have embraced IIF

What is Incident & Injury Free (IIF) The focus is on the personal side of safety Caring about one another Taking responsibility for one’s actions Committing to creating a safe work environment Adopting the attitude that no injury is acceptable It’s about speaking up and expressing your concern when you see something unsafe Putting Back to back together

Putting Back to back together It’s about planning ahead and asking questions such as “what are the dangerous things that can happen to me on this job/task and what can I do to protect myself and others against them?”

Three key challenges for employees Observing my co-workers and myself “asleep at the wheel” or preoccupied. Speaking up when I see someone At-Risk. Being open to change when someone speaks to me.

Front Line Supervisors Sphere of Control and Influence Models S.H.E. values and principles daily Inspires and influences employees’ safety attitudes and behaviors Provides coaching on correcting unsafe behavior or acts Good knowledge of a company’s SMS Gives positive recognition Gives constructive feedback Balances project-wide performance in quality and productivity with safety

Employees drive Safety Every employee a safety champion Report Near Misses Review Job Safety Analysis Recognize and manage risk (theirs and co-workers) Carry safety home where 90% of accident occur

Integration of Senior Leadership into Safety Visible, demonstrated commitment High standards of performance Line management accountability Knowledgeable and motivated safety staff Performance measurement Thorough investigations and assisting with recommended remedial measures

Management’s Commitment to IIF What Leadership Expects from YOU! If it’s not safe, don’t do it, and don’t let your co-worker do it either. If you see something that is unsafe, speak up immediately, there and then, to your supervisor. If you are not sure of something or do not understand the task, stop and ask. What you can count on from Management? If you stop a task for a safety reason, we will back you up. If you bring up a safety concern, we will address it promptly. If there is an injury, we want to learn from it not focus blame so we can eliminate the next injury.

Sustaining and Improving Safety Efforts Safety Leadership Teams Review safety performance Drive continuous improvement Safety Management System Internal Standards Auditing process A means to identify & share best practices Transparency Sharing performance results

Examples of IIF tools used at project sites Training programs, transformational safety , OSHA, leadership and communication skill building Company-wide injury and near-miss broadcasts Incident analysis and trends Formal orientation process Orientation videos Familiarization checklists Mentoring Safe Work Practices video “Stop Work” authority End of Shift Safety Feedback IIF Safety Action Alerts & bulletins Safety stand-downs Pre-shift meetings Job Safety Analysis (JSA) Site safety advisors partner with operations personnel Safety Rule Book Project launch meetings with crew and management

How IIF has Changed Site Operations All projects begin with an IIF Kick Off Meeting Crew Management Client, Union Reps & Subcontractors Open discussions, not lectures Attitude towards safety, speaking up, being approachable, hazard recognition, commitments to one another Project overview, planning, logistics All projects begin with an IIF Kick Off Meeting >held on site with full crew participation >Corporate and Site Management >Client, Union representatives and Subcontractors are invited to participate This is not a Safety Department led meeting Operations drives Safety This is not a lecture - open discussions about attitudes towards safety, speaking up, being approachable, hazard recognition and commitments to one another Project overview, logistics, planning, specific risks

Taking dredging safety in a different direction Traditional Direction Discipline / reprimand Employees comply with safety policies & procedures Reactive response to incidents and injuries Safety Officers (perceived as “cops”) Top-down safety solutions by Safety Department Management dictates goals Transformational Direction Coach / counsel Employees commit to work safely Track at-risk behavior and injury trends and initiate remedial measures Safety advisors to operations: seen as members of the operations team Bottom-up: Safety problems identified and solutions developed by crewmembers with support from Safety Department Front-line supervisors set goals

Our Industry Safety performance has improved more in the last 8 years than the previous 100. Safety is no longer thought of as a hindrance to operations Operations drives Safety IIF is embedded at Great Lakes, Manson, Weeks Marine Operating Engineers and Gulf Coast Crews have embraced it Great Lakes International operations in the Middle East leads our 4 Divisions in Safety Performance!

The Return on Investment Pre-IIF Incident Rate and 2011 man hours =120 more incidents Lost time incident rates dropped from 4 /100 to 1/100 Recordable incident rates dropped from 8/100 to 1.9/100 Longshoremen’s insurance premiums reduced 40% Protection and Indemnity insurance premiums reduced 35% We are a far better company because of IIF. It’s the right thing to do! In todays world we have to look at our return on investment, but first lets talk about the human return. Using our pre IIF incident rate (TRIR) and our 2011 man hours, Great Lakes would have injured 120 more crewmen that we actually did last year. 120 families impacted by a work related injury. How do you measure that in dollars?

Challenges to Sustainability Sustaining the gains made & keeping the message fresh Indoctrination of transient crews IIF for sub contractors Complacency related to Low incident rates Leadership engagement Never forgetting the fatalities Transition from lagging indicators to leading indicators Near Miss Reporting Focusing on Behavioral Based Safety . Safety Example: Dredge Manhattan Island started a beach renourishment project in Abu Dhabi last week. -Brought in the first load to the prime contractors mooring barge and secured the ship to pump ashore. -prime contractors crew had difficulty with hose connection -2 Manhattan crew (Filipinos) went on deck to assist -they pulled out their pocket JSA to prep for the hose task -the prime contractors crew refused to participate in the JSA -GL’s Manhattan crew stepped back and would not assist until the JSA was performed.

IIF Reduces Injuries Live it everywhere! Live it every day!