“PUTTING COMMUNICATION CHOICES TO WORK FOR YOU” CHAPTER 1 “PUTTING COMMUNICATION CHOICES TO WORK FOR YOU” chapter 1

Introduction Your communication skills can work for you or against you. You will understand the choices available and how to utilize them to your advantage. chapter 1

Overview Communication is more than just speaking; it’s intricate and complex verbal knowledge nonverbal attitide Influence relationship setting goals values chapter 1

Topics of Discussion Understanding choices Items affecting choices Skills competent communicators utilize Factors that influence organizations Participation in organizations Function of organizations Culture of organizations Diversity of organizations chapter 1

List these skills in order of importance Self-motivation Work experience Decision making Teamwork Oral communication Leadership Human relations Problem solving chapter 1

Skills in Order of Importance Oral communication Self-motivation Problem solving Decision making Leadership Human relations Teamwork Work experience chapter 1

Understanding Choices Verbal - spoken words Hello Nonverbal – any communication that is NOT a spoken word A wave chapter 1

Items affecting choices Roles Norms Standards Self Listener Occasion Task chapter 1

Competent communicators know: Communications Themselves Others The world around them Reason and logic chapter 1

Communicators utilize Knowledge Analyze and interpret information Make sound judgments Reach decisions chapter 1

Communicators utilize Attitude Generally positive or negative / seldom neutral Result of related experiences Can be managed or changed chapter 1

Communicators utilize Skills Task Relationship chapter 1

“Communication in Organizations” Section 2 “Communication in Organizations” chapter 1

Factors that influence organizations Organizations are influenced by their reason for existing. Organizations are either professional or social chapter 1

Participation Know the people Setting Purpose Role Norms chapter 1

Function Identity Unity Preservation chapter 1

Culture Structure Systems Values and beliefs Goals Environment Social Organizational Social responsibility Goals Environment Traditions Heroes chapter 1

Diversity It can provide both enrichment and conflict. chapter 1

What This Means You make hundreds of communication choices every day. When you are aware of the components, you can make better choices and be more effective. Increasing your skills can help with parents, friends, relationships, teachers and employers. chapter 1